...AND ETHICAL ISSUES IN BUSINESS Abstract I am going to show you how you would effectively present potentially defective products to the CEO’s. Then I am going to show how you would notify your customers of such an occurrence, and what kind of action you would take so this would not happen in future. RUNNING HEAD: INTERNATIONAL LEGAL AND ETHICAL ISSUES IN BUSINESS Introduction to Business Ethics * How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers? When you effectively present an issue to the CEO and other directors and the managers, I would empathize with those in management first and then I would present my facts. I would make sure that I used “I” in my statements throughout my whole presentation. I would always tell management what was going on and I would always begin with “I have an issue that needs to be addressed and I would also have a solution ready so I can help with correcting this issue. After I have completed my presentation I would finish off with thanking everyone for taking their time to hear my presentation and ask them to keep what I have noted under consideration. When I conduct a presentation in this way they will likely to assist you in the issues because I have treated them with dignity and respect this is a big plus...
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...project Introduction In the scenario of the company’s upcoming meeting with the chief executives officers of the company, (CEO) this would be a great opportunity to present the potential defective products, that’s being sold to the customers and potential customers. Not only to the directors but to the executives as well As this is a very serious issue that cannot be over looked, that could cause a plague throughout the organization... this defective product could pose a risk For both the customers and the company. And cause millions of dollars in lawsuits, the businesses reputation, unsatisfied customers, and ultimately putting the company at risk of going out of business. Since the new executive may not be aware of the potentially defective product; nor of the company’s ethical guidelines; due to the lack of effective communication. However, as leaders of the organization all are accountable and responsible for the actions by the organization... as leaders are the pillars of the organization; i.e. directors, managers, internal auditors, and external auditors. Leaders must be an example of honesty, and accountability. “To be effective, all four must operate separately or it will cause a substantial amount of damage. (As cited in clarity begins at Home, 2002). Body Therefore the purpose of this assignment to discuss and prove the internal action of a defective product and how to ethically, notify the customers of the defective product which they are buying, Since the company...
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...market it would be in their best interests for the company itself to find out first instead of their consumers. When consumers are the ones to notice first about the defective products, it can make news and the trust and credibility of the company can or will be lost. A few prime examples were when Firestone made headlines about producing defective tires and Toyota made headlines about their vehicles having a bad brake system. The last example would be Microsoft when it came down to their production of Xbox 360s, but is a little different compared to the first two because they knew they were defective but put it out into the market anyway which cost them a loss and millions in profit and is still making it up to this day. Although Microsoft has done everything they could possibly do in order to rectify their consumers of these defective consoles, it has in fact taken them years in order to once again gain their consumers trust. In this paper I am about to attend a meeting with the new CEO and other executives and will like to share my knowledge of the potential of defective products being sold. Although I am not sure if the others are aware of this issue knowing that the defective products could possibly lead to serious issues I will try to effectively present the issue of potential defective products to the CEO, directors and managers. I will also explain how I would specifically notify consumers of the occurrence in the kind of internal actions I would take to prevent future...
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...September 14, 2011 * How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers? * How would you specifically notify customers of such an occurrence? * What kind of internal actions would you take to prevent future problems? * What can be done to ensure that a strong sense of business ethics permeates your company? The question here is how to present the issue of potentially defective products to the CEO, and other directors, and managers. First, I would have a private meeting with the CEO and without beating around the bush; I would just let him know about this product, and from a customer point of view how bad this would look on his company, not to mention the potential lawsuit, or the bad reputation this product could cause the company. At the meeting the CEO would ask me to speak on the issue, to which I would again go into details about the potentially defectiveness of the product and the harm it can cause customers, not to mention serious injuries. I would then go on to let explain to them that if this product goes out in the market, the company could become liable, as so much customers would be suing the company, to which I would explain to them that we cant have that, as that would tarnish the good reputation that the company has build. Now let us say someone in the company knows what is going on, this would not be the time to point fingers, as the problem at hand is to get a grip on the...
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...the need for the product. First, you need to do a market analysis in the regions where you plan to sell. Secondly, you should gather the information about the competition in the area. This paper explores the options available for the Marketing Mix which consist of the 4-P’s (Price, Product, Place, and Promotion). Introduction An upcoming meeting with your new company's chief executive officer (CEO) and other executives is a great opportunity for you to share your knowledge of potentially defective products being sold to customers. You are not sure if others are aware of this issue, and the defective products could possibly lead to serious injuries. To complicate matters, you are uncertain about your organization’s ethical guidelines because none have been communicated. How would you present this issue to the CEO, directors, and managers? What specific courses of action would you recommend with respect to internal actions and customer notification? In the longer term, what can be done to ensure that a strong sense of business ethics permeates your company? Consider aspects of the organization’s structure (such as adding an oversight function) as well as supporting policies and procedures. Answer the following questions regarding the scenario described: How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers? How would you specifically notify customers of...
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... The management of modern organizations must ensure that their human resources have desirable ethical behaviour. This will ensure that their organizations maintain their clientele and in turn increase their profit margins. How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers? A potential defective product can cause injuries if taken lightly regardless of whether the company’s ethical guidelines have been communicated. Such situations can cause significant legal repercussions and destroy the reputation of a company, which can cost the company if proper steps are not followed in correcting it. Normally, the senior management in current organizations fails to know what is happening at the ground level and it is the duty of the employee in charge to give out a report (Edwards, 2008). During such a presentation to the top management, it is important for one to give out sampled evidence to support the allegation in an honest manner. This should be made in comparison to the actual products to bring out the difference. Physical evidence brings out product defects and it will challenge the top management to act fast to avoid legal battles with the consumers (Brooks, 2012). How would you specifically notify customers of such an occurrence? It is an ethical obligation of an organization to notify the consumer of the possibility of a defective product in the market. A preferred way of notifying the consumers may be...
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...component to ethics. You are working on opening a branch of a food distribution operation in a foreign country, and a local official suggests that a little cash would help your company get started. Research international business and ethical standards, and answer the following questions: * In what ways can culture affect ethical standards and shape business behavior? * Is it ethical to take part in corrupt international business transactions? Legal? Explain. Post a new topic to the Discussion Board that contains your answers to the above questions. List any sources used in APA format. Also, respond to two other students' posts on the Discussion Board and explain to whether you agree or disagree with their responses. Your submitted assignment (60 points) should include the following: * Your Discussion Board topic containing your responses to the two questions (40 points) * Your responses to two other students' Discussion Board posts (60 points) Deliverable Length: 3-5 pages Details: An upcoming meeting with your new company's chief executive officer (CEO) and other executives is a great opportunity for you to share your knowledge of potentially defective products being sold to customers. You are not sure if others are aware of this issue, and the defective products could possibly lead to serious injuries. To complicate matters, you are uncertain about your organization’s ethical guidelines because none have been communicated. How would you present this issue...
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...How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers? In effectively presenting issues of potentially defective products to the CEO, directors, and manager, it would be necessary to have data supporting the negative pattern of growth for each product. Further, showing evidence to support the hazards to the consumer and how the product may respond if it was on the market. A true manager will want proof, and by presenting factually sound evidence will open their ears to listen and believe you, which in turn will assist them in making the necessary decisions. Furthermore, putting together a power point presentation to show the ineptitude of the present product(s) and perhaps allow the consumer to voice their concerns before the management team. By taking the extra step will demonstrate to the management team that you support them and desire to see success, which in return will prevent them from terminating you for speaking out and voicing your opinion. How would you specifically notify customers of such an occurrence? To effectively notify the customers of such an occurrence, it would be necessary for the CEO to put together a letter of explanation. Each consumer would find out by either email, regular mail, or the media. Further, the company can post all the necessary details on their website if there is one up and running. The company can put together a telephone customer service team that would call...
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...How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers? When effectively presenting an issue to the CEO and other directors and managers I would make sure that I empathized with them, and then I would present the facts. I would ensure that I used “I” statements throughout my presentation. I would tell the management team what was going on and always begin with “I have identified an issue that needs addressed and it is…” and then I would also have ready solutions to assist with correcting the issue. When I have completed my presentation I would finish with thanking them for their time and ask them to keep the things that I have noted under consideration. I conduct the presentation this way because then they are more likely to assist in the issue because I treated them with dignity and respect. How would you specifically notify customers of such an occurrence? When notifying the customers of any occurrence of an issue with a product, I would first have them return the product to our company for either a refund or an exchange for another product if they wished. The notification would be handled through the process of involving the media and local newspapers announcing the product recall. Additionally the company would also process e-mail communication to customers we had e-mail addresses for as well as posting the recall information on our company website. The company would list instructions for the customers to...
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... How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers? How one would present the issue to the CEO, directors and managers are important. He or she needs to empathize with those in management first, and then to stick with the facts (Sulkowicz, 2008). Use "I" statements throughout, such as, "I noticed that..." The person needs to tell the staff what is going on, but always begin with an, "I have come across an issue that needs addressed (tell them what it is), and I also have solutions to help in this matter" Always end with a "Thank you for your time, and I hope you will keep everything mentioned under consideration." They are more likely to assist in the matter if they feel they are treated with dignity and respect. Being kind and opened minded will always get your further than being cold and closed minded. How would you specifically notify customers of such an occurrence? The ways in which to notify customers is to have them return the product to the store for a refund or exchange. This is found out through the media and local newspapers by letting everyone know there is a recall. Another way is to send out emails and through the company's website. All of the items are shipped out immediately to corporate immediately. In the end, everyone is aware of the issue, and the products are returned. For those who do not have the internet nor cable or the local newspapers sending flyers in the mail would be helpful...
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...Case Study 3: Boss, I Think Someone Stole Our Customer Data Evaluate the obligation Flayton Electronics has to its customers to protect their private data. Develop the communication strategy you would take to notify the customers of the potential security breach. Recommend procedures that Flayton Electronics should take to prevent future security breaches http://hbr.org/product/boss-i-think-someone-stole-our-customer-data-harva/an/R0709A-PDF-ENG Flayton Electronics is showing up as a common point of purchase for a large number of fraudulent credit card transactions. It's not clear how responsible the company and its less than airtight systems are for the apparent data breach. Law enforcement wants Flayton to stay mute for now, but customers have come to respect this firm for its straight talk and square deals. A hard-earned reputation is at stake, and the path to preserving it is difficult to see. Four experts comment on this fictional case study in R0709A and R0709Z. James E. Lee, of ChoicePoint, offers lessons from his firm's experience with a large-scale fraud scheme. He advises early and frank external and internal communications, elimination of security weaknesses, and development of a brand-restoration strategy. Bill Boni, of Motorola, stresses prevention: comprehensive risk management for data, full compliance with payment card industry standards, and putting digital experts on staff. For the inadequately prepared Flayton, he suggests consulting an established...
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...Article Presentation Paper : Money Mutual Payday Loans HRM587 Managing Organizational Change Keller Graduate School Management, DeVry College of New York Professor Shashon Miles Introduction The main issue that necessitated the need for the article to be written was the lack of marketing ethics by Money Mutual. Money Mutual failed to provide proper information to its customers and went a step further to hide behind Montel Williams who was their celebrity endorser. They used the goodwill gathered by Williams over the years to convince the individuals that their payday loans were legitimate. It is important to note that Money Mutual were not the actual lenders, they just connected the lenders to customers who they captured from their lead capture pages. Payday loans can be beneficial to its consumers because it affords them access to emergency loans that they may not be able to obtain from the mainstream lending institutions. Unfortunately, the companies that offer payday loans exponentially overcharge their clients with total disregard to state laws. This is categorized as unethical practice and should be shunned by the government and other lending institutions. Selling Source does business as Money Mutual an online marketplace that matches interested consumers to potential lenders in the specialty consumer finance industry. Selling Source has a portfolio of five industry-leading companies which provides extensive, customizable solutions to develop and manage...
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...International Legal and Ethical Issues in Business Abstract How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers? The way I would present the issue at hand to the CEO, directors and managers will have to be strongly thought about, as it is a very delicate manner. First I need to think about how the management will feel about the current matter, and think up a way to talk to them about it without causing any offense. To me the way to bring up the current issue is all about wording. (Sulkowicz, 2008). Use "I" statements throughout, such as, "I noticed that..." The management needs to know what is going on but they need to be told in a none accusing manner, an example is to use the words "I have come across an issue that needs addressed (present issue), and I also have solutions to help in this matter, Thank you for your time, and I hope you will keep everything mentioned under consideration." With this they are more likely to assist in the matter if they feel they are treated with dignity and respect. The main thing is to not accuse but to simply present the issue and suggest a problem fixer, without making it seem like they cant come up with a fixer themselves. How would you specifically notify customers of such an occurrence? The best way to notify cutomers of such a occi\urrence is thru the media and local newspapers to inform everyone of a recall. Another way as to those without tv is to send out...
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...goods of the quality that the market wants, in the right quantity, and ready for delivery at the right time - and that it continues to improve the efficiency with which it does so. The six texts of this unit present the key actions to take to achieve these goals: 13.1 Prepare production and shipping plans There are three key plans that the production department must prepare in order to have effective production control: a. An annual production plan, based on the sales plan. b. A daily or monthly production plan. c. A shipping plan. The daily or monthly plan is essential to ensure that production follows the annual plan. The shipping plan ensures that products are delivered from the production site to the delivery site on time 13.2 Ensure that production keeps to plan – Part One When the monthly production plan has been agreed, there are several important actions to take to ensure that production keeps to this plan. Four are dealt with in this text and three in Text 13.3: a. Organise your production line in the best possible way. b. Set and keep to standard times. c. Know your production capacity. d. Manage each process 13.3 Ensure that production keeps to plan – Part Two The further three actions that you can take, in...
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...make up time. Then the enterprise is not enough. And because the internal candidates to choose from, need to external looking for suitable candidate, which requires prediction feasibility of the external recruit candidates, also need to consider the overall economy and unemployment. And the region’s unemployment rate is low, personnel recruiting difficulty bigger, which requires enterprises to formulate an effective staff recruitment plan, and this plan with enterprise’s strategic planning to consistent. 2.2What approaches could be used to recruit mechanics? We can take the following measures: a) Associated with employment agencies, they can effectively will qualified job seekers and open position relates in together, the enterprises to acquire more about convenience talent maker information. b) The college cooperation with related, the enterprise to provide employment opportunities, graduates of this way, both can satisfy demand, resource is also effectively use. c) Many enterprises to jointly held by the recruitment can work in a short time, and attracts a large job seekers unit hire low cost. d) Enterprise cans also through the network, radio ,newspapers, television and trade publications, such as a strong information media to the public the employment demand information transmission company, to recruit more staff. e) Through the internal employee introduction and referrer, this kind of means can reduce search, advertising and other related costs...
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