NT1110: Module 6 Troubleshooting and Networks
Lab 6.1
Troubleshooting Networking Issues
A good troubleshooter should be capable of discerning whether the problem is software or hardware related and repair all of these problems. In this lab, you will demonstrate your ability to use the six-step troubleshooting model to fix a networking issue and outline the steps toward a solution.
Required Setup and Resources:
A computer with access to the Internet
Before starting work on Task 1, perform the following steps:
1.

Open Internet Explorer. Click the Tools menu and select Internet Options.

2.

Click the Connections tab.

3.

Click the LAN Settings button.

4.

In the Proxy Server section, select Use a proxy server for your LAN. Then, click the Advanced button.

5.

In the Proxy Settings window, enter 192.168.100.1 for the HTTP proxy address and port 80 for the port.

Note: Remember to reset the proxy settings to their original values when Task 1 is finished.
Recommended Procedures
Task 1: Network Troubleshooting
When you boot your computer and open Internet Explorer, this is what you see:

1

NT1110: Module 6 Troubleshooting and Networks
Lab 6.1
Troubleshooting Networking Issues
Apply the six-step troubleshooting model to the problem. Document everything associated with each step of the troubleshooting model.
1.

Ascertain what the problem is.

2.

Write down probable causes of the problem.

3.

Determine if theories are correct through testing.

4.

Create and implement a plan to resolve the problem.

5.

Verify that the problem has been fixed; employ preventative measures.

6.

Document the entire process.

Task 2: Using the IPCONFIG utility
1.

Open the command window. Do this by clicking Start and then clicking Run. Type CMD into the Open text box and click OK. Alternatively, you can open the