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Week 3 Scenario

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Submitted By sureshtiffin
Words 1153
Pages 5
Tiffin University

Course Name – MGT522 Management of Human Resources
Course Instructor – Kristina Collins

Submitted By
Suresh Raja Gnanasekaran

Training Program for Reservation clerk’s
The main objective is training new reservation clerks to perform adequately for the job of airline reservation. To develop a training program firstly we need to specify the tasks and responsibilities of the Reservation clerk. After wards we need to decide over the knowledge and skills required for the job. Then afterwards we will decide the areas over which we need to concentrate for providing training. (Scribd, n.d.)
Job Duties
Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding assistance to passengers needing special assistance. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Check baggage and cargo and direct passengers to designated locations for loading. Make and confirm reservations for transportation and accommodations. Prepare customer invoices and accept payment. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. (My Plan, n.d.)
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Announce arrival and departure information, using public address systems. Promote particular destinations, tour packages, and other travel services. Provide clients with assistance in preparing required travel documents and forms. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. (My Plan, n.d.)

Nature of Work Environment
Most reservation agents work for airlines or large hotel chains, helping people plan trips and make reservations. They usually work in reservation call

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