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Which Communication Technology to Use?

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Which Communication Technology to Use?

In recent years, communication technology has made much advancement. There are many technological options available to choose from. A virtual team needs to have a clear strategy for matching technology to tasks. I will attempt to identify which asynchronous (different-time) or synchronous (same-time) communication technology I would recommend in the two situations given below and why.

In the first situation, a virtual team has team members situated in different time zones. The team is not aware of the latest trends in communication technology. In the second, a virtual team has members in different locations in the same time zone, such as New York and Washington, DC. The team is aware of the latest trends in communication technology.

Duarte and Tennant Snyder (2006) use the term groupware to describe the entire category of electronic options available to a virtual team. It is a broad term that refers to electronic systems that integrate software (SW) and hardware (HW) to enable communication and collaborative work. The most commonly used groupware today is e-mail (e.g. MS Outlook) and instant messaging (e.g. DCO chat, jabber).

E-mail is the best understood technology for distance collaboration. It can track responses, broadcast the same message to virtual team members, forward copies to leadership and project stakeholders and seen also as a permanent written record of discussion, unlike video teleconferencing (VTC).

Asynchronous groupware includes e-mail, personal computing devices, group calendars and schedules, bulletin boards, team web sites, non-real-time database (db) sharing and conferencing, and workflow applications (Durate &Tennant Snyder, p. 40)
These applications are easy to learn and most useful to virtual teams, especially if team members are situated in different time zones and not aware of

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