A retail store has a staff that together forms a group with the goal of conducting business each day. Within it, there are different departments that work together to successfully deliver product or service to the customer. Each department is also a group, with finite goals, such as customer service, delivery, or sales. To communicate effectively managers must address each level so that everyone is informed adequately to achieve a solitary goal. Managers cannot share certain types of information in front of an entire group of people and other types are selective. One would not send a mass e-mail alerting the entire team of an impending employee termination, but a mass e-mail could be one way of informing everyone of an upcoming store-wide meeting. This makes the type of information delivered the deciding factor of the method by which it will be delivered. Cutting labor will save money, but none of the department managers want to cut their own staff. It is during this kind of conflict where taking turns listening to the arguments will educate the entire group on the issues and probable risks as seen by the team leaders. When disagreement occurs one could encourage other ideas, in this case, for saving money in each department. Two of the department managers may have ideas for cross training to better utilize employee time. These are alternatives, and searching for alternatives is an effective strategy for deflating conflict. Understanding another’s perspective is also important. As each department accepts how the flow of business affects each other, more favorable communication will usually follow. This also helps to repair the negative feelings when one section does not feel as validated as another. Outdated or incorrect information to start with will hinder all communication efforts and is another strategy a group function should address. Everyone