...Enterprise Rent-A-Car: Measuring Service Quality SURVEYING CUSTOMERS Kelvin Kirkman wheeled his shiny blue BMW couple into his driveway, put the gearshift into park, set the parking brake and got out to check his mail box as he did every day when he returned home. As he flipped through the deluge of catalogs and credit card offers, he noticed a letter from Enterprise Rent-A-Car. He wondered why Enterprise would be writing him. THE WRECK Then he remembered. Early that month, Kelvin had been involved in a wreck. A he was driving to work one rainy morning, another car had been unable to stop on the slick pavement and had plowed into his car as he waited at a stoplight. Thankfully, neither he nor the other driver was hurt, but both cars had sustained considerable damage. In fact, he was not able to drive his car. Kelvin had used his cell phone to call the police, and while he was waiting for the offices to come, he had called his auto insurance agent. The agent had assured Kelvin that his policy included coverage to pay for a rental car while he was having his car repaired. He told Kelvin to have the car towed to a nearby auto repair shop and gave him the telephone number for the Enterprise Rent-A-Car office that served his area. The agent noted that his company recommended using Enterprise for replacement rentals and that Kelvin’s policy would cover up to $20 per day of the rental fee. Once Kelvin had checked his car in at the shop and made the necessary arrangements...
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...Crystal Comp 1 November 25, 2013 Texting and Driving “Five seconds, is the average time your eyes are off the road while texting. When traveling at 55 mph, that’s enough, time to cover the length of a football field” (“Stop The Texts Stop The Wrecks”). Most accidents are blamed on distractions while driving. Most of those distractions are proven to be caused by texting and driving. Many teens do not realize how quick accidents can happen. When it comes to texting and driving, accidents can happen in the blink of an eye. This problem, has taken our nation by storm in the last decade. Whether people think they can safely text and drive or not, this problem need to be stopped. Accidents have increased significantly since cell phones have become popular. “Using a cell phone while driving, whether it’s handheld or hands free, delays a driver’s reactions as much as having a blood alcohol concentration at the legal limit of .08% (“Stop The Texts Stop The Wrecks”). Texting and driving is now at a higher accident rate then drinking and driving. To me, this is getting out of hand. Teenagers and young adults ranging from age fifteen to age twenty are rated as the greatest portion of distracted drivers. Texting and driving should be banned in every state because it is dangerous, irresponsible, and there are alternatives! As previously stated, texting and driving is very dangerous. Accidents can happen in the blink of an eye. There is no possible way for a person to drive and concentrate...
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...“Big Brother on wheels: Why your car company may know more about you than your spouse.” The automotive industry has delved quite deep into big data, Peter Holley of The Washington Post states. According to Holley a new car is actually “a sophisticated computer on wheels that offers even more access to our personal habits and behaviors than smartphones do” such as “how fast he drives and how hard he brakes to how much fuel his car uses and the entertainment he prefers. The company can determine where he shops, the weather on his street, how often he wears his seat belt, what he was doing moments before a wreck — even where he likes to eat and how much he weighs.” Companies say that this data is being used for everyone's benefit, but privacy...
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...additional 416,000 were injured in motor vehicle crashes involving a distracted driver” (Distracted Driving). Many people do not realize that texting and driving causes so many injuries and deaths. People believe that looking down at a phone for three seconds is okay and will not cause harm. They are wrong; texting while driving causes more accidents than other distractions while driving. There are also laws that forbid the use of a cell phone while operating a vehicle. Texting and driving is an action that kills more people than expected. Due to the lack of concentration on the first-hand action; a slowed reaction is brought upon the driver. Texting and driving is a problem because of the delayed reaction time of someone who is driving a car. “Using a cell phone while driving, whether it’s handheld or hands-free, delays a driver’s reactions as much as having a blood alcohol concentration at the legal limit of .08 percent” (2009, University of Utah). Driving while texting is similar to driving while intoxicated because of the delayed reaction time, but texting while driving is much worse. When a person is driving under the influence of alcohol, they are, for the most part, still focusing on the road; whereas a person who is texting is paying more attention to their phone than on the road. Therefore, most accidents are caused from texting while driving. When going through Drivers Education, or a driving school, drivers are taught to keep their hands at the ”ten and two position”...
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...NASCAR: Lessons Learned About Safety By Kai McLemore Columbia Southern University MOS 5101 Abstract The National Association for Stock Car Auto Racing (NASCAR) seems to always be a few steps behind when it comes to initiating safety practices. They wait until there is a reason in implementing a change. This paper covers the changes that has been mandated over the past decade and why these changes have occurred. Changes ere not just to the car but includes the whole NASCAR package. Changes were made to the car, the track, the driver’s gear, and pit road. Unfortunately, these changes were too late for some of NASCAR’s most legendary drivers, to include Dale Earnhardt. However, NASCAR officials have attempted to rectify their wrongs by ensuring the safety of the driver over the past 10 years. One can hope that they do not stop there and continue to look towards the future and they can continue to improve with the increase of changes to machine and man. The National Association for Stock Car Auto Racing (NASCAR) has been an exhilarating sport since the mid 1940s, and has thousands of spectators at each race cheering for their favorite driver. But then again, what other sport can be as exciting as watching an extremely super fast car that weighs approximately 3,400 pounds (Online NASCAR, 2010) bulleting around a track at speeds ranging close to 200 mph and merely inches from each other. Unfortunately, there are downsides to this sport which keeps every fan, spouse...
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...Travis Weaver English 112 June 1st, 2012 Primary Research Essay Lake Wylie is located on Gaston and Mecklenburg Counties in North Carolina and York County in South Carolina. The lakes water supply primarily comes from the Catawba River. The lake is man-made and used to create hydroelectricity by Duke Power Company. Lake Wylie is a large lake and offers an abundance of space for recreation and activities including: boating, fishing, water skiing, sun bathing, swimming and numerous other activities around the lake. It is enjoyed by many people during the summer time. Safety on the water becomes a problem with so many people participating in water activities. Several People die and many others are injured each year in association with the lake. The first thing that comes to mind when being around water is being able to swim. Many people die each year while being on the lake because they cannot swim or not very strong swimmers. Some people think its not cool to wear a life jacket so they jump into the lake without wearing one. They can swim for a short while but they become exhausted and are not close enough to grab on to anything and they struggle to keep their head above the water. Other children were never taught how to swim at all and they think they will be fine hugging onto a float or noodle but they can lose their grip and down they go. The water is dark and by the time someone notices it is to late. The lake water itself is a safety concern. There have been reports...
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...the legalities of what happens if your product is defective? Once that has been established, it’s important to make sure that your business dealings are in order. The strength of the contract and what all it entails. Knowing that the legal document is important more so when things tend to go downhill. Above all is deciding which type of business entity the company will select especially if the company starts out small and looks to expand. Which entity will best serve the growth of the company such as Acme Fireworks? Some years ago I watched a movie called fight club. The movie dealt with a ton of social issues. One of the characters worked for a car company that would fly out their employers out to the areas where there were car accidents. They worked almost as an insurance adjuster that would come and appraise a vehicle once it has been in a wreck and determine, based on the damages how much they would award the car owner. However in the case here the employees would view accidents all over the country and decide if it would cost more to recall the product or pay the total fee for the said accident. If the cost was too much to do a recall then the company would take responsibility for the accident if a law suit is brought forth, however if it is cheaper to recall then the necessary actions would be taken to recall the malfunctioned part. Knowing this it is important that we label the products and its proper uses so if there is an issue then it can be said that the...
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...Individual Case Analysis Enterprise Rent – A – Car Executive Summary Enterprise Rent – A – Car is one of the largest players on the market today. This company has selected a specific target market, in which they have been outperforming all their competitors for many years. Unfortunately, other companies have noticed their success and decided to break into their market to achieve a part of the market share, hence their revenues. In addition, the company holds much weaker marketing strategy which started to set the company behind among their competitors. Their customers sometimes were not aware of their branch locations, and one out of five randomly selected people on the street were not even familiar with the company. On the other hand, the success has been shown throughout their strong culture which holds a mentality of customer, employee than profits – in that particular order. This culture states that customer is the most important in the business, and doing everything for clients is the key of this business model. Second in place would be the employee, hence they are the ones who are helping those customers. Appreciation was shown in large bonuses and higher commission percentages than other companies would offer. Last part of the chain, was the profit. It was believed by the original owner Jack Taylor, that if company will look at out for the first two (customer and employee), revenue will follow which tended to work hence company could outperform many competitors...
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...a war between the companies arguing whose computer is best. As more companies developed the birth of Macintosh arose. What made the difference was the makeup of their operating systems at the time. As time went by the difference became more descriptive and detailed. Today the fighting between computer companies never ends, but I am here to prove once and for all that the specifications, availability, and the price variation make PC superior to Mac. One important aspect that makes PC more sophisticated than Mac is the specifications. The fastest desktop PC has a six core processor running at 3.46 GHz without overclocking. Also with their new turbo boost mode that was recently developed it tops out at 3.73 GHz. Mac’s on the other hand have to use two six core processors running at 2.93 Ghz to try and keep up with speeds of desktop PC’s. Pc’s are faster at desktop but also laptop as well. The speed of PC was just proved greater than it opponent Mac which makes PC a greater choice. The availability of a computer is also important when fighting Mac. Another key component when arguing about PC verse Mac is the availability of the product. Today most people will build their own Desktop PC and sometime even laptops. People do this because of the available customization they can achieve and, also it is cheaper this way. They can customize their PC with lights, fancy chassis, how it looks, and even how it will run. Until a Mac where you have to buy everything from Apple and have them...
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...Tyler disrupts consumerism. He pees in the soup at his job in a five-star restaurant and puts single frames of photography into kid’s films while filling in as a projectionist. This is the main reason as to why he is employed at these places. He has no concern for cash or material belongings. He makes cleanser and soap from fat stolen from lypo-suction facilities and offers it to retail stores for 20 dollars each bar. “It’s beautiful, we were selling rich women their own fat asses back to them.” A remark from Jack as he speaks of his job (Fight Club, 1999). He is charmed with Tyler, he admires him for liberating him from his past life. Jack starts losing interest in his occupation at the moment. He turns up with wounds from fighting, stops wearing a tie to work, utilizes the photocopier to print out copies of the guidelines for ‘Fight Club’, and smokes in his desk area. Him and Tyler go out and set car alarms off and turn the “Severe Tire Damage” devices in car-parks the other way round with the goal that individuals will wreck their radials when they take off. Tyler uses the men of ‘Fight Club’ to perpetrate other “Culture Jams” and...
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...Do you ever feel that the choices that you make every day will somehow affect your life in the future? Do you ever stop and think about these choices? It is important for every person to stop and think about this every now and then. In the book Oedipus Rex by Sophocles the main character Oedipus does not think about this and his bad choices led to his ill fate. He chose to walk down the middle of the road, angering King Laius and his men. He chose to not listen to Tiresias. Lastly he chose to enter the city of Thebes. Oedipus’ bad choice of walking down the middle of the road on his way to Thebes, and angering King Laius and his men led to his fate. While Oedipus is on is way to the city of Thebes he chooses to walk in the middle of the road. King Laius (who is actually Oedipus’ father) and his men need to pass, so they ask Oedipus to move over. Oedipus becomes angry and beats everyone to death. If he had chose to be responsible and walk on the side of the road he would have never become angry and kill his father. “Swinging my club in my right hand I knocked him out of his car, and he rolled to the ground. I killed him. I killed them all” (Sophocles 232). Another bad choice that untimely led to Oedipus’ fate was when he chose not to listen to Tiresias. Tiresias tells Oedipus that it is him who murdered King Laius, but Oedipus refuses to believe anything he says. “You sightless, witless, senseless, mad old man!” (Sophocles 216). Tiresias tells him that he cannot see the wretched...
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...about driving it is a main factor in the amount of accidents occurring. If drivers training started at 18 and went on for two years instead of a max of six months and we got our licenses at 20 it would increase understanding and in turn reduce accidents. On Dec. 29, 2005, four teenage boys from Chicago went out for a late-night drive and had a terrible accident. The car spun out of control and struck several objects, including a giant light pole. Two of the boys—a 16-year-old and a 17-year-old—were killed. The driver of the car was just 16. After this tragic accident, thousands of people began asking what could be done to prevent this from happening again. The answer is raising the driving age. That's why legislation has introduced an increase to the driving age in Illinois from 16 to 18. Realizing that this idea is controversial, parents could not stand by and watch one more young person die because he or she was not quite ready to be behind the wheel. All 50 states prohibit 16-year-olds from drinking alcohol, buying cigarettes, and purchasing handguns. Yet somehow most states are willing to put them in charge of a car, which could potentially be a deadly...
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...are aware of the dangers of driving while being intoxicated, but what about driving while intexticated? Intextication, according to California Highway Patrol, “an individual becomes disconnected with their surroundings because they are mentally occupied with their cell phone” ("New approaches to end texting while driving," 2013). By looking at the overwhelming number of distraction-related accidents, it would seem as though people would be capable of realizing that it is not worth the risk to text while they are driving. Most people would feel that it is safe to assume that texting while driving is not a good thing to do, but the interesting thing is that over 40% of Americans have admitted to doing exactly that ("Stop the Texts, Stop the Wrecks," n.d.). One great way to view this would be to place yourself in the shoes of a person who just found...
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...Police Department Roles and Functions Ashlee Hoagland CJS/241 March 16, 2015 Norman Healy Police Department Roles and Functions The Police Department must serve many roles and purposes so they also must take care of any issues that arise, dealing with the law and with the safety of the public. This is why the departments have different level of officers designated to carry out certain functions. These roles vary by jurisdiction where there are state, local, and federal jurisdictions. Police Functions and Roles The principal roles and functions of police organizations are the prevention of crime and protection of life, to uphold and enforce the law, to combat public fear of crime, to promote community safety, to control traffic, to encourage respect for the law, to protect the civil rights and liberties of individuals. The police are to protect and serve the community in which they work in. The basic mission of law enforcement is to maintain public safety by reducing the occurrence of crimes in society. To make this happen the Police must play a certain role in society. They are to enforce the laws, help maintain the peace. By providing their service they help prevent crime and by arresting offenders they enforce the laws. (Schmallenger, 2011.) The law determines the functions and roles of the police. The law dictates how they will fulfill these duties. The police have guidelines and restrictions they must follow. There are many different...
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...When, If Ever is a Lie Morally Permissible? Peggy Scott Phil 6 Symbolic Logic Summer Session B August 21, 2001 Chapters directed to: 1,2 and 3; Pg. 39-42 Conflicts of Duty, 4,7,11 Conclusion, Augustine, Aquinas & Kant Lying to protect the anonymity of Alcoholics Anonymous members and their families helps them join the group, recover and chart a new course for their lives. The few occasional lies necessary to keep their affiliation with the group private are morally acceptable, because society is safer if these people are in AA than if they are not in AA. Alcoholics have very little chance of staying sober without AA, and they often do terrible things to anyone in their path when they are drunk. Anonymity encourages participation in AA for both new and continuing members, and fewer would join and stay sober if they had to bear the burden of public knowledge of their condition. As a matter of public policy, our communities are generally strong supporters of AA, providing meeting rooms, considerable goodwill and privacy for over fifty years now. AA and the public both benefit by every alcoholic who quits drinking, because a sober drunk is a safer drunk. When we look to the individual level, what's in the best interest of the public and what’s best for the sober alcoholic are often diametrically opposed. The legal, social and economic repercussions for having identified oneself as an alcoholic could be devastating to a sober alcoholic person if this information...
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