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What Is Strategy

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What is Strategy? – Michael E. Porter

I. Operational effectiveness is not strategy

So in the quest to beat competition managers focus on improving quality, speed and productivity all related to operational effectiveness. But in this way, they move further away from viable competitive positions which can only be achieved by an appropriate strategy. Positioning which was once the way to go about beating competition is now rejected, since its too static. Rivals can easily copy the market position and competitive advantage. However, that is not entirely true as hypercompetition is a self-inflicted wound. It is important to watch out for what your competitors are doing, but improving operational effectiveness alone is not enough, and that cannot be your only strategy.

Operational effectiveness and strategy are both important for superior performance which is what a firm aims for. A company can beat rivals if it can stand out, establish a difference it can preserve. Basically a company can either provide greater value to customers or comparable value at low prices, or both. Delivering greater value means higher unit prices, greater efficiency means lower unit costs.

Cost arises from performing activities and cost advantage comes from performing activities more efficiently than your competitors. This can be in the choice of the activity or how the activity is performed. So activities are what creates competitive advantage.

Operational effectiveness means performing similar activities better than rivals. Strategic positioning means performing different activities or similar activities in a different way.

Productivity frontier is the sum of all existing best practices at a given time. Maximum value a company delivering a particular product can create. Improving operational effectiveness helps companies move towards the frontier. Emerging new technologies have made shifts in the frontier a continuous process. In order to keep up with the frontier shifts, managers have invested in continuous improvement, empowerment, change management and learning organization.

* Constant improvement in operational effectiveness is necessary but not sufficient to achieve superior profitability. This is because even the best practices can be copied by rivals, this being accelerated by consultants :D Also OE competition extends the productivity frontier even further. * Also improving operational effectiveness leads to competitive convergence, where all rivals start to look alike. Here, everyone is trying to do things the best way possible, which in the process leads to them going for generic ways and leads to no real advantage in the end. The only way to survive competition at this time is to buy each other out, and the ones that survive are the ones who managed to last and not the ones with any particular advantage.

II. Strategy rests on unique activities

Competitive strategy is about being different. Most managers describe strategy based on their customers, but strategy is mainly all about activities. Eg. Southwest and Ikea.

Strategic positions are of 3 types, which can overlap – 1. Variety based positioning is all about providing a specific set of products or services, rather than serving a particular customer segment. Eg, Jiffy Lube and Vanguard. 2. Needs based positioning, which in a way coincides with traditional positioning is all about meeting the needs of a particular set of customers. Eg. Ikea Differences in needs does not translate into meaningful positions unless the activities to meet those needs also differ. Otherwise all competitors will also be able to meet those needs, just like you. Eg. Bessemer, Citibank 3. Access based positioning where the needs of the customers are similar to other segments but the way to meet those needs (best configuration of activities) are different. This could be scale or geography. Eg. Rural vs urban based customers.

Regardless of the mix of positioning, it requires a tailored set of activities because it is always a function of differences on the supply side, that is of differences in activities.

Thus strategy is the creation of a unique and valuable position, involving a different set of activities.

III. Sustainable strategic position requires trade-offs

Ways incumbents can copy a valuable position – 1. Competitor can reposition itself to match the superior performer. 2. Straddling – that is trying to maintain its current competitive position while also trying to match the benefits of a successful position. Eg. Continental airlines trying to copy Southwest.

But straddling is not always possible since it could lead to trade-offs. Trade-offs occur when certain activities are incompatible. Eg Neutrogena’s specially made soap which is available through drug stores and not through supermarkets. To achieve this they had to avoid using skin softeners and deodorents that most people desire in their soaps to stick to their commitment to “soap that is gentle to the skin”.

Trade-offs arise due to three reasons – 1. Inconsistencies with image or reputation – basically two conflicting images cannot be portrayed eg. Ivory soap trying to copy Neutrogena. Millions of dollars will need to be spent to create a new image. 2. Trade-offs amongst activities themselves – Ikea has worked towards lowering costs and thus they will nto be able to provide high service levels. a. Value is destroyed if an activity is overdesigned on underdesigned b. Productivity can improve when variation of an activity is limited 3. Limits on internal control and coordination – risk of confusion amongst employees.

Trade-offs arise when companies try to provide a variety of qualities. Low cost could mean quality in low price airlines. The false trade-offs between cost and quality occur primarily when there is redundant or wasted effort, poor control or accuracy, or weak coordination. Basically a company can improve on differentiation and costs only when it is far behind the productivity frontier or if the frontier has shifted outward. Otherwise it would be difficult to achieve both at the same time.

So the essence of strategy is choosing what not to do.

IV. Fit Drives Competitive Advantage and Sustainability

OE is about improving on different individual activities, strategy is about the best combination of activities. A certain fit of activities locks out imitators by creating a chain that is as strong as its strongest link.

There are three types of fit although they are not MECE – 1. First order - Simple consistency between activities 2. Second order – activities reinforce each other 3. Third order – optimization of effort a. Coordination b. Information exchange c. Minimize wasted effort and redundancy
Competitive advantage arises from the entire set of activities and such activities are governed by specific themes. Eg low cost

The greater the order of fit amongst company activities, the harder it will be for rivals to imitate and the greater will be its competitive advantage. It also leads to the need to improve operational effectiveness as poor performance in one activity leads to the decline of others. In such a situation finding a new strategic position is more viable than blatantly trying to copy your competitor’s strategic position / set of activities.

Also a certain set of activities should be planned for a longer period of time, since with time activities get optimized and operational effectiveness improves. Having to switch to a different set of activities is extremely expensive, thus frequent shifts of strategy is a costly endeavour.

Thus strategy is fit amongst company’s activities, it is important to do many things well not just a few and integrating them.

V. Threats to Strategy

1. Inability to choose – managers chase every strategy possible and do not realize the importance of trade-offs, some mention customer focus as an excuse to their lack of strategy while others mention flexibility 2. The growth trap – trade-offs and limits appear to constrain growth and managers are tempted to take incremental steps that would blur the company’s strategy. 3. Profitable growth – deepening a company’s position involves making the company’s activities more distinctive, but most of the time managers chase the easy way out without adhering to strategy 4. The role of leadership – leadership has degenerated into simply making deals and improving operational effectiveness, however leadership is far beyond just that.

Strategic continuity does not imply a static view of competition rather a company must actively try to improve its operational effectiveness and try to shift the productivity frontier outward. Ongoing efforts for maintaining uniqueness and strengthening fit amongst activities is absolutely essential.

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