Problems at JetBlue
P
March 16th, 2011
Dr

Problems at JetBlue
The problems at JetBlue Airlines was a problem that I've seen other companies nationwide. This problem was 100% management responsibility, because they control everything including what technology gets implemented, and the training the employees receive. I've seen so many companies shortcut their infrastructure to save money only to have situations like the one like JetBlue Airlines had cripple their businesses. I like the saying “You never get a second chance to make a first pressure” reminds me of this situation with JetBlue Airlines. Their reputation has probably been permanently tarnished because management skipped several key information systems they should've installed early on. When creating a company in the airline industry, the correct thing and create a business model that takes into account disaster strategies and scenarios. There are plenty of other companies they could have modeled themselves after whose experience situations like this before.
It would make better sense to play it safe when the storms rolling in to divert flights to other cities, and offer free flight back to the in convenience passengers to help lessen the hassle and inconvenience many of them were going to experience. Being forced t and information infrastructure within a week of major disaster does not give JetBlue Airlines proper testing of the infrastructures to see what works and what doesn't, but I do believe they have learned a great deal from this experience.

References
Rainer, R. K., Jr., & Turban, E. (2009). Introduction to information systems: Supporting and transforming business. Chapter 8 (2nd ed.). Hoboken, NJ: