In every organization, attitude plays a large role in the effectiveness of communication throughout all departments. The attitude of the manager is just as important as the attitude of the employee. As discussed within our group, it was found that without a positive and encouraging attitude within the workforce, productivity of the organization as a whole diminishes. When an employee begins showing signs of a less-than-optimal attitude in the workplace, it is essential that the manager or supervisor takes appropriate actions to try and figure out what might be causing the less than desirable attitude in the employee.
A person’s attitude is shaped by three components: cognitive component, affective component, and behavioral component. Cognitive component reflects on a person adopting a belief on how things operate in domestic/international society. The affective component reflects on a person’s feelings, moods, or emotions in different situations. Behavioral component reflects on a person intentionally behaving in a certain manner in a situation. It is important to understand the different components that create a person’s attitude because it shows that there is an interrelated relationship between attitudes and behavior, meaning attitudes shape our behavior in different environments.
An employee’s attitude is very important when it comes to job performance. An employee with a poor attitude may not perform his or her job duties at a high performance level. On most occasions, employees may put the blame on management due to the fact that management also plays a role on how employees perform at work. In other words, attitudes in workplace can lead to termination if it constantly occurs; or trainings may be issued to those to change and reduce their attitudes.
A manager needs to understand what motivates the employee to perform at a high level. Job satisfaction