Hello Mr. Johnson
During the past few Christmas holiday weeks, we took the opportunity to interact with employees from five different departments. We are here to show you the problems and root causes that the resort faces. At this point in time, learning more about the root causes can help you overcome the problems faced by the resort now and to improve your management efficiency in the future.\

In the short term however, as the Christmas season is about to begin, the company should focus on trust building and improving team working. In the long run, attention should be placed on improving the communication and relationship between the resort and the headquarters in order to increase the overall efficiency of the organization.

The first root cause is the cultural difference between the expatriate and local staff. (Incentive to work)

1. (employees will vote for expatriate mangers) although the local employees don’t value promotions but doesn’t means that the expatriate managers 2. For employees: It is also highly recommended that the local employees are encouraged to bring their family and friends, which is seen as a crucial part of their culture. In that way both the local employees and expatriate managers will have a brief, but better understanding for each other’s culture, which may result in mutual respect at least for the forthcoming holiday peak season.

3. Mentorship program (one expatriate and one employees) every new employees will be mentored for one year

4. if customer complaints go down 10% in a particular week.

5.

Secondly, many local employees have trouble understanding the expatriate managers because of the cultural differences and the present illiteracy rate. 1. Communication problem (train one of the locals and then he/she will train their peers 2. The first step is to improve the current situation