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Tech Partners
Consulting
www.techpartners.net.au

SOEs – Standard Operating Environments
The SOE concept explained in business terms
Authored by Alan Pickering, Tech Partners Consulting
September, 2003

Introduction
The use of Information and Communications Technology (ICT) in organisations has gone well past the stage of being unique, novel and even technically difficult. Nowadays, the technology is readily available, thanks to the volume demand from commercial and residential market segments. Even so, there are benefits from adopting a Standards based approach to choosing and deploying ICT assets; and offering technology based IT services to customers.
This white paper will provide a brief introduction to the philosophy of Standard Operating
Environments, and will explain the likely benefits, costs and planning factors that relate to adopting an SOE approach.

Background
When desktop computing and Local Area Networks appeared in organisations in the 1980’s, they were small scale and of little immediate consequence. Being somewhat complex, and requiring some hands on technical skills, they were acquired in small quantities. The low cash costs meant they were often purchased ‘under the radar’ of senior management and IT teams. The practical use and popularity of PCs and LANs grew, to the point that some organisations recognized the need to account for the cost of assets and people’s time spent on support.
Since then, industry analysts have studied the real costs using Total Cost of Ownership
(TCO) techniques and found that the total costs over the technology lifetime have been around 6-7 times the initial purchase price.
Some organisations that permitted disparate purchasing now have many types, brands and models of computing devices. This leads to a serious IT Service challenge, since end-to-end service can seldom be assured if the

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