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Week 1

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Who was the sender? Sales manager | | |
|Who was the receiver? I was | |
|What was the message? Sales are flat this June compaired to last June. | |
|What channel was used to send the message? Email | |
|What was the misunderstanding that occurred? That sales everyones sales were down. | |
|How could the misunderstanding have been avoided? He could have stated that everyone overall was flat | |
|on sales. | |

Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions: 1. What did you learn about the communication process from this activity? I learned that not everything sent is meant to be literal. Sometimes it is hard for people to express what they mean through email. 2. What seemed to be the main causes of the misunderstandings? Not enough detailed information explaining the problem. To short of an email for such a large problem. 3. What tips can you suggest for preventing misunderstandings in communication? Instead of sending out a blanket email look at the different information and send the email to the sales members lacking in there sales. Use specific examples to show the information.

|Who was the sender? I was | |
|Who was the receiver? A customer at a casino | |
|What was the message? The ribeyes placement is going to go up this next week. | |
|What channel was used to send the message?text message | |
|What was the misunderstanding that occurred? I did not check the auto correct it should have stated the price was going to go up. | |
|How could the misunderstanding have been avoided? Proofreading the message before sending to a customer. | |

Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions: 1. What did you learn about the communication process from this activity? I need to pay more attention to what I am doing. I need to take more time to accurately communicate my message. 2. What seemed to be the main causes of the misunderstandings? The wrong word being used in the sentence sent to the customer. 3. What tips can you suggest for preventing misunderstandings in communication? Take more time to send a text message to a customer. Make sure to proofread all messages before sending. Its not hard to just call the customer and leave a voicemail instead of a text message.

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