Justin Rodenbaugh
Week 3
CO2520

1. The perception factor here is a script. The gentleman ordering food probably expected to just walk up to the counter and order what he wanted to eat. Instead the cashier looks like she is trying to get him to buy something else than what he had ordered. This causes a problem because the man’s posture in the picture seems to indicate that he is annoyed or maybe does not want to order what the cashier is pointing to on the register. This falls in line with the script that the person’s job has laid out for their employees to follow, this can usually lead to people getting annoyed or frustrated when their own personal script for things is added to. 1. Our relationships affect our perception and communication by giving us the ability to perceive and find ways to make relationships work and be comfortable. When we get hurt in a relationship either by betrayal or mistrust, this in turn causes us to look at other people with a look of distrust just because of one person that hurt us, this in turn also helps us later on to perceive whether or not our next relationship later on is going anywhere or falling through the cracks. 2. I imagine the conversation in the picture to go something like this, “Hello welcome and what can we get for you today?” Customer “I would like a number one combo meal please.” Worker “would you like to add our new dessert to your meal?” Customer “No I only want the number one” the worker might then suggest the dessert again only because that is what they are scripted at work to say. This on the other hand affect customers internal scripts because they only want to order what they ordered but the employees are required to say other things which conflict with our internal scripts.