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'Well Said !' By Darlene Price Analysis

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Imagine your co-worker storms into her office after lunch. She’s red-faced, tight-lipped and speaks to no one. She throws her briefcase on the desk, plops down in her chair and glares out the window. You ask, “Are you all right?” She snaps back in an angry tone, “I’m fine!”

Which message do you believe: Her nonverbal communication (behavior and voice tone), or her verbal one (words alone)? "Most likely, you believe the nonverbal message," says Darlene Price, author of Well Said! Presentations and Conversations That Get Results.

Price says research shows that when a person sends a mismatched message--where nonverbal and verbal messages are incongruent—recipients almost always believe the predominant nonverbal message over the verbal one. “In

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