...Chapter I The Problem and Its Background Introduction: A true education must be a powerful force to bring about desired change. It is education and education alone that can bring about changes in knowledge, skills, attitude, appreciation and understanding things around us. That is why it is very saddening that since 1991 it has been stated that the quality of education is deteriorating and continuously lowering down as time passes by. What is even more saddening is that all the pointing fingers are towards our educators. Since the keystone in the educational edifice is doubtless the teachers. On him depends much more than any other, the progress and prosperity of children. Nobody can effectively take his place or influence children in the manners or degree; it is possible, for him alone to do. It is strongly believed that be a teacher is to be a member of holy order. That is why instead of putting all the blame to them why not try to investigate and find ways on how to help them achieve the kind of lifestyle they deserve. Why not try to know the things that my satisfied them with their noble job Since according to Rao, R. B. 1989, the quality on effectiveness of teachers is considered to be associated with his satisfaction towards his profession. Job satisfaction represents the considerations of person’s attitude towards or about the job. In general, job satisfaction is the attitude towards the job as a whole. Job satisfaction is a function of satisfaction with different...
Words: 18568 - Pages: 75
...A REPORT ON A Study On Customer Delight In More Supermarkets For ADITYA BIRLA Retail Ltd, Nettoor, Cochin, Kerala Submitted to the Department of Management Studies in partial fulfillment of the Post Graduate Diploma in Management Under the Guidance of Shri Sudheer Sudhakaran Associate Professor by RAKESH KUMAR FK - 2296 School of Communication and Management Studies SCMS CAMPUS, PRATHAP NAGAR, MUTTOM, ALUVA, COCHIN-06. October - 2012 SCHOOL OF COMMUNICATION & MANAGEMENT STUDIES S C M S SCMS CAMPUS, PRATHAP NAGAR, MUTTOM, ALUVA, COCHIN-06. DECLARATION I, the undersigned, hereby declare that this project report entitled “A Study on Customer Delight in More Supermarkets with Aditya Birla Retail Ltd Kerala” has been written and submitted under the guidance of Sudheer Sudhakaran, Associate Professor and is my original work or fully and specifically acknowledge wherever adapted from other sources. I understand that detection of any copying is liable to be punished in any way the school deems fit. DATE: RAKESH KUMAR (FK-2296) SCHOOL OF S C M S COMMUNICATION & MANAGEMENT STUDIES SCMS CAMPUS, PRATHAP NAGAR, MUTTOM, ALUVA, COCHIN-06. CERTIFICATE This is to certify that the project work entitled ' A STUDY ON CUSTOMER DELIGHT IN MORE SUPERMARKETS ' has been carried out under my guidance by RAKESH KUMAR in partial fulfillment of his Post Graduate Diploma in Management during the academic year 2011 - 2013. Date: Sri Sudheer...
Words: 19507 - Pages: 79
...of the working people. Once the employees are hired, trained and remunerated they need to be motivated for better performance. A basic principle is that the performance of an individual depends on his or her ability backed by motivation. Stated algebraically the principle is Performance = (ability X motivation). Ability refers to the skill and competence of the person to complete a given task. However as we see ability alone is not enough. Motivation in simple terms may be understood as the set of forces that cause people to behave in certain ways [1]. The Institute of Manpower Studies has claimed that the word ‘motivations’ is among the six most used words in company documents. It goes on to say that just because it is used, it doesn’t mean to say that it is understood. 1.2 SIGNIFICANCE OF THE STUDY The ready-made garment industry in Bangladesh is not the outgrowth of traditional economic activities but emerged from economic...
Words: 11744 - Pages: 47
...Nature of Negotiation: What It Is and Why It Matters Intended Benefits of This Chapter The Essence of Negotiation What Is Negotiation? 5 6 6 When Do People Negotiate? Technology 6 4 3 xvii xix 1 3 Why Has Negotiation Become a More Important Skill? The Workplace 7 8 9 10 11 How People Negotiate: The Dual Concerns Model The Pros and Cons of Negotiating The Shadow Negotiation 10 What Does a Negotiation Look Like? Conclusion and Implications for Practice READING 1.1 - ONLINE DISPUTE RESOLUTION: DO YOU KNOW WHERE YOUR CHILDREN ARE?, 8Y DAVID A . LARSON 1 3 19 READING 1.2 - BALANCING ACT: HOW TO MANAGE NEGOTIATION TENSIONS, BY SUSAN HACKLEY Preparation: Building the Foundation for Negotiating Intended Benefits of This Chapter The Essence of Preparation 23 23 23 The Preparation Process, or How to Make I t All Happen Strategic Planning: Establishing the Framework Defining the Situation Setting Goals 29 30 25 25 25 Determining Your Strategy Strategy Implementation: Operationalizing the Plan 30 The Component Parts of the Situation 30 Best Alternative to a Negotiated Agreement (BATNA) Reservation Prices or Resistance Points 33 Bargaining Power 35 Analyzing the Other Party 35 32 Rapport Building and Testing Assumptions 36 Where Should You Negotiate? 37 Conclusion and Implications for Practice 38 Appendix I: Preparation Checklist 39 READING 2 . 1 READING 2.2 How TO ANALYZE THAT PROBLEM, BY PERRIN STRYKER 42 51 - INVESTIGATIVE...
Words: 2095 - Pages: 9
...Mary (mother of Jesus) From Wikipedia, the free encyclopedia (Redirected from Virgin mary) Jump to: navigation, search "Virgin Mary" redirects here. For other uses, see Virgin Mary (disambiguation). "Saint Mary" redirects here. For other uses, see Saint Mary (disambiguation). This article is an overview. For specific views, see: Anglican, Eastern Orthodox, Ecumenical, Islamic, Lutheran, Protestant, and Roman Catholic perspectives. Mary The Madonna in Sorrow, by Sassoferrato, 17th century Born Unknown; celebrated 8 September[1] Residence Nazareth, Galilee Nationality Israelite, Roman Empire[2] Ethnicity Israelite Spouse Joseph[3] Children Jesus of Nazareth Parents (According to the Gospel of James, circa 2nd Century AD): Joachim and Anne[4] Mary (Hebrew: מִרְיָם, Miriam; Aramaic: Maryām; Arabic:مريم, Maryam), variously called Saint Mary, Mother Mary, the Virgin Mary, the Theotokos, the Blessed Virgin Mary, Mary, Mother of God, and, in Islam, as Maryam, mother of 'Isa, was an Israelite[5] woman of Nazareth in Galilee who lived in the late 1st century BC and early 1st century AD, and is considered by Christians to be the first proselyte to Christianity. She is identified in the New Testament[Mt 1:16,18-25][Lk 1:26-56][2:1-7] and in the Qur'an as the mother of Jesus through divine intervention. Christians hold her son Jesus to be "Christ" (i.e. the messiah), and Muslims regard him as an important prophet of God. The canonical gospels of Matthew and...
Words: 9965 - Pages: 40
...Table of Contents 1. Introduction 1 2. Cultural Dimensions of Pakistan 2 2.1 Hofstede’s Study 2 2.2 Trompenaar’s Dimensions 5 2.3 GLOBE Study 6 3. Communicating Cross Culturally 7 3.1 Proper Greetings 7 3.2 Introductions 7 3.3 Touch Behaviour 8 3.4 Taboos 9 3.5 Entertaining 9 4. Management Issues in Pakistan 9 4.1 Leading 9 4.2 Motivation 12 5. Negotiating in Pakistan 13 6. Expatriates in Pakistan 15 7. Managing Social and Ethical Issues in Pakistan 18 7.1 Conflict of Development 18 7.2 Conflict of Tradition 18 7.3 Conflict of Interest 19 8. Conclusion 21 References 22 Appendix 1 – Map of Pakistan 23 Appendix 2 – GLOBE Study 24 Appendix 3 - Supplementary Information 26 Appendix 4 - Important Contact Information 28 1. Introduction Pakistan was one of the two original successor states to British India, which was partitioned along religious lines in 1947. For almost 25 years following independence, it consisted of two separate regions, East and West Pakistan, but now is made up only of the western sector. Both India and Pakistan have laid claim to the Kashmir region, and this territorial dispute led to war in 1949, and again in 1965, 1971, and 1999, and remains unresolved today. Pakistan is situated in the western part of the Indian subcontinent, with Afghanistan and Iran on the west, India on the east, and the Arabian Sea on the south. The name Pakistan is derived from the Urdu words Pak (meaning pure) and...
Words: 7454 - Pages: 30
...An Introduction to R Notes on R: A Programming Environment for Data Analysis and Graphics Version 3.2.0 (2015-04-16) W. N. Venables, D. M. Smith and the R Core Team This manual Copyright c Copyright c Copyright c Copyright c Copyright c is for R, version 3.2.0 (2015-04-16). 1990 W. N. Venables 1992 W. N. Venables & D. M. Smith 1997 R. Gentleman & R. Ihaka 1997, 1998 M. Maechler 1999–2015 R Core Team Permission is granted to make and distribute verbatim copies of this manual provided the copyright notice and this permission notice are preserved on all copies. Permission is granted to copy and distribute modified versions of this manual under the conditions for verbatim copying, provided that the entire resulting derived work is distributed under the terms of a permission notice identical to this one. Permission is granted to copy and distribute translations of this manual into another language, under the above conditions for modified versions, except that this permission notice may be stated in a translation approved by the R Core Team. i Table of Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 Introduction and preliminaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 2 Intrinsic attributes: mode and length . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Words: 8172 - Pages: 33
...DRAFT Chinese Foreign Direct Investment in Australia: Policy Issues for the Resource Sector Peter Drysdale Crawford School of Economics and Government The Australian National University and Christopher Findlay School of Economics University of Adelaide Abstract The last nine months has seen Chinese foreign direct investment in the Australian resource sector become an issue of policy interest. There are two big questions that the prospects of a significant rise in foreign direct investment (FDI) from China into the Australian resources sector have raised. Is the surge of FDI into Australian mining and energy consistent with achieving the traditional gains from foreign investment? And are there any particular problems associated with investment from foreign state-owned enterprises or state managed sovereign wealth funds? These are among the questions addressed in this paper. The paper argues that there are no issues that cannot be dealt with under the umbrella of the established test of ‗national interest‘ in managing the growth of Chinese FDI into the Australian minerals sector. It argues that a confusion has been introduced into policy over the questions of state-ownership and supplier-buyer relations in respect of Chinese investments and that clarifying these issues is likely to be important to Australia‘s capturing the full benefits from the growth of Chinese resources demand and longer term economic and strategic interests in China. Paper for Presentation to Crawford...
Words: 15875 - Pages: 64
...that most of the already existing theories discuss motivation to work from a general perspective. Therefore we found it interesting to investigate motivation on a deeper level. “Motivation to work – differences between managers and workers” The research questions for our thesis are, is there a difference in motivation between managers and workers? If so, what is the difference between the two? The purpose is to examine if a manager and a worker have shared understandings and common factors of what motivates them, or if certain characteristics can be distinguished. For our research we have chosen to use three companies operating within the financial sector in Sweden. Moreover, the chosen companies are located nearby which gives us the opportunity to visit them and to accomplish face to face conversations. We have interviewed two persons at each company, whereby one has the position of a manager and the other has the position of a worker. Moreover, the method of our interviews are qualitative, mostly due to the fact that we wanted create a comfortable feeling for the interviewee and to so that we could get deep insight of what motivates that person. We have studied old famous theories regarding motivation to work, we have also found more recent research about the subject. Especially in journals and financial databases, to get as updated information as possible. The theoretical framework has been useful to us in two ways, to get a foundation so that we could accomplish interviews...
Words: 13939 - Pages: 56
...one generation to the other (the cultural transmission function). The focus of the researcher in this study is not only on the entertainment function of the media, but the role the entertainment media especially television, plays in shaping social behaviour among teenagers in the society. Stephenson (1967) a British psychologist, as cited in Folarin (2005, p.170), divides man’s activities into work and play. The former involving reality and production, while the latter deals with entertainment, relaxation or self satisfaction. He further says that people use mass communication more as play than as work, more for pleasure and entertainment than for information and serious work. Folarin (ibid) corroborates this view by saying that one constant criticism of television in Nigeria is its focus on entertainment rather than on development purposes. There is no doubt that the impact of the media on young people’s lives is broadly considered within what is referred to as “media effects” debate which to a great extent focuses on the potentially negative impact of the media on young people’s lives: video violence, gambling, educational performance, mass consumerism, etc (Miles, 2000). Steele & Brown (1995) identifies three main reasons why media influence should be given a closer look: 1. Young people spend more time with the...
Words: 17153 - Pages: 69
...Selling Motivation: An exploration of the effects on Job Satisfaction and Performance via Equity Sensitivity Construct Subject: Managing People in Organization ------------------------------------------------- Table of Contents 1. Purpose of the Document 4 2. Executive Summary 5 3. Introduction 6 3.1. Key Focus 6 3.2. Independent and Dependant Variables 6 3.3. Structure of the Paper/Document 6 3.4. Overview of the Organisations/Companies 6 4. Methodology 7 4.1. Secondary Data Collection 9 4.2. Primary Data Collection 9 5. Findings 10 5.1. Secondary Data Findings - Literature Review 10 5.2. Primary Data Findings - Survey Findings 16 5.3. Analysis 25 6. Conclusion 27 7. Recommendations 28 8. Bibliography 29 Appendices 30 8.1. Appendix 1 – Survey Questionnaire 30 8.2. Appendix 2 – xxxxxx 32 ------------------------------------------------- Table of Figures Figure 1: Equity Theory (Al-Zawahreh & Al-Madi 2012) 12 Figure 2: Predicted job satisfaction levels for equity sensitivity orientations (Huseman et al 1987) 15 Figure 3: Representation of the Preference Groups in Company X 17 Figure 4: Representation of the Preference Groups within the Total Sample 18 Figure 5: Motivation Level of company X 18 Figure 6: Total Motivation Level of three companies 19 Figure 7: Preference Groups vs Motivation Level in company X 19 Figure 8: Preference Groups vs Motivation Level in all three companies 20 ...
Words: 4366 - Pages: 18
...Case Analysis Corwin Corporation Project Management Failure by Jane Mauret EXECUTIVE SUMMARY This report has been prepared to examine the reasons why the Peters/Corwin project, instigated in late December 2011, was terminated during the testing phase by the client. This led to financial loss for Corwin and cessation of relations with Peters, an important customer. Corwin has long-standing internal protocols with regard to project selection around product-based initiatives from outside clients. However, in this instance, these measures were entirely overlooked. Thus, the project failed to meet the brief due to lack of proper management at the initiation and execution stages. This analysis points up three major areas of concern, namely: project selection (includes staff competencies); managerial support (includes organisational culture); and communication issues (for internal and external stakeholders). Out of the discussion, conclusions were drawn which then helped formulate practical recommendations to address issues raised now, and to ward off future repetition. 1. INTRODUCTION This report seeks to isolate the reasons why a recent collaboration with Peters Company (PC), a company with which Corwin Corporation (CC) had an established and healthy working relationship, floundered. Not only did CC lose out financially but its future potential revenues from Peters have been jeopardised. CC’s strong reputation has received negative publicity at a time of global recession...
Words: 2990 - Pages: 12
...support all through the incubation period of this project. As you stood by me so shall God stand by you all, whenever and wherever. Thank you all. Table of Contents DEDICATION 2 ACKNOWLEDGMENT 3 ABSTRACT 6 CHAPTER ONE 7 INTRODUCTION 7 1.1 BACKGROUNG OF STUDY 7 1.2 PROBLEM STATEMENT 7 1.3 AIM AND OBJECTIVES 8 1.3 SIGNIFICANCE OF STUDY 8 1.5 SCOPE OF STUDY 8 CHAPTER TWO 9 LITERATURE REVIEW 9 2.1 Aspects of Next-Generation ILS 10 CHAPTER THREE 13 METHODODLOGY AND SYSTEM ANALYSIS 13 3.1 RESEARCH METHODOLOGY 13 3.1.1 Project Methodology 13 3.3 DATA ANALYSIS 15 3.3.1 LIMITATIONS OF THE EXISTING SYSTEM 15 3.3.2 DATA FLOW OF THE PROPOSED SYSTEM 16 3.5 SYSTEM SPECIFICATION 17 CHAPTER FOUR 18 SYSTEM DESIGN 18 4.1 INPUT AND OUTPUT FORMS 18 4.1.1 DATA TABLES 18 4.1.2 DISPLAY FORMS 19 4.2 CONCLUSION 21 REFERENCES 22 ABSTRACT The adoption of integrated library systems (ILS) became prevalent in the 1980s and 1990s as libraries began or continued to automate their processes. These systems enabled library staff to work, in many cases, more efficiently than they had in the past. However, these systems were also restrictive—especially as the nature of the work began to change—largely in response to the growth of electronic and digital resources that they were not designed to manage. New library systems—the second (or next) generation—are needed to effectively manage the processes of acquiring, describing, and making available all library resources...
Words: 4154 - Pages: 17
...personal development plan that meets leadership development requirements identified in the skill audit Use suitable methods to assess the outcomes of the personal development plan against personal work objectives Evaluate the impact of own learning against the achievement of strategic goals 2 3.1 2 3.2 2 3.3 2 Learner declaration I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Learner signature: Date: Contents Title 1. Introduction 1.1 Vision 1.2 Mission 1.3 Objective Page 4 4 4 2. Personal Skills 5 3. Required Personal Skill 3.1 Time Management 3.2 Prioritizing 6 6 7 4. Apply techniques to assess the Professional skills required 4.1 Multi-Tasking 4.2 Leadership 7 7 7 5. Skill audit to...
Words: 2913 - Pages: 12
...CHAPTER 4.0 REVIEW OF LITERATURE 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 Quality – Has Many Definitions Evolution of Quality What Quality Gurus Have Said The Concept of Total Quality Management The Business Processes and Quality Vendor Quality Human Aspects of Quality World Class Manufacturing Bibliography Foot Notes 89 CHAPTER 4.0 REVIEW OF LITERATURE 4.1 QUALITY – HAS MANY DEFINITIONS: It is true that Quality has a number of definitions. 4.1.1 Oxford Advanced Learner‟s Dictionary72 defines Quality as “The standard of something when it is compared to other things like it” This would mean that a process of comparison occurs in the mind of a customer before the quality is judged and decision made. Customers usually compare products or services with their past experience or the experience of their friends or family members before a judgment is made. This is normally how a common man looks at quality issue. 4.1.2 The Oxford dictionary also defines quality as “How good or bad something is” 4.1.3 The other definition and which is very short and common is “Quality is customer satisfaction”. This is defined by J. M. Juran 55 and adopted by ISO – 840271. This definition has a vast spectrum of “Quality” definition as each and every customer has his or her own perception of quality and therefore wide variation in the level of satisfaction. All the latest techniques of Quality Management are designed to take care of this aspect of satisfying every customer for the product or service...
Words: 20033 - Pages: 81
