...trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix® editorial standards and practices. Course Description This course covers the fundamentals and best practices of using written communication in business and in the information technologies. Topics include strategies, techniques for producing emails, memos, reports, proposals, project specifications, and user manuals, as well as other technical documents. Course Topics & Objectives Week One: The Technical Writing Process • Identify how writing methods are used in the corporate environment. • Discuss collaboration in the modern enterprise. • Identify collaborative technologies. Week Two: Technical Writing in the Corporate Environment • Identify intellectual property issues in the corporate environment. • Discuss the role that audience plays in technical writing. • Design a memo with appropriate formatting for the corporate environment. Week Three: Writing Reports and Proposals • Implement effective document design in technical...
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...covers the fundamentals and best practices of using written communication in business and in the information technologies. Topics include strategies, techniques, and nuances for producing e-mails, memos, reports, proposals, project specifications, and user manuals, as well as other technical documents. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Dobrin, S. I., Keller, C. J., & Weisser, C. R. (2010). Technical communication in the twenty-first century (2nd ed.). Upper Saddle River, NJ: Prentice Hall. Gerson, S. J., & Gerson, S. M. (2012). Technical communication: Process and product (7th ed.). Upper Saddle River, NJ: Prentice Hall. All electronic materials are available on the student website. Week One: The Technical Writing Process Nov 12 - 18 Details Due Points Objectives 1.1 Identify how writing methods are used in the corporate environment. Compare differences between technical...
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...Workplace Communication Comparison Written communication method | Purpose in the workplace | Technical or expository writing | Why the classification was chosen | E-mail | Written copy of a message that can be useful for reference | Both | An email can be sent to colleagues discussing business or used as an information tool for potential customers. | Memo | Internal form of communication intended relatively short messages between staff members | Technical | Memos are used as internal correspondence with a business | Letter | Used to communicate outside of the company | Expository | Written record of correspondence, can be useful in event the of a dispute | Manual | To provide instruction on the use of programs or products within a business | Technical | Explains how to use a product or program | Website | Used to boost sales and strengthen relationships with existing and potential customers | Both | A website provides information and communication between customers and business or business to business. | Other – Text Messaging | Short messages that replace memos or emails | Both | Short messages between employees within a business or to a mass crowd (Amber Alert) | 1. What is the most common form of written communication in your workplace or in a workplace with which you are familiar? Is expository writing or technical writing the most common form of written communication in this workplace? Who is responsible for most of the technical writing in this workplace...
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...ENGLISH 221: Technical Writing Fundamentals PRINT OUT—PRINT OUT-- PRINT OUT—PRINT OUT-- PRINT OUT If you have any questions about the syllabus, please post them in the Main Classroom. Susan Colebank scolebank@email.phoenix.edu (University of Phoenix) susancolebank@gmail.com (back-up; do not CC this address when you e-mail me at my UOP address) COURSE NUMBER: ENG221 COURSE TITLE: Technical Writing Fundamentals COURSE START DATE: 1/17/12 COURSE END DATE: 2/20/2012 FACILITATOR AVAILABILITY I am in the Classroom five days of the week: Sunday, Monday, Wednesday, Thursday, and Friday. I am on in the morning and then again at night, with the afternoon set aside for telecommuting and taking care of my daughter. I provide you with these times to make it easier to communicate with me, and not to limit our contact. I want you to know that, should you need to contact me outside this timeframe, you should not hesitate to do so via my University of Phoenix e-mail. I HIGHLY RECOMMEND e-mailing me with your questions or concerns, since it is best to document our conversations with a paper trail. I have yet, in nine years of being a UOP instructor, found a student who has a question or concern that couldn’t best be discussed via e-mail. If you need to call me, then please e-mail me first to schedule a time and to leave your phone number. For emergencies, when you are not able to gain access to messages on the Online Learning System (OLS), please send a message to...
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...University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why the classification was chosen | | | |writing | | |E-mail |Relay a message |expository |It can be anything from a simple greeting | | | | |email to a recap of business. | |Memo |Gain understanding |Expository |A memo is usually focused on one topic not| | | | |necessarily training based | |Letter |State a purpose |Expository |Most common letters in the workplace are | | | | |offer letters or letters of employment | |Manual |Teaching |Technical |It is a guideline for something or a | | ...
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...University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why the classification was chosen | | | |writing | | |E-mail |Group messages, Have |Expository |Can communicate with various e-mail users | | |record of message sent | |regardless of what e-mail browser they | | | | |have | |Memo |Takes notes, leave |Expository |Memos can be used to take verbal messages,| | |messages | |out of desk, office etc messages either in| | | | |person or by phone | |Letter |Formal message, |Expository |Letters are used to inform or respond to a| | ...
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...University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication |Purpose in the workplace |Technical or expository |Why the classification was chosen | |method | |writing | | |E-mail |In contrast, much of today’s written communication in|Expository |Expository writing is to explain describe or to| | |the workplace is accomplished through e-mail | |inform | | |messages. Therefore, a good e-mail message should fit| | | | |in the box, letting the reader see the entire content| | | | |at one glance. It should be limited to about 20 lines| | | | |of text. | ...
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...ENG University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why the classification was chosen | | | |writing | | |E-mail |E-mail is used in the |Expository writing |Expository writing involves writing “a | | |workplace as a way to | |well-written exposition” concentrating “on| | |increase efficiency and | |its topic and listing events in | | |profit. This is made | |chronological order,” using words such as | | |possible by allowing | |first, next, last and finally. | | |users to perform | | | | |multiple tasks such as | | | | ...
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...Memo To: Entrepreneur D From: Student cc: Date: Re: The financial statement evaluation is complete as agreed. Outlined in this memo is an outline of the corporate stability of Company G. Listed are 13 ratios used to determine financial strengths and weaknesses. Each ratio is individually explained so there is a clear knowledge of what the gathered numerical information implies. Lastly, the company is compared with other companies in the home improvement industry to determine if it meets market standards. Current Ratio – 1.75 The company’s has a current ratio of 1.75 placing it in 58th percentile which is an indication of weakness. The Company G’s current ratio compared to last year is on a downward trend. That means that for each dollar spent, only 75 cents can be saved. This ratio is used to establish the company’s capacity to cover short-term financial obligations. It is calculated by dividing current liabilities by current assets. A company ratio of less than one is an indicator that signals the likelihood of Company G’s inability to cover short-term debts if they became due and payable. The company with the lowest ranking was Home Depot and Company G is vaguely beating their numbers. This is a weakness for the Company G. The company’s current ratio drops beneath the first quartile of 3.1 and also under the second quartile of 2.1. Acid-test Ratio – 0.42 This is a stringent indicator calculated similarly to the current ratio determining...
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...Internet Tools at Dirt Bikes Michael Posey IT/205 7/1/2012 Kimberly Wiggins Abstract An intranet is almost the same as a website, and uses Internet protocols, but made for internal use within an organization. If you have a large number of employees, an easy to use intranet would be a good business investment. You can post memos of company picnics or outings. Also you could also have links to access company policies, deadlines, and schedules for all employees to see. The flow of information, deadlines successfully met, employees communicating, and company profits for help with future business investments. An intranet is a good way to keep your data accurate and up-to-date company information. An intranet could benefit a company that has multiple employees and products, to ensure safe and effective data management. When comparing an intranet to e-mails, there is really no comparison; intranet has instant messages; e-mail can take up to five minutes to receive. Before you decide to set up an intranet, you should research and make sure that you understand what you want the intranet to do and how employees will utilize it. You can build your own custom intranet, or have an IT professional set it up and maintain it for you. Human Resources Within an organization that has multiple employees, human resources is a very important part...
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...Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. Written communication method | Purpose in the workplace | Technical or expository writing | Why the classification was chosen | E-mail | For both external and internal use. This form of communication can be used for writing close friends, and family. This may also be used within a company via co-workers as well as communicating with customers and other business contacts. | Expository Writing. | I chose E-mail as an expository form of writing because the purpose is used for the purpose of explaining and describing the writers point to the reader. This can also be classified as technical, but only if the sender was giving information on services. | Memo | This is meant for internal use, this is largely used to communicate with fellow employees. | Expository Writing | Again, this form of communication is utilized to provide information on what is being conversed. | Letter | Outside use, meant to reach a contact outside of the corporation. | Expository Writing | This form of communication gives relays information of another individual. | Manual | This can be used for training as well as a company guide book. | Technical Writing | This form of communication is designed to explain a task and how to complete it. | Website | Various...
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... |There’s Room In the Inn | Copyright © 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course studies the lodging industry, its history, growth, development, and future direction. It covers front office procedures and interpersonal dynamics from reservations through the night audit. The course also examines career opportunities in lodging and resorts. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Bardi, J. A. (2007). Hotel front office management (4th ed.). Hoboken, NJ: Wiley. All electronic materials are...
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...University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why the classification was chosen | | | |writing | | |E-mail |Electronic |Expository |Position /persuasion | | |Communications | | | |Memo |Internal communication |Expository |Inform, persuasive or position | |Letter |Formal Communications |Expository |Inform, persuasive or position | |Manual |Instruction |Technical |‘How to’ information | |Website |Informal Communication |Expository |Information / public communications | |Other |Informal or formal |Expository or Technical|Depends on context and/or audience | | ...
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...Rush Thank you for allowing us the opportunity to work with your company. As requested, we have evaluated the your business plan using PESTE and Porter’s five forces in order to give you a deeper understanding of the industry your company will be working in. We take a strategic and marketing view in this analysis and we will be following this up with a more accounting and finance focused analysis of your company. From our research, we would like to highlight the following conclusions: 1. The strategy of Northern Rush should be cost leadership. 2. There exists a substantial amount of competition in this industry. 3. Northern Rush has a unique advantage due to its marketing strategy and social benefits. The remaining of this memo will make a complete analysis of PESTE and porter’s five forces, their effect on Northern Rush, and the key factors that will lead to Northern Rush’s success. PESTE There are no significant political or environmental issues that affect Northern Rush. Economic: * The Canadian market for home furnishing has recovered more quickly than their US counterpart. * The recent reduction in oil prices has lowered delivery costs for firms. * The cost of borrowing is low if Northern Rush decides to seek external financing. * The home furnishing industry is largely considered to be a competitive industry where firms are price takers. Social: * Canadians are extremely proud and supportive of local Canadian companies. ...
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...Course Syllabus SCBSIT0810 Technical Writing Fundamentals: ENG 221 Course Start Date: 03/08/2011 Course End Date: 04/05/2011 Campus/Learning Center: Schaumburg Please print a copy of this syllabus for handy reference. Whenever there is a question about what assignments are due, please remember this syllabus is considered the ruling document. Copyright Copyright ©2009 by University of Phoenix. All rights reserved. University of Phoenix© is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft©, Windows©, and Windows NT© are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix© editorial standards and practices. Facilitator Information Susan Smillie smillies@email.phoenix.edu (University of Phoenix) srsmillie@yahoo.com (Personal) 630-833-5758 (CST) Facilitator Availability I will be available in...
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