I have recently received three business-related messages that I would like to analyze using the communication process. The business-related messages were from Humana, Creditscore.com, and Hughes Net. Roebuck, D. (2006) stated, "Skillful business writers avoid words that are vague in meaning, create disagreeable mental pictures, or express general ideas" (p. 442). The messages where sent to me via The United States Postal Service and computer generated email. I will analyze the purpose of the message, the sender, receiver, message, and environment of the messages along with the technology, noise, and feedback requirement of each message. I will also explain whether the messages and technology were appropriate given the environment and purpose of the message.
Description of Humana Message
The first message I received was from Humana, which is a health insurance company I recently joined. The correspondence was in letter form. The purpose of the letter was to inform me that I had healthcare insurance for the calendar year 2014. The Humana staff was the sender and the receiver was me, Jacqueline Taylor. The message stated, "Evidence of Coverage Rider." The environment was my home office, and the only noise was the traffic outside. The letter was very professional without any distractions. Feedback for this message was not necessary.
Explanation of Humana Message
The letter from Humana was appropriate, given the environment and purpose. Sent through the United States Post Office and clearly stating the purpose and instructing me to keep these papers as evidence of coverage. Important papers that need to be filed should be in paper form or scanned and saved on a computer file. The letter made it clear that I should not respond, but to retain the letter for future needs
Description of Creditscore.com Message
The second message I received was from