...Online Image and Reputation: Mitigating Negative Impact of False Reviews on Service Industry Businesses Texas A&M University-Commerce Texas A&M University-Commerce Table of Contents Abstract 3 Chapter 1: Introduction 4 Chapter 2: Review of the Literature 6 Chapter 3: Methodology 11 Chapter 4: Findings 12 Chapter 5: Summary, Conclusions, and Recommendations 14 References 15 Appendix 17 Abstract Online reviews are becoming an increasingly important component in generating a business’s image and reputation. Service industry businesses, particularly those that rely on positive word-of-mouth, are exposed to the negative influence of fake reviews and false ratings. This paper explores the ways that online reviews are manipulated, highlighting the effects of the social and anonymous nature of the Internet and online review sites. Additionally, this paper examines several methods that can be employed to mitigate the long-term impact of false or manipulated reviews, including a brief review of US law, and the monitoring of review sites to ensure that identifiably false reviews are removed. Keywords: online ratings, service industry, review manipulation Online Image and Reputation: Mitigating Negative Impact of False Reviews on Service Industry Businesses Chapter 1: Introduction Background Businesses, especially service industry businesses like hotels, restaurants, and rental agencies, rely on several methods of reaching out to potential...
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...can make our own breakfast and so on. Wireless Internet and airconditioning are also a must. So we start our search for the holiday at the websites of different travel agencies. These websites are very easy to use, you can check several points in the sideline which you find important and then a couple of possible holiday options are shown. But once we thought that we found a good option, we always look on www.zoover.nl. This is a review site with information on the locations, appartments, resorts and near surroundings, all by other travelers who has been there. So, consumers’ reviews and their experience stories. From these reviews you are exposed to a lot of other information, than the formal information on the websites of the travel agencies who only wants to sell the holiday. Positive remarks are made, but also negative topics are discussed. So after reading the reviews you can make the decision yourself to choose for that particular appartment/holiday or look further for another appartment/place. For example when a appartment complex is very noisy and the Wi-Fi connection is very bad, this will only become clear after reading the reviews. Travel agencies are not going to put that on their website, because they only want to sell or maybe even not are fully aware of this particular circumstances. I’m then glad with this review, because I’m not going to...
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...1. Good Review – The good review I found was on goodreads.com for Life of Pi. The author of the review did not regurgitate the synopsis found on the back of the book nor laden the review with spoilers, but rather gave his/her opinion on the book, the narrative style, writing and structure and what was enjoyable about the book for him/her. 2. Bad Review – I found a bad review on amazon.com for The Girl on the Train. The reviewer, J.Regan, noted that the story was well written, that it keeps the reader’s attention but that the main character could be hard to like at times. There was no detail as to the writing style, nor why or how the author was able to keep reader’s attention. The reviewer also failed to explain why he/she did not like the main character at points in the book. With no further details, this review does not help someone interested in the book decide whether they may like it or not. 3. Fake Review – As I was looking for reviews on the book I’m reading for the critical review project, I Don’t Have a Thing to Wear: The Psychology of Your Closet, I found a title of a review that struck me as odd and the review itself was a bit over the top which to me comes off as fake. It was rated five stars and the review appears to be written by a girl’s boyfriend stating that “she can’t put it down” and “she just raves about it constantly” (Bouton, 2003). The one part that really puts me off about this review is that he says “and I wish I had a nickel for each time I've...
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...A Study of Online Film Reviews’ Reliability and Watching Film’s Intention INTRODUCTION Today myriads of people search for information online rather than non-internet channels. According to the statistics reported by clickz.com (2005), the quantity of netizens has reached nine million in Taiwan. They make use of the internet to gain knowledge and search for information. Moreover, they also take advantage of the internet to browse the film reviews on film reviews’ websites. Among those netizens, a part of group is made up by college students. However, the deficient reliability of websites was found by college students. What exactly college students would have that thought in mind was the research purpose. As the computer technology grows rapidly, people are bombarded by a large reservoir of information which offers the marketers a challenge because “… as consumers adopt new technologies, their behaviors change” (Zinkhan, 1998). When college students want to see a movie, they check the online review website before they really go to that movie. Yet some of online comments are not matched to the reality. Because the comments on the film review website said the movie was good, the college students didn’t like the “good movie” which was commented on the website. Because of this situation, some people trust the comments on online film review but some do not. Within the extensive literature on the influence of online film review, little research has been done on...
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...In this file ACC 561 Week 3 Team Assignment Tootsie Roll Industries Inc Loan Package there is a review of the following parts: 1. Tootsie Roll Industries, Inc. Loan Package 2. A Ratio Analysis of the Financial Statements 3. Table1. Liquidity ratio table 4. Table2. Solvency ratio table 5. Table3. Profitability ratio table 6. Effects of the Loan on the Company 7. Conclusion Business - Accounting Resources: Accounting and The Successful Business Plan , and the Electronic Financial Worksheets (EFW) Excelâspreadsheet and EFW Help PDF file on the course materials page. Read the financial statement for Tootsie Roll Industries Inc. in Appendix A of Accounting and EFW Help PDF file on the course materials page. Review the 19 sections that comprise the Sample Plan in the table of contents of The Successful Business Plan , and refer to each of these specific sections within the text for further information. Conduct an Internet search information on how to assemble a loan package by researching loan package requirements at The U.S. Small Business Administration website (http://www.sba.gov/) or on other websites, such as the SCORE website (http://www.score.org/). Research the specific loan package requirements of creditors, such as American Express, by reviewing their websites. Complete theEFWspreadsheet using the Tootsie Roll financial data in Appendix A of Accounting . Be sure to: · Use only the applicable worksheets within the EFW spreadsheet; worksheets not...
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...Final Business Plan ‘Food plaza.com’ MGS 607: Technology Management and E-Business Semester: Fall 2010 Instructor: George Sanders Table of Contents 1. Overview………………………………………………………………………………………3 1.1 Basic Model…………………………………………………………………………..3 1.2 Work flow…………………………………………………………………………….3 1.3 Extended features……………………………………………………………………4 2. Market Analysis………………………………………………………………………………5 2.1 Sales Distribution…………………………………………………………………….5 3. Industry Analysis……………………………………………………………………………..7 4. Marketing Strategy…………………………………………………………………………...7 5. Operations Strategy…………………………………………………………………………..8 6. Forecast and Financials……………………………………………………………………..10 7. Stages of Development………………………………………………………………………14 8. Funding Estimates…………………………………………………………………………..15 9. Website Prototype…………………………………………………………………………...16 10. Future Plans…………………………………………………………………………………20 1. Overview: Foodplaza.com is a web site which will be first of its kind in the Indian market. The website offers customers a common platform to order food online and avail other services from a wide range of restaurants. It provides a better interface to the customers to know more about the range of restaurants where they can order from with a list of variety of food items along with the description and cost. It also provides an opportunity for small and medium restaurants to increase their visibility and customer base. 1.1 Basic Model: Our web...
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...Review Guide Table of Contents OOPS ................................................................................................................................................................................................. 2 JAVA .................................................................................................................................................................................................. 3 C#....................................................................................................................................................................................................... 4 Database/SQL ................................................................................................................................................................................... 6 Web Development............................................................................................................................................................................ 7 SDLC................................................................................................................................................................................................... 9 UML ................................................................................................................................................................................................. 11 1 Review Guide OOPS Resources: http://en.wikipedia...
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...the Hanford area. The dinner crowd is always smaller and consists mostly of loyal local customers. Suzuki’s Teriyaki also sells several of their homemade sauces at the restaurant front desk. Currently, the only online presence for Suzuki’s Teriyaki is a facebook page and some reviews on Yelp.com. The reasons for Suzuki’s Teriyaki to increase its online presence are to expand, to control the cost of growth, to create awareness and to drive traffic. Expansion by creating a custom website will allow Suzuki’s Teriyaki to have another channel by which to sell its products and generate more dinner time restaurant traffic. The goal of increasing profit and revenue can be increased with a website that allows customers to place menu orders, browse menu item specials, buy custom sauces and make reservations for small and large groups. Creating a website can be much less expensive than opening another physical location. The online presence also reaches a national and international base. Many clients come to the Richland area from other parts of the country and from other nations and they research local areas to eat. Suzuki’s Teriyaki does not advertise and relies solely on word of mouth and loyal customers. The website would become a main part of the marketing effort and create awareness for prospective customers. Finally, foot...
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...Website Review and Summary Paola Gervassi HCS/457 January 16, 2014 Juan Nevarez Website Review and Summary * * ind national, state, and local governmental health agency websites that address the issue you selected in your Week One assignment. Follow the example to document your findings in the table. Health issue: _H1N1 Website | Website Information Type | Type of Surveillance: survey, self report, statistics, case report, and so forth | Data changes over time: Has the incidence increased or decreased? | Identify two interventions that affect the issue. | Example: http://www.cdc.gov/media/h1n1flu/index.htm#FAS | Table of contents, search, print, videos, surveillance data current and past, deaths, hospitalizations, and educational resources | Statistics and self-reporting | Swine flu incidences have decreased. There are now isolated cases, compared to the fall of 2009. | Vaccine, hand washing, and isolation masks | Local website: health.mo.gov/living/lpha/ | Publications and data & statistics laws & regulations, resources | applications & formscases statistics events and meeting and agendas | provides technical support, laboratory services, a communication network and other services to support local public health efforts to decrease incidence+ | work to control communicable diseases such as flu and supports local public health services | Local website: | | | | | State website: | | | | | State website: | | | | | National website:...
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...Associate Level Material Ratio Analysis Form Use the table on the next page to complete the Week Eight assignment. In this assignment, you will review the textbook to find the definitions for each ratio. Use the financial statements for Drs. Smith and Brown, located on the student website, to perform the calculations and complete the form. Review the following example on how to perform the inventory turnover calculation, which shows you how to complete the table. • Two different methods can determine the inventory turnover ratio. o Cost of goods sold—operating revenue of a hospital—divided by ending inventory o Total revenues plus net nonoperating gains divided by ending inventory This example uses the first method to perform the calculation. Because a hospital provides a service, we would find the number that reflects services provided. Total operating revenue reflects money that is earned for providing services. Locate the Statement of Net Income on the student website. Find the total operating revenue. This is $180,000. Then, locate the ending inventory number. To find the ending Inventory, use the Balance Sheet on the student website. The ending inventory number is 5000. Cost of goods sold—operating revenue: 180,000 divided by ending inventory of 5000; 180,000/5000 = 36 • Place this information in the table. You will do the same with the rest of the ratios. Take the result of your calculations and place in the grid, as in the example. • In...
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...32557 Enabling Enterprise Information Systems Assignment 1 Information Systems Review and Report Revitalise Company Website Project 4 April 2013 Author David Green - Student number 11486331 Collaborator Essendran Naidoo - Student number 11486331 Tutor Bee Bee Chua Lecturer Grant Mooney Table of contents 1 Executive Summary 3 2 Methodology and Assumptions 6 2.1 The Rating System 7 3 Website Reviews 11 3.1 Apple Australia Website 11 3.1.1 Objective 11 3.1.2 Description 11 3.1.3 Scope 11 3.1.4 System Process 12 3.1.5 Website Review and Rating System 18 3.1.6 Website Strengths and Weaknesses 20 3.2 Skinomi Website 21 3.2.1 Objective 21 3.2.2 Description 21 3.2.3 Scope 21 3.2.4 System Process 23 3.2.5 Website Review and Rating System 29 3.2.6 Website Strengths and Weaknesses 31 3.3 UTS Supersearch 32 3.3.1 Objective 32 3.3.2 Description 32 3.3.3 Scope 32 3.3.4 System Process 32 3.3.5 Website Review and Rating System 37 3.3.6 Strengths and Weaknesses 39 4 Selected website and overall summary 40 4.1 The Comparisons 41 4.2 Conclusions 42 Executive Summary It doesn’t matter if you are designing a new information system or evaluating an old system, it is useful to be able to compare the functionality of one system with another in some valid way. One way to evaluate and compare information systems by applying a set of criteria, encompassing factors considered important. For such...
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...auditing the information system, and using the information system to perform audit functions. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: University policies: You must be logged into the student website to view this document. Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Bagranoff, N. A., Simkin, M. G., & Strand Norman, C. (2008). Core concepts of accounting information systems (10th ed.). New York, NY: Wiley. Hunton, J. E., Bryant, S. M., & Bagranoff, N. A. (2004). Core concepts of information technology auditing. Hoboken, NJ: Wiley. O’Brien, J. A. & Marakas, G. M. (2008). Management information systems (8th ed.). Boston, MA: McGraw-Hill. All electronic materials are available on the student website. Week One: Characteristics of Accounting Information Systems | | Details | Due | Points | Objectives | 1.1 Describe the characteristics of general computer systems.1.2 Explain how computer systems are used to meet business needs and improve operations.1.3...
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...the Kindle is a good buy at $399, or if Amazon needs to alter the price or product. What is the Amazon Kindle? The Kindle is Amazons version of an eBook reader. It has been in the making for three years, first offered to the public in November 2007. It uses eInk, a screen that offers non-glare viewing, and no backlighting which mimics a traditional paper publication feel. Using Whispernet technology and the Sprint network, the Kindle uses wireless access at no cost to the consumer. It offers over 120,000 eBooks that range from $.25 to $2,386.80, with the average eBook costing $9.99. There are 10 national newspapers available for a monthly fee of $5.99 to $13.99 (for the New York Times), as well as 333 blogs, and 15 magazines. See Table 2 for a list of specifics. The Kindle has a QWERTY thumb-keyboard on the top, and holds like a folded book. Other interesting features include...
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... |Accounting Information Systems | Copyright © 2009, 2007 by University of Phoenix. All rights reserved. Course Description In this course, students examine the fundamentals of accounting systems design. Topics include business information systems, business processes and data flows, database concepts and tools, internal control and risks, auditing the information system, and using the information system to perform audit functions. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Bagranoff, N. A., Simkin, M. G., & Strand Norman, C. (2008). Core concepts of accounting information systems (10th ed.). New York, NY: Wiley. Hunton, J. E., Bryant, S. M., & Bagranoff, N. A. (2004). Core concepts of information...
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...CASE STUDY OF NIGERIA) TABLE OF CONTENTS Title page Approval Certification Dedication Acknowledgement Abstract Table of contents CHAPTER ONE 1.0 INTRODUCTION 1.1 Background of study 1.2 Statement of the Problems 1.3 Purpose of the Study 1.4 Significant of the Study 1.5 Research Questions 1.6 Scope of the study 1.7 Definition of terms CHAPTER TWO 2.0 LITERATURE REVIEW 2.1 Aspects of students’ indiscipline 2.2 Causes of students indiscipline 2.3 Consequences of students’ indiscipline 2.4 Strategies of maintaining discipline 2.5 Summary of literature review CHAPTER THREE 3.0 RESEARCH METHODOLOGY 3.1 Research design 3.2 Area of the study 3.3 Population of the study 3.4 Sample and sampling techniques 3.5 Development of the instrument 3.6 Method of Data Collection 3.7 Method of Data Analysis 3.8 Validation of instrument CHAPTER FOUR 4.0 DATA PRESENTATION AND ANALYSIS CHAPTER FIVE 5.0 DISCUSSIONS, CONCLUSION, RECOMMENDATIONS, AND SUMMARY 5.1 Discussions 5.2 Conclusion 5.3 Implications 5.4 Recommendations 5.5 Suggestion 5.6 Limitation of the study 5.7 Summary References Appendix TO DOWNLOAD “AN INVESTIGATION INTO ACADEMIC INDISCIPLINE AND FAILURE AMONG SECONDARY SCHOOL STUDENTS IN (ENGLISH LANGUAGE MATHEMATICS, IGBO LANGUAGE, AGRICULTURAL SCIENCE, ECONOMICS” COMPLETE PROJECT MATERIALS, FOLLOW THE BELOW INSTRUCTIONS CAREFULLY *** Read the following instructions carefully *** This website is www.uniprojects.net. Please take note of this websites and the below Phone number if...
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