A word processor is a computer program used to write, edit, print, and publish documents for school, work, or even use at home. A word processor in general can be used to create any type of document in plain text, rich text document, HTML, and XML documents. It also has many templates for use such as tables, and graphs for use with your papers and many other features.

Microsoft Word is the word processor made by the Microsoft Incorporation, and usually comes in a package known as Microsoft Office and comes with other software such as Power Point, Excel, Groove, Outlook and other useful tools. Some of its features include:

• Cut or copy and paste.

• Formatting text: such as changing the size of the font, changing the color and even highlighting important phrases so those portions stand out.

• Bullets and Borders: for keeping your paper organized.

• Spelling and Grammar check: Which helps correct mistakes with spelling and grammar errors.

I would first greet the customer with a positive attitude to make him or her feel more comfortable, I would also thank the person for calling. I would then ask her how I could help her or if there was something she needed help with. One possible challenge is people from other countries often have accents that sometimes make things impossible to understand, and also sometimes they may not understand fully what they are talking about. You can overcome this by speaking slowly or asking if the customer understands what you are saying and also making sure you fully understand what they are saying, also understand that most people will not understand technical terms so you may have to speak in layman terms.

One alternative solution would be to send an email with the features in it to that person with screen shots of the program or a comparison of that program compared to others.

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