How does e-mail benefit an organization? Why might an organization want to limit how an employee uses e-mail during work hours? What is an e-mail’s path once it leaves an organization?
E-mail is a benefit to an organization because it provides instant communication between clients and employees. These communications are made easier and faster by e-mail which allows for prompt customer service and problem solving. Information can be relayed to customers, employees, and vendors in a much faster way than with the postal service or UPS. With e-mail a person can set up several different email accounts for different uses. For example, a supervisor may have one e-mail address set up for his or her management team and another for his regular employees. Today e-mail can be checked with computers, smart phones, laptops, and tablets which make it a very convenient communication tool. Using e-mail lets a company cut down on the cost of shipping and postage because the items are sent electronically.
An employer may want to limit how an employee uses e-mail during work in order to limit the chance of a lawsuit from someone outside the company. E-mails are often hacked and sent to the people it was never meant to reach and sensitive information about the company may be inadvertently compromised. Personal e-mail use during working hours also cuts down on productivity and may cause a company loss of revenue.
An email’s path once it leaves an organization is through a mail transport agent or MTA which will begin the electronic message process. Then the e-mail will go to a mail delivery agent also known as MDA which then sends the message to the recipient’s e-mail inbox. Two servers work together to deliver the message from point A to point