...can make our own breakfast and so on. Wireless Internet and airconditioning are also a must. So we start our search for the holiday at the websites of different travel agencies. These websites are very easy to use, you can check several points in the sideline which you find important and then a couple of possible holiday options are shown. But once we thought that we found a good option, we always look on www.zoover.nl. This is a review site with information on the locations, appartments, resorts and near surroundings, all by other travelers who has been there. So, consumers’ reviews and their experience stories. From these reviews you are exposed to a lot of other information, than the formal information on the websites of the travel agencies who only wants to sell the holiday. Positive remarks are made, but also negative topics are discussed. So after reading the reviews you can make the decision yourself to choose for that particular appartment/holiday or look further for another appartment/place. For example when a appartment complex is very noisy and the Wi-Fi connection is very bad, this will only become clear after reading the reviews. Travel agencies are not going to put that on their website, because they only want to sell or maybe even not are fully aware of this particular circumstances. I’m then glad with this review, because I’m not going to...
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...1. Good Review – The good review I found was on goodreads.com for Life of Pi. The author of the review did not regurgitate the synopsis found on the back of the book nor laden the review with spoilers, but rather gave his/her opinion on the book, the narrative style, writing and structure and what was enjoyable about the book for him/her. 2. Bad Review – I found a bad review on amazon.com for The Girl on the Train. The reviewer, J.Regan, noted that the story was well written, that it keeps the reader’s attention but that the main character could be hard to like at times. There was no detail as to the writing style, nor why or how the author was able to keep reader’s attention. The reviewer also failed to explain why he/she did not like the main character at points in the book. With no further details, this review does not help someone interested in the book decide whether they may like it or not. 3. Fake Review – As I was looking for reviews on the book I’m reading for the critical review project, I Don’t Have a Thing to Wear: The Psychology of Your Closet, I found a title of a review that struck me as odd and the review itself was a bit over the top which to me comes off as fake. It was rated five stars and the review appears to be written by a girl’s boyfriend stating that “she can’t put it down” and “she just raves about it constantly” (Bouton, 2003). The one part that really puts me off about this review is that he says “and I wish I had a nickel for each time I've...
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...Online Image and Reputation: Mitigating Negative Impact of False Reviews on Service Industry Businesses Texas A&M University-Commerce Texas A&M University-Commerce Table of Contents Abstract 3 Chapter 1: Introduction 4 Chapter 2: Review of the Literature 6 Chapter 3: Methodology 11 Chapter 4: Findings 12 Chapter 5: Summary, Conclusions, and Recommendations 14 References 15 Appendix 17 Abstract Online reviews are becoming an increasingly important component in generating a business’s image and reputation. Service industry businesses, particularly those that rely on positive word-of-mouth, are exposed to the negative influence of fake reviews and false ratings. This paper explores the ways that online reviews are manipulated, highlighting the effects of the social and anonymous nature of the Internet and online review sites. Additionally, this paper examines several methods that can be employed to mitigate the long-term impact of false or manipulated reviews, including a brief review of US law, and the monitoring of review sites to ensure that identifiably false reviews are removed. Keywords: online ratings, service industry, review manipulation Online Image and Reputation: Mitigating Negative Impact of False Reviews on Service Industry Businesses Chapter 1: Introduction Background Businesses, especially service industry businesses like hotels, restaurants, and rental agencies, rely on several methods of reaching out to potential...
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