Task 3:
As the two directors Stewart and John try to increase KCS’s client base, they need to understand the importance of strategic human resource management (SHRM) and also assessing and evaluating to achieve the KCS’s objectives.
Importance of SHRM: (AC 1.1)
Human resource management (HRM) becomes SHRM when the workforce is well trained so that they seek competitive advantage. Only a committed workforce may not contribute in competitive edge (Mavin, 2000). For an instance, Ann had not had a proper training before staring her shifts. Even if she is hard working and leaves a nice touch after her work, she might not be contributing in competitive advantage for KCS over other cleaning organizations.
Furthermore, HRM should take place in the early stage of a corporate planning to make it SHRM. It is not about fixing employment problem in middle of organization’s operation. It is integrated with corporate strategy so that organization can have the right people at the right place at the right time(Van Donk, 2001). For example, Ann was struggling about the appraisal system because she was not aware of it while she joined KCS.
Finally, authority and HR managers must have a channel for communication. Effectively HR managers will assess the role of a employee to achieve organizational goals. If senior management does not listen to HR managers, employees they will be hiring will not be able to help in organizational mission and vision. For instance, KCS did not plan what they will be doing with Ann for future; instead they employed Ann as their client base got increased.
Assessing the purpose of SHRM (AC 1.2)\
Firstly, as discussed earlier, only a committed workforce is not enough to achieve competitive advantage. Ann should have gone through some training process either by Ted or by a professional cleaning trainer. As, Ann’s employment was not strategized, now