...C A S E S T U D Y A high-tech reception system will make life easier for Quality Care's staff, but what about its customers^ The Quality Improvement Customers Didn't Want by Dawn Iacobucci Jack Zadow, the consultant, was persuasive. Wrapping up the hourlong presentation, he still seemed as energized as be bad in tbe first five minutes. "Your biggest competitor, HealtbCare One, has already begun using a computerized reception system in 14 of its 22 facilities," he said, pointing to the overhead projection illuminating the darkened conference room. The image was a regional map with red stars on every HealthCare One facility and yellow circles around tbe ones using tbe new system. "Wben their members come in the door, they go right to a computer and slide their identification eard through. Then the computer leads them through a set of questions about tbeir current medical condition, tbe reason for tbe visit, and so on. Everything is done electronically: The computer pulls the member's record, processes the new information, and then routes the member to tbe appropriate staff person for consultation." He slipped tbe next image over tbe map. It showed Quality Care's own facilities in dull brown. "HealtbCare One will have all its facilities up and running on the Dawn Iacobucci is an associate professor of marketing at the f.L. Kellogg Graduate School of Management at Northwestern University in Evanston. Illinois. 20 new system by June. Tbe number two player, MediCenters...
Words: 3931 - Pages: 16
...Are humans too dependent on machines/computers Too Dependent. We have become too dependent on computers for answers, personal interactions, and we spend way too much time on them. Our Children are the product of our Technology.Thirty years ago, 90% of the kids were outside getting oxygen and playing sports. In addition, they were building forts and enjoying life. In this day an age, more than 75% of our children are playing video games and staying indoors. Now, our dilemma is that we are having a weight issue with our children. Child obesity is a growing concern with our nation. If we used the computers for learning and as a tool this issue wouldn't be as big. The sad truth is that people use this great tool for an easy way to get out of face to face interactions with other people. In 10-20 years it is said that there will be a computer smarter than the whole human race alive today. That is a scary future that we don't have to look very far to. Against No. Computers are tools essential for today's lifestyle. The invention of the computer has been effective and efficient. Computers offer a variety of resources from social networking, marketing websites, educational websites, software, databases, and so much more. With these resources, construction and creativity have increased, and you can connect with anyone around the world. Computers are also a fast and easy way for research, obviously faster than going to a library. We do not rely on computers too much; we merely...
Words: 935 - Pages: 4
...correct information about the client’s medicines. Find out what medications they are taking, compare them to new medications that they are prescribed and make sure the client knows what to take. By having a more up to date electronic medical record and charting system we can improve the client care within the home. Often the information that is needed, is back in the office or another nurse is caring for the client than normally would. In this paper, it is of importance that we resolve this problem. By having a more efficient electronic record, we can better care for our client’s when we are in the home. This will be helpful for our own clients and when helping out other nursing staff. CQI Research Paper Overview Improving quality healthcare services requires strengthening various elements of the services we provide for our clients. One of these is how we store and receive information about our clients (AlNotee, 2003). By using health informatics, we can do just that. Health informatics gives us the knowledge and the skills that we need to collect, manage and share information in the healthcare system as well as promote our clients health (AlNotee, 2003). We can use the continuous quality improvement (CQI) model to help us get what we need to improve client care. Introduction In the CQI process, we need to plan, do, study and act on whatever it is we are trying to improve (Statit, 2007). In this case, we are trying to improve our charting system. We need to involve...
Words: 2754 - Pages: 12
...Why is the Internet so addicting? Two reasons: information and freedom. People go online to get information (music, news, stock prices, etc). Logging onto the Internet is like a kid going to a toy store; there is so much to do and explore that once you get in, you never want to leave. People also go online because the Internet offers freedom to do whatever they want, to say whatever they want and to be whoever they want. This could have a negative effect since people will act in certain ways and say certain things that they otherwise wouldn't do in real life. Furthermore, because the Internet offers so much freedom, you can find your ideal self much easier, but it's not the same as your social self. The difference is due to you talking to a computer screen and you talking to a real person. Thus, the experiences we encounter on the Internet are not the same as the ones we encounter in real life. Even though our overt use of the Internet can cause a conflict between your virtual self and your social self, many still excessively rely on the Internet for their activities. As a result of information and freedom, the Internet has become an unbreakable addiction for individuals and society. Computers are as common as televisions in households; in addition, laptops and Internet-ready cell phones enable the Internet to travel with us. "By 2000 it was estimated that the number of adults using the Internet exceeded 100 million in the United States alone" (The Columbia Encyclopedia, Sixth...
Words: 2433 - Pages: 10
...Why technology is so god. Why technology is so bad I'm gonna give you a couple of points and I want you to decide for yourself, If we are going in good way keeping technology in our life. So I wanna talk about the opposition to technology as distraction. Technology you can live With it, You can't live with out it And technology in health care So the opposition to technology , are you guys ever heard of gandy, he is a very important political figure in India. Well one of the main things he was against was industrialization. One of the main points was when the British came and took over india they built many factories. And their factories are taking away jobs from people, and gandy relized that when people were living in areas where factories was were less happy than areas where they were doing jobs that were fulfilled in the old way, so technology in that aspect is bad because as human we want to do something that shows we worth something throw what we do, so in America computers are taking over just as factories do too, so for example I called bright house few days ago. I was on the phone with them for about ten minutes, and I was just trying to get in touch with a person, Just trying to speak with somebody because it was just recording. Soooo computers are taking over our lives today. In this way not technology is taking over our jobs and our ability to do work , but its been a big *distraction to us , when I was doing my speech, I got distracted multiple times,...
Words: 692 - Pages: 3
...its 22 facilities,” he said, pointing to the overhead projection illuminating the darkened conference room. The image was a regional map with red stars on every Health-Care One facility and yellow circles around the ones using the new system. “When their members come in the door, they go right to a computer and slide their identification card through. Then the computer leads them through a set of questions about their current medical condition, the reason for the visit, and so on. Everything is done electronically: The computer pulls the member’s record, processes the new information, and then routes the member to the appropriate staff person for consultation.” He slipped the next image over the map. It showed Quality Care’s own facilities in dull brown. “HealthCare One will have all its facilities up and running on the new system by June. The number two player, MediCenters, is planning to install a similar system by January 1997. I think you should consider it seriously—it’s really the wave of the future.” The last overhead. A model of a “new and improved” Quality Care reception area. No more crowded waiting room. Patients talking with nurses in the privacy of small, partitioned cubicles. Other patients checking in, paying bills, even having their blood pressure taken at attractive computer stations. “I think this one speaks for itself.” Jack let the image sink in for a moment. “But I’ll comment...
Words: 10012 - Pages: 41
...YourFirstName YourLastName Instructor's Name Course Title 30 November 2013 Digital Life The Impact of Digital Life to Human Social and Cognitive Processes People in the current society are more connected to each other than any other time in human history, thanks to digital technology. But people are equally more distant from each other and lonely in their detached lives. The result is a strain on personal and social relations as well as thinking. To some people, digital media is their life and it directs every aspects of their living. While digital technology was intended to bring people closer, it has only served to push them further apart. And as it was intended to enhance knowledge, it has highly diminished the quality and nature of our thinking. In reality, it is constricting rather than expanding the horizon for human nature in social and cognitive processing. Digital media has changed how people think about themselves, relationships, and the sense of being human. Virtual interactions may make people feel good and secure but it leaves them diminished in a human sense. According to Turkle (11), it has eroded the ability of people to live comfortably offline. People feel out of place during face-to face interactions and there is a great sense of loss when one loses their phones or computer. Relationships between parents, friends, siblings and the community have significantly changed. People deal with members of their immediate family in the same way they...
Words: 1492 - Pages: 6
...e-shock 2020 How the Digital Technology Revolution Is Changing Business and All Our Lives M. De Kare-Silver ISBN: 9780230343368 DOI: 10.1057/9780230343368 Palgrave Macmillan Please respect intellectual property rights This material is copyright and its use is restricted by our standard site license terms and conditions (see palgraveconnect.com/pc/info/terms_conditions.html). If you plan to copy, distribute or share in any format, including, for the avoidance of doubt, posting on websites, you need the express prior permission of Palgrave Macmillan. To request permission please contact rights@palgrave.com. Copyright material from www.palgraveconnect.com - licensed to University of Westminster - PalgraveConnect - 2012-05-09 e-shock 2020 10.1057/9780230343368 - e-shock 2020, Michael De Kare-Silver 10.1057/9780230343368 - e-shock 2020, Michael De Kare-Silver Copyright material from www.palgraveconnect.com - licensed to University of Westminster - PalgraveConnect - 2012-05-09 How the Digital Technology Revolution Is Changing Business and All Our Lives Michael de Kare-Silver Best-selling author, digital technology/e-commerce advisor and team-builder 10.1057/9780230343368 - e-shock 2020, Michael De Kare-Silver Copyright material from www.palgraveconnect.com - licensed to University of Westminster - PalgraveConnect - 2012-05-09 e-shock 2020 © Michael de Kare-Silver 2011 No portion of this publication may be reproduced, copied...
Words: 3478 - Pages: 14
...Emerging Technology Human Androids Semantha Sebastian Theresa Keefer Hazel Marie Roxas Juan Martinez Amilcar Vasquez Shasta Taguran DeVry University LAS432 Professor: David Scoma April 13, 2014 ABSTRACT (200-word summary of the entire paper) This research discusses the emerging technology of the human android. Different types of robots are discussed and, how these devices come together with computer technology. It begins with a description of this innovative modern day science and discusses its applications. To this end, it explores how robots and androids assist in both domestic and workplace activities. Next, our paper goes into detail on the historical development of human androids which goes back into the into the Renaissance time period. In addition, current development is briefly mentioned which includes economic support from the U.S President, further research, and considering an ongoing project. The collection of models are also noted followed by innovation changes that have been implemented up to this date. Last of all, the legal issues and concerns are described under different cases while government manufacturing has become significant. Next we will delve into the environmental implications androids and robots have on our society such as ensuring a safe society with the additions of these man-made creations and the possible threats they bring. This leads us into the moral and ethical implications...
Words: 15352 - Pages: 62
... Abstract— Scientists have done a tremendous amount of research on the subject of eHealth related to our ageing society. The main causes behind the slow adoption from ageing society to new technologies, such as smart phones and e-commerce, have been researched. There is not a main common cause amongst scientists for this slow adaptation. What are the possible main causes behind the slow adaptation for the elderly to new technology? The aim of this research was to analyse and come to the most common cause indicated by several researchers as to why the ageing society is slow to adapt to new technologies. The results were quite surprising and differed from our original argument. It was assumed that the ageing society was slow to use technology because they were complacent. A literature review of a number of mainly scientific articles on the topic of the ageing society and their slow adaptation to eHealth has been done, from this we were able to conclude that ergonomics and interface problems were the most common causes. It is important to figure out the causes of the slow adaptation to find possible market opportunities and to adjust the upcoming technologies for the ageing society. Keywords— eHealth, ageing, adaptation, elderly people, ergonomics Introduction Presently Information Technology is becoming a more dominant part of our daily routines; nearly all of what is undertaken in daily life is related to an ICT application. With regards to healthcare and...
Words: 3390 - Pages: 14
...a platform for every day communication. Users are beginning to use social media to fulfil many basic psychological needs in terms of making connections with others and finding a personal identity. The question is: How is social media affecting the way we communicate? How have critics and academics in our culture responded to the upsurge in social media? As social media continues to grow, so does the amount of research on the topic. A study on communication in social networks was conducted in 2013 by Megan Sponcil and Priscilla Gitimu in which 96 Midwestern university students answered a questionnaire inquiring about their social media usage. Questions in the “survey included the following areas: demographics, extent of usage of social media, effect on communication, and attitudes of self” (Journal of Technology 13). Studies show that those who use social media communicate with family and friends more often than those who do not (Journal of Technology 13). Social networking sites provide a channel for easy communication with all networks of friends within one medium. The authors make an unstated claim that although the communication may not be meaningful, social media allows users to stay connected to those they care about. Users of these sites have also been discovered to have a stronger sense of self concept with a .651 Pearson correlation between media use and sense of self concept (Journal of Technology 13). This implies these profiles on social media can help individuals...
Words: 1510 - Pages: 7
...from which I used data, ideas, or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course Last summer I was finally fed up with my 13 year old son wasting his whole summer vacation inside on the computer or Xbox, I told him to get his behind outside and play baseball, basketball or ride his bike! His response was, “who am I going to play with Dad? There is no one outside. All my friends are online, playing World of Warcraft.” I was astounded, mouth hanging wide open in disbelief, when I opened the door and it was like a ghost town, there were no children anywhere and I know there are a lot of kids in our neighborhood, I would see them walking to school or the bus stop every morning during school. Where were all the kids? They were inside on their computers, phones, iPad, or gaming consoles being antisocial and lazy or watching television. My only response was oh my God the biggest problem I had growing up was, do I want to play with the kids to the right or the kids to the left? Do we want to play basketball, baseball, go swimming or ride our bikes around the neighborhood? And for God sake be home before the streetlights come on, because I DO NOT want to be grounded to my yard tomorrow. With all the advancements in Technology along come the changes in our society. Technology is causing children to be socially awkward individuals. Teenagers can’t hold a civil conversation with one another; they stand...
Words: 1886 - Pages: 8
...to interact through email, instant messaging and other integrated communication channels within the site. The popularity and growth of social networking sites over the past five years has been colossal, as many people from all over the world join up to this social phenomenon for various reasons. In fact, social networking sites do cause more harm than good. Identity theft is a huge problem in today’s society and has come about as a result of the rapid expansion and availability of internet technology and the increase in personal data found on social networking sites. Such sites encourage you to edit your profile by adding your interests, full name, address, contact details, relationship status and other personal details. This information disclosure causes a huge problem as the information made it easy for the identity thieves to verify themselves as being you. Another negative impact that social networks have on our relationships is the fact that they might weaken our strong ties with acquaintances and also bring about physical social isolation. The term “social networking” misleads people into believing that they are being social. Traditionally, we would regularly call each other and have more...
Words: 1425 - Pages: 6
...Artificial Intelligence and The Future of Humanity Artificial intelligence is the human-like intelligence demonstrated by machines and man made software. The artificial intelligence field is interdisciplinary meaning that it combines two or more academic disciplines or fields of study, in which a number and professions mesh together, including computer science, psychology, linguistics, philosophy and neuroscience, as well as other specialized fields such as artificial psychology. Major artificial intelligence researchers and textbooks define this field as the study and design of intelligent agents, where as an intelligence agent is a system that checks out its environment and takes the necessary actions that maximizes the chances of success(Artificial Intelligence, A.G. Cohn, R. Dechter). Now, this person John McCarthy, who coined the term in 1955, defined it as the science and engineering of making intelligent machines. Artificial intelligence research is very highly technical and specialized, and is deeply divided into sub fields that usually often fail to communicate with each other. Some of the division is due to social and cultural factors meaning that it will or will not function because of our multicultural race. Some sub fields have grown up around particular institutions and the work of individual researchers. Artificial intelligence research is also divided by several technical issues. Some sub fields focus on the solution of specific problems. Others focus on one...
Words: 2664 - Pages: 11
..._____ (S) Red impairs performance on achievement tasks, because red is associated with the danger of failure in achievement contexts and evokes avoidance motivation. _____ (T) All of these findings suggest that care must be taken in how red is used in achievement contexts and illustrate how color can act as a subtle environmental cue that has important influences on behavior. _____ (U) Indeed, startling findings occurred in regard to the relationship between red and performance attainment. 2,5,3,1,4 Recently more research has focused on the relationship between color and psychological functioning. _____ (Q) Two further experiments establish the link between red and avoidance motivation as indicated by behavioral (i.e., task choice) and psychophysiological (i.e., cortical activation) measures. _____ (R) Four experiments, in fact, demonstrate that the brief perception of red prior to an important test (e.g., an IQ test) impairs performance, and this effect appears to take place outside of participants' conscious awareness. _____ (S) Red impairs performance on achievement tasks, because red is associated with the danger of failure in achievement contexts and evokes avoidance motivation. _____ (T) All of these findings suggest that care must be taken in how red is used in achievement contexts and...
Words: 8888 - Pages: 36
