Progress Report

Supervisor: Hussam Jamal & Mohammad Alwan
At IT Services with Unilever

Project Name | Status | Description | Re locate Data cable and STC DP | Finished | Relocating the main STC data circuit distributed points from one location to another. That will require moving all the critical MPLS and IP VPN circuit with minimum downtime possible.To accomplish that, we should re-pulling new cables and isolate place with label every connectionDowntime was 15 MinutesNumbers of circuits:1 x MPLS4 X IP VPN35 X Telephone lines | Clean and organize server room | In Progress | Head Office Server room last organize was before 10 years, challenge was to clean and organize all the patch cords and cables with zero downtime.This is the active server room organizing projectNumbers of Racks= 5 Number of Patch Panel= 25 | Connection Documentation, Design layout | Not Started | Building High level design with all L2 and L3 information.Create backup configuration library for network devices in server room | Refurbishment Project Phase 2 | Finished (Following) | Refurbishment project to the entire building including IT infrastructure: * Wireless LAN * LAN * IP Telephone * Switches * Desk Top setupThe roll was to lead all moving and setup activity, and assure of service delivery on the entire building |

Description of the accomplished work
In the six weeks I spent in this company I experienced a lot of work which I did not expect to work in the IT Services. I did learn a lot of stuff which also the collage will never teach me it. In the first week there were a lot of induction and information to be learned. I learned how to deal with users and how to talk with them and satisfy him. I learned how the servers work and the switches in the company and how the network work on it. I learned the network connections inside the building and how to install the company OS on the PCs. In the second week the main line between BLU and HU was down so I was with BT all the time trying to put it back online. I learned how to build the Machines, test it and configured it to user and give it to them. I documented all equipments inside all meeting rooms inside the building. I learned how to create new passwords for the users and converged their outlook. In the third week, I built more PCs and solved more user’s problems. In addition, I was assumed to do research about we4G routers put in at BLU. In the fourth week I was fixing user’s problem without no one help and I was in HU to sort every old machine in the IT store to give it to recycle company. I learned how to add new IP-Phone to the system and how to configure them. Also, I learned how to back-up accounts on a special hard drive.
In the fifth week, I kept following the workers of the contracted company to put some additional data points and access points, and write up-to-date reports. , I and Mohammad Alwan transferred IT assets from the temporary store to the IT store room. In the sixth week, I went to Bin Zagir Unilever Factory (BUF) to make a site survey, which includes users listing, plotting floor diagram, and access point SN recording inside the office floor and in the warehouse. I removed the assts from porta cabins outside the building to inside the building into the office area. In the seventh week, I and Alwan started to fix full dock stations and PC setups on tables; also we removed one wrack from the server. In the eighth week, I reported and communicated with the global IT to know how to change the printers name in system I reported two printers one to facility team and one to global IT. Description of the unaccomplished work
I have faced problem in documenting the patch panels; and switches’ data points due to its height and its complex in its wiring. Due to these problems Mohammad Alwan has taking the documentation for it. The most difficulties I faced were in accepting the job which I thought it similar to what I have learned and to my exceptions.