Best Practices Manual for Supervisors
Laura Fultz
MGT/210
February 5, 2012
Terry Grier

There are several things that I want to cover as I create this manual for supervisors. I would like to talk about how we can better our communications skills, having effective training and orientation skills, improving productivity for teams, how to resolve conflict among co-workers, and improving employee relations.
The first thing I would like to discuss is how we can better our communication skills with each other and upper management. Communication is a very important key element in keeping a company successful and all of the employees happy. Supervisors must be able to handle all sorts of information that comes up as well as handle the solutions if needed. Supervisors must be able to listen effectively to employees and understand that not all the ideas that they come up with are bad ones. Sometimes, supervisors must persuade employees into changes that are being made. Changes that take time will be handled better by the majority of people. However, sometimes, those changes come at once, and it is up to the supervisor to help the employee get through those changes. Supervisors need to identify with the person and ask themselves what do these people want and need, and what do they want to know. Supervisors should also ask themselves what they can do to make situations better for their company. When an employee shows up for their very first day of work, it is the supervisor’s responsibility to get to know the new employee. By getting to know that employee, a supervisor can let the employee know who they are and what is expected of them. If the supervisor has good communication skills, they can talk to the employee and to do things better without getting frustrated. I will use my example of working with a line full of Hispanics. These people did not know how