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What is communication?
Communication is a two way process of reaching mutual understanding in which participants not only exchange information but also share meaning.
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Why is effective communication important in Health and Social Care?
Within a health and social care setting effective communication is important because a lot of information is passed on between people and different services, and if parts of the information wasn’t passed on correctly then people could be deprived of information.
Verbal communication is the use of speech to give information. This could be face to face or over the phone. For example, a conversation between two teachers, speaking about a student. Another example is a teacher phoning a parent about a student’s behaviour. The use of gestures while having verbal communication is key, as it shows that the person speaking is confident in speaking in front of another person or a group of people.
Non-verbal communication is the passing of information without personally speaking to another person. An example of non-verbal communication, is the use of facial expressions, facial expressions indicate the way a person may feel about something that they have just been told. For example, a doctor telling a patient news about their health. The patient may not respond to the doctor, but they doctor may know that they feel shocked about the news just by the way they look at them. Using or not using eye contact can also tell a person if the other person feels comfortable in the situation they are in. For example if a new student joins a class, if he or she is a shy student, then he or she more than likely will avoid eye contact with other students in the class. If he teacher picks up on this they can address this then maybe get the student involved with