...MIDTERM PROJECT IN ORGANIZATIONAL COMMUNICATION ANALYSIS ON CUSTOMER COMPLAINS Submitted to: Sir Johnny Perlas By: Stephanie Luber Christina Leong January 19, 2012 There isn’t a fast food restaurant or retail store that hasn’t come across an angry customer. It can become very stressful working with an unhappy customer. The resentment of the customer prevents us from resolving the initial problem. This is a serious issue for businesses that want healthy relationships with their customers. Although you may resent it, customer complaints are healthy for the growth and survival of the business and it's possible to handle them in a productive way. Handling complaints is never an easy or enjoyable challenge. That said, if management can promote a pro-active approach to dealing with dissatisfied customers then there is every chance such negative situations can be turned into satisfying and memorable encounters for the customer. That’s the same customer that will tell all of their friends about you if you don’t handle their complaint appropriately. A complaining customer is your most important customer, they may be complaining because service levels are deteriorating, because the product no longer performs to their expectations, or even because they have heard that one of your competitors are doing things better than you. So, what happens when a complaint is not handled well, or even worse, the customer doesn’t even bother complaining in the first place? Customers...
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...Gaga’s Interpretation of the anthem this year. Don’t get me wrong; I appreciate Gaga’s Talent in the Music Industry, and this is not an attack on her at all. So before the Internet trolls start casting their torches, please understand that this is my personal thought on this year's Super Bowl discussion and NOT of her as an Artist. I want to make it clear that I felt she sang great, and her style was very touching. I’ve heard people complain in various sites saying: “why can't artists sing the National Anthem the “traditional” way?” Personally, I don’t think that is a sensible argument-...
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...before, this is “Unpolished Gem” by Alice Pung. She is good author. This book she talk about her life that why was her family move from Chinese Cambodia to Australia, what happened in her life, what are they doing in this new country. Through Alice, I can understand something, it not easy for us to know in future. However I know that she always change in her life over time like Alice is more Australia than Chinese Cambodian. Alice improves her English in high school, she start to lose her ability to communicate with her mother. This make her mother feel like an outsider in her own home. Alice try to understand Chinese but she couldn’t. When Alice go with her mother to go to explain the bank statements to her. She couldn’t explain for her mother understand, her mother complain with her auntie “I tell her to look at the bank statements and explain them to me, but she can’t’’ (p.142). As she complain with Alice auntie that Alice don’t need to go to school and she thought “they spend their whole lives at school and instead of making them brighter, it makes them limp and lazy. (p.142)...
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...count Why Americans (or young people) be more involved in politics? Our forefathers were beaten and mistreated and fought for us to have the right to vote. We should take the time to get involved and go out exercise our right to vote. Not just Americans should go out to vote, but especially women and Blacks. Our future depends on what is going on in politics. Therefore we should be involved in America the land that we love. Our forefathers fought for us to have the right to vote. Think back to your grandfather and great grandfathers and grandmothers what they went through in order to have the right to vote. My grandmother told me that she had to take a test to be able to vote, and so did Rosa Parks. This was not fair to our people but they had to endure it. Selma to Montgomery march made history for us as a people. They were hosed down with water and dogs let loose on them. Our foreparents were proud and wanted to be treated equally and fairly. The color of someone’s skin should not dictate the way that they should be treated. The Bible teaches us to love our neighbor as ourselves. We as American people should care enough about our country to get out and exercise our right to vote. We have earned the right to vote and we should utilize our rights as American citizens. If we don’t get out and vote then when things are not going right don’t complain, because you forfeited your right to vote. When you didn’t go to the poll and, vote you was saying I don’t care what...
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...In this article William F. Buckley Jr. shows that Americans don’t complain because we have gotten used to waiting for someone else to do it for us. I think that we should get up from our seats and stand up for ourselves. We are considered a sleeping giant. As a sleeping giant we need to wake up and take control of the situations. America needed to stand up and complain if the trains to hot or if we don’t get enough change back. This will help us to better ourselves from not standing up for what is our right. We also don’t stand up because we afraid of what other people think of us. The KYW radio station’s slogan says “You give us fifteen minutes, we’ll give you the world”, and we’ll foolishly believe them. Therefore we are slowly handing over our freedom to make choices to “a powerful government whose hold upon us” gets stronger every time we pass over the opportunity to speak our mind. If we don’t stand up for each other than the government will take over all of our rights and we will never have freedoms for the rest of our lives. The bank bailouts and the buying of American companies like GMC are all examples of how “more power drains away from the individual to…far-off places”, and since we do not speak out against it, we are becoming helpless and have“less say about the shape of events that shape our future.” This is why we need to stand up cause like I said we won’t have any say in what we vote for, want, need, and other important thing that may help us for the future...
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...Dajan Thomas Don’t get me started on … School Ugly uniform, rubbish food and annoying teachers that will sum up my school, what can I say about school we start to early, long day and hours of homework to do after. Uniform What can I say about uniform, my school uniform is dull, boring and ugly! To be honest I don’t mind school uniform because if we didn’t have an uniform then you’ll run out of clothes to wear and you’ll have to wear the same thing on some days, but the uniform form could look better and be more comfortable, I have a problem that you have to wear a clip on tie now, I think the clip on ties are much more worse than the usual the tie, because they are easier to break, also easier to loose, I also don’t like that you always have to have your top button done up all time, especially in the summer when it’s all hot and you can hardly breathe , also I don’t understand what is the problem with what colour coat, hat or scarf you have to wear, it’s not like were wearing it in class so I don’t see the problem. I don’t like the fact that you have to wear a specific shoes, I understand the shoes have to match the uniform but why can’t it be any design but the colour have to match, they want us to wear ugly shoes with no brand on it. The main thing I hate about are uniform is the school bags their heavy big and ugly! Personally I have no clue why we have them and why they were made, I don’t see any harm in us having your own school bag plus we have to pay for them ourselves...
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...For us, in this world there are many things you want to complain about the whereabouts to God. their own lives, their own minds, their own life,etc.. In fact, our lives are given to us by God, he let us suffer, you just need to think: every new baby is God's hands came to this world, everything we had done are in his eyes, sometimes we do feel pain, but have you ever heard of such words? "the rainbow after the rains days.” How can we see the rainbow that even without experience of hardships. The days was tough, but the days will be sweeter than honey. Let’s do whatever and facing whatever that life give to you. Do not complain that God is unfair to you, that God is honed us, let us have a better life. Do not blame themselves for the day bitter, because you are happy than anyone, you would like to have their own ideals then drove that goal, even in the face many obstacles, as long as you have the determination, do not give up easily. When you reach your ideal, you will feel very pleased. As long as you do not give up, you will be touched by God, he might have helped you complete your ideal goal. So we do not complain when he is on our temper, you will have a great amount of growth, "Fortune" in temper, even if you can not achieve your ideal, but you will also know a lot of truth, know the truth on mean that you get a huge "wealth." Do not frown daily life, had also frown too, had also had a smile, why don’t you happy every day? Smile longer talks about, even if you...
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...Degeneres’ essay is speaking thoughtful and honest opinions. I loved how she shared her frustrations with modern living technology, and her funny bathroom run ins with the automatic toilet. She made it clear that she hates what technology has done, and how it affected the world. I guess she seems to have liked the 60’s more than now. I do agree with a few things she mentioned like the certain things they’re coming up with that we don’t need, and how cell phones are ruining people. But from what I've read in her essay she complains a lot. I don’t think that today technology is that bad as she makes it sound. Why not write about the positives and negatives on the advancements in technology? I believe technology has the good side as well. It improved tremendously and is only getting better. I've never heard anybody complain about the innovation nowadays like oh man I hate the new touchscreen ipad I prefer my old computer I used in the 50’s. She also states that modern life requires hardly any physical activity. I don’t think that applies to everyone. A lot of people don’t care about their phones and are active throughout the day. She put to much emphasis on the negativity of modern day technology. The only good thing she said about technology was the ringtone tunes sound better now than they did before. I still enjoyed what she wrote and loved reading her...
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...The world can be a tough place, and it is hard being courageous when you're in a tough situation. In the story “Fly Away Home” by Eve bunting, Andrew is a young homeless boy has a tough life in front of him, but he learns how to be courageous even in his tough life. For one Andrew is responsible. Also Andrew does things he doesn't like. Lastly Andrew doesn’t have much money but it is ok and he doesn’t complain about it. Being courageous in a tough situation isn’t easy but Andrew somehow manages to be courageous in his tough time. The first reason is that Andrew is responsible. To begin with Andrew finds work in the airport. For example Andrew returns luggage carts and offers to carry bags. To add on the list Andrew doesn’t argue with his...
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...government, isn’t it?” But on contrary only we the people of India can bring about the changes in our country. Today, every citizen of India complains about the corrupt officials and ministers of our government. Ask any child about what he wants to become when he grows up and his answer is teacher, engineer or doctor. But no one says a “Politian”. But why not become a politician? As a result of the common perception about politicians being corrupt, India does not have too many honest, efficient and intelligent students who have contributed in other fields had contributed to the field of politics also, today India would have been a far more developed than it is today. We say that we don’t have proper facilities in India, but we must not forget that half of the population of India doesn’t pay taxes and it is commonly felt that quite a large percentage of the taxes that are collected go into the pockets of corrupt bureaucrats and ministers. Then we complain about the lack of cleanliness in our country. We say that our government is doing nothing to keep our country clean and green! Let me remind you that it is not the government that throws empty wrappers and garbage on the streets; it is we the common people. If we can’t keep our cities clean, we have no right to blame the government. We also complain about the water and power shortages in our country. Every day, during summers, newspapers are flooded with news reporting these shortages. We keep on complaining, while in our own...
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...Free will is the power of acting without the constraint of necessity or fate, the ability to act at one's own discretion. Do you believe in free will or fate? Free will, we are responsible for our actions, we must pay the price for every choice we make. Fate believes that you may not pay the price for any wrong doing and thinks everything happens for a reason. Many people live life by fate. FREE WILL Free will was compromised when people started believing that everything happens because that’s the plan god has, People started believing in fate. Many believed it to be compromised after Andreas Lubitz deliberately crashed flight 9525 on 24 March 2015, killing himself and the other 149 passengers and crew, they believed he suffered from depression. People thought he was a mass murderer and that he lost his free will because of depression. We struggle to find the causes and actions for mental illness; we wonder what make people commit the crimes they commit. We blame their childhood, their mental illness and life struggles. “The problem is that his behavior seemed deliberate and calculating; yet it is also difficult to think of him as being in full control of himself. Such questions might be for clinicians and legal experts. But the philosophical question of free will also has a role to play in how we understand such acts”(The Philosophers' Magazine online). Working at my previous call center job made me a harsh person, I believed that people lied to get their way through...
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...Warren Air Force Base in Cheyenne, Wyoming, isn’t one of the most sought after bases in the Air Force by any stretch. In fact, the people that actually do want to come here are met with a dumbfounded look and the question, “Why?” Most of the individuals that request to be stationed here are usually natives of the area and want to be close to family. Personally, I don’t mind it. I have found several new hobbies since calling Wyoming home. However, the majority of my co-workers despise the base and the area. Now let me give you a little background on my job. I am a member of the 90th Security Forces Squadron, we are the military police for the base. Our duties include, base law enforcement, Weapon Storage Area security, and gate guard duties. Now you see, here in Wyoming the winters can be somewhat harsh. The temperature regularly drops into the single digits and into the negatives with the wind-chill. We don’t regularly get weekends or holidays off, on occasion our days off may happen to be on a weekend or holiday, but it is rare. We do not consider ourselves part of the “Regular” Air Force due to the fact that all other career fields get to work indoors and always have weekends and holidays off. Now I say all of this not to complain, but to help you understand why I feel our unit may not have the best morale. The number one strategy for boosting morale begins with managers and supervisors. Managers and supervisors set the emotional tone for the workplace. In our unit, most of the...
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...Mountain View receives a monthly visit from dear Mother Nature in the form of menstruation. We bleed from our vaginas and have hormonal fluctuations. This is completely normal for teenage girls and women, but the topic of menstruation is considered taboo. According to Hygiene and Health Experts Chris W. Williams and Kersti Strandqvist, around two billion women menstruate monthly. People should know about periods and what the body does during menstruation. This is sadly not the case. From my experience with periods, no one wants to talk about it. This is possibly due to misogynistic attitudes or because periods are so intimate. Advertisements for the products that women use during their periods -- pads, tampons, menstrual cups -- avoid the word “period.” Instead, they use euphemisms like “time of the month” to downplay the reality of the female body. Women are put on a pedestal of femininity. They are stereotyped and conditioned by media to be docile. This is one reason that we don’t talk about periods. In tampon and pad commercials, the actresses are often wearing smiles on their faces and white clothing on their bodies. They are model-like to perpetuate the idea that women are not real people with real problems. This pushes the “feminine female” stereotype and dehumanizes women. Pad commercials are also infamous for using blue liquid to simulate period blood. Since girls don’t leak blue liquid, how can they connect to those commercials? This censorship is outrageous...
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...toward the door, Maria says something to Julia. Julia replies, “I’m sorry, I didn’t understand what you said.” Maria repeats her comment. Julia looks confused and says, “One more time please?” Maria repeats her comment in a louder voice. Looking a bit flustered, Julia says, “Okay, well, maybe we can talk about that next time.” Julia reaches for the door and says, “Let me get that for you.” Maria, at the same moment, angrily pushes the button for the automatic door and rolls away. Julia walks back to her office feeling embarrassed and that she is no good at working with disabled participants. Questions to consider: 1. What could Julia have done differently to avoid or minimize this conflict? What could Julia learn from this experience? (Hint – try using a Creative Response) 2. Write the dialogue for the next time Julia sees Maria at the clinic. Julia says “I’m sorry, I didn’t understand what you said.” What might work better? Julia looks confused and says, “One more time please?” 1 Case Studies for Conflict Resolution: A key element in civil rights training Wisconsin WIC Julia says Looking a bit flustered, Julia says, “Okay, well, maybe we can talk about that next time.” What might work better? Julia reaches for the door and...
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...Who is Kanye West? Apparently everyone believes he's a singer, a fashion designer, record producer and a songwriter but what nobody really know is he's actually an alien. So when we ask where Kanye is really from people answer well he was born in Atlanta, Georgia, US. or that his home town is in Chicago, Illinois, US. but he's really from some other planet outside of our galaxy. It is now proven true that he is an alien based on his strange way of acting. “Kanye” (if that's really his name) according to everyone in the world we all love fur pillows and have no complain except Kanye, he's the first to ever complain about fur pillows; “Fur pillows are hard to actually sleep on” we all know this isn't true they are very comfortable and there's...
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