...Customer focus Definition | Why it is important? | Customer focus is the commitment to putting customers first and ability to deliver a consistently high quality service Customers are both internal (i.e. colleagues) and external (i.e. the community, tenants/service users or other organisations). | All employees must demonstrate a full understanding of customer needs and expectations to enable the effective delivery and development of appropriate quality services which exceed customer expectations | Level 1 | Level 2 (+ Level 1 ) | Level 3 (+ Levels 1 & 2) | Level 4 (+ Levels 1, 2 & 3) | * Identifies and clarifies individual customers needs * Takes pride in delivering high quality services and seeks to expand own skills * Resolves customer enquiries promptly at point of contact and only refers to others when genuinely appropriate * Interacts well with all customers taking into account customers diverse needs * Understands all services and accurately matches these to customers needs * Keeps customers up to date and informed * Deals with customers fairly and equitably | * Consistently makes decisions focussed on customer needs * Analyses delivery of services and provides solutions to problems * Finds different ways to satisfy customer needs * Constantly questions “how will this benefit the customer?” * Seeks customer feedback to investigate ways to improve customer experience * Goes beyond their day-to day work to assist customers...
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...Oprah, Our American Icon Tawanda Rocafort Academic and Professional Success Assignment number 08/27/2014 Oprah, Our American Icon Let me tell you why I choose Oprah Winfrey, for my project. Oprah Gail Winfrey, originally born as Orpah Gail Winfrey is a well-known, self-made billionaire. Oprah has accomplished goals that were very challenging in that error of time for women, especially women of color. There weren’t a lot of positive role models on T.V. back then. It was an inspiration to see someone who can relate to so many people, on so many different levels. Throughout her journey in life, she has worn many faces. Oprah’s life story has encouraged so many. She was the child who felt abandoned, and unloved. She was the child who was sexually molested, the teen mother, the mother who lost her child, and the child who was raised in poverty. At some points in the home, they had no electrical power or water. Oprah was also the person who weathered those storms and made something out of herself. Oprah is known as one of the world’s “100 Most Influential People of the 20th Century”. She experienced a lot of the same issues that millions have experienced in life and yet she still succeeds. She managed to stay humble throughout her accomplishments as well. Oprah gives back in the form of grants, gifts, schooling, scholarship’s, organizations, networks and more. She set the platform for popular TV Doctor’s like Dr. Phil and Dr. Oz. Here are some...
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...Oprah Winfrey is one of the most influential African American women in U.S. history. When she was young, Winfrey was separated from her parent and had to live in a poor surrounding with her grandparent. Having to live with many hardships, Oprah Winfrey was able to turn her life over and achieve many outstanding achievements. According to Adler’s theory in birth order, “only child will tend not to lose primacy and power, besides, he or she will mature at an early stage of life and may have certain issues where they are not in centre of attention.” Based on Adler’s theory in birth order, I believe that Oprah Winfrey did not lose faith after all the hardships she had been through. Consequently, this had brought great results in her future life. At a young age, many difficulties were brought upon Oprah Winfrey. At the age of six, Winfrey had to live in a poor surrounding with her grandmother: “her parents were separated from each other and she had been put to a very poor environment with her grandparents when she was six.” But when her grandmother had gotten ill, she had to move to Wisconsin to live with her mother. Thereafter, Winfrey had endured many hardships in which include having to be sexually abused by her male relatives. After Oprah Winfrey finished third grade, she moved out to live with her father and stepmother in Nashville Tennessee. Due to the fact that her father and stepmother were unable to have a child also being that Oprah was the only child, they treated her...
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...Case: Creative Jobs at W. L. Gore Professor Doyle Young Regarding the case of ‘Creative Jobs at W. L. Gore’, husband and wife Bill and Vieve Gore founded W. L. Gore & Associates; the basic principle for work at Gore is teamwork, there are no managers, there are just teams of employees assigned to work on opportunities. Once hired the employee is given a “sponsor”, the sponsor is someone who is committed to the sponsored employee success and provides the employee with learning opportunities, getting him or her involved in a particular project or helps the employee build relationships with others in the company. After getting adjusted a new employee is expected to balance autonomy in how they work with the responsibility for meeting team goals. (McGraw-Hill Companies, (2011), Fundamentals of HRM Fourth Edition, New York, NY, pages 119-120) Gore creates an environment in which each employee owns his or her own destiny and makes an individual commitment to the success of the company. It's an exciting and stimulating atmosphere because employees have the freedom to work in businesses or on projects that they are extremely passionate about. That passion pays off in business results. (All Answers Ltd., (2003-2016), Study of W. L. Gore, England and Wales, http://www.ukessays.co.uk/essays/management/study-of-wl-gore.php) Some strengthens you acquire working around teams would be that since you were hired based off your talents, skills and knowledge and not to fill a specific...
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...likely to experience. The film features a strong political figure, Al Gore (former Vice President of United States), to unleash the astonishing facts and predictions related to Global Warming, which is undoubtedly one of the biggest societal concerns today. The main purpose of the film is to educate the citizens of the world about the highly severe environmental challenge of global warming by separating the truth from the fiction and the actual connections from the misunderstandings, and to reenergize the environmental movement. It tries to convince people that it is their moral imperative to hear the environmental warnings that are scientifically sound. The film documents a revolutionary slide show by Al Gore that he estimates to have given at least 1000 times across different locations around the world. The documentary contains stark visuals of the recent natural calamities, possible future disasters and the mind-boggling graphs that force the audience to take a deep interest in the issue. It uses small animated clips to explain the phenomenon of global warming, highlight its probable impact on polar ice caps and foresee the likelihood of extinction of the living organisms there. The slide show in the film is interspersed with several anecdotes from Al Gore’s personal life which act as psychological tools aimed at helping the audience realize the importance of this much ignored environmental problem. Al Gore talks about his experience when he almost lost his son and how that...
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...Alexis Brown Mrs. Persichetti Chemistry 02 May 2011 Global Warming The Earth is warming and human activity is the primary cause. Climate disruptions put our food and water supply at risk, endanger our health, jeopardize our national security, and threaten other basic human needs. Impacts such as: record high temperatures, melting glaciers, and severe flooding and droughts, are becoming increasingly common around the world. In the movie, An Inconvenient Truth, Al Gore discusses his efforts to make the issue of global warming a recognized problem worldwide. Al Gore, former U.S. Vice President, clearly states the current issues with the planet and explains if no changes are made soon, it will lead to disaster. In the beginning of Al Gore’s presentation, he displays one of the first pictures of earth from space; the moonlight provided enough light to be able to see a crisp and distinct picture of earth’s spherical shape. Topics such as: Infrared radiation, high temperatures and Carbon Dioxide remained the key points throughout the documentary. Infrared radiation, above average temperatures, and Carbon Dioxide are all causes or effects of global warming. Not only is infrared radiation harmful to the earth, but it can be beneficial as well. The same infrared radiation that destroys the beautiful ice caps in the artic is also responsible for keeping the earth's temperature relatively constant over time. The amount of Carbon Dioxide (CO2) intake has literally topped the charts....
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...An Inconvenient Truth An Inconvenient Truth is a focuses on Al Gore’s concerns and travel of global warming. According to him he has put many efforts into getting the message across for years and for years its been ignored. His biggest concern now is how far we’re going to let it go and it might be too late then. It is a PowerPoint presentation with many visuals and clips that Al Gore has traveled worldwide with. He starts off the document with some humor and includes personal events of his life. He discusses the climate change and the changes that truly have been going on, many that we can see with our own eyes. He uses studies and statistics to argue his debate. There are three main points he makes and they include the CO2 that is affecting climate change, animal extinction and rising sea levels. Al Gore shows data that show our CO2 levels are the highest they have been in the past 650,000 years. It is causing our atmosphere to thicken and keep more sunrays locked in than necessary. This causes the Earth to heat up changing its climate. This is most evident during our hurricane season. Hurricanes over the years have become larger and more dangerous over the years. There has even been more hurricanes in a season. Hurricanes gain power over the ocean and with heat, since the Earth is warming up so is the water therefore they’ve become more destructive. With the waters heating up and climates rising the glaciers are melting. So far its helped maintain the water however...
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...liability and responsibility for all damages incurred in connection with the show, and waives all rights to claim damages or to institute proceedings against CDS, its affiliates, other related entities or persons acting on their behalf or in collaboration with them. CDS reserves the right to refuse access for reasonable motives and to request photo ID. The following show contains flashing lights which may cause difficulties for people with photosensitive epilepsy. This ticket is subject to the Purchase Agreement available at www.cirquedusoleil.com/purchaseagreement. No exchange or refunds. FOLD HERE - DO NOT DETACH FOLD HERE - DO NOT DETACH SUNDAY, FEBRUARY 10, 2013 Showtime: 7:30 PM Doors open at: 6:45 PM ROYAL ALBERT HALL Kensington Gore LONDON DOOR SECTION ROW SEAT 4 CIRCLE Q 3_ 20 E-TICKET 1 / 4 CIRQUE CLUB EXCLUSIVE! Membership includes access to the best seats, insider stories and much more. It’s free! Exclusively online at www.cirquedusoleil.com/club LONDON, SUNDAY, FEBRUARY 10, 2013 7:30 PM DOOR SECTION ROW SEAT TICKET PRICE BOOKING FEE: ADULT £ 60.00 £ 3.25 99000016024574355391 (VAT INCLUDED IF APPLICABLE) ORDER NUMBER: E-TICKET: 002-0577 7172 99000016024574355391 E-TICKET 1 / 4 ADULTADMIT ONE 4 CIRCLE Q 3_ 20 © 2011 Cirque du Soleil Inc. All rights reserved. © 2011 Outbox Technology CRB Inc. All rights reserved. 99000016024574355391 Ama ORDER NUMBER : 002-0577 7172 ADULT 99000016024574355390 *Latecomers can...
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...INTEREST GROUPS AND THE INFLUENCE THEY HAVE ON AMERICAN POLITICS Interest Groups (IGs) over the years have had more influence on American Politics than the average American citizen who votes in an election. These groups Lobby to get funding for what they believe is true; whether it’s one program or several programs they put together a solid organization to make sure they get their point across when election time comes around. These groups influence State and Government policy collectively on all levels. It can be the average citizen who goes around asking for you to sign petitions, it can be your own State Politician or Government Official who’s trying to birth a new program into existence. Interest Groups have very strong beliefs about what they are advocating. These groups at times feel so strong in their beliefs that sometimes they start protesting and even sometimes start riots. These groups come into fruition when people get together and start pulling their resources together. An individual can be highly educated, wealthy, or have a little socio-economic background to help further along their cause. Support and money goes along way when you have it to give and make things happen. Lobbying is a really big issue to these groups, because that’s how they are able to maneuver through the “red tape “ of Politics in any social realm. The lobbying starts when IGs are fighting to protect their respective turfs; meaning each Group is trying to get some kind of program...
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...global warming and on the fact that we should act forcefully to change the destructive influence humanity is having on the Earth's environment. The documentary is directed by Davis Guggenheim, an American director and producer, and features former United States Vice President Al Gore. Gore is also an author, businessperson, and environmental activist. He has been involved with environmental issues since 1976, when he was a freshman congressman. This documentary is set to educate, warn and raise international public awareness among viewers about global warming. It also states different solutions to fix this problem. Gore succeeds in doing so by presenting a comprehensive slide show containing real scientific statistics. He appeals to every individual by showing before and after images of our natural habitat, discussing a good number of graphs and diagrams. Quotes from Mark Twain, Upton Sinclair, and Winston Churchill underscore Gore's message of taking action, particularly when Gore quotes Churchill who said: "The era of procrastination of half- measures, of soothing and baffling expedients, of delays, is coming to its close. In its place we are entering a period of consequences." A good example Gore gives to induce fear in the viewers is the possibility of the collapse of a major ice sheet in Greenland, which could raise global sea levels by 6m, flooding coastal areas . He is a likeable, confident, humorous speaker. Being a politician, persuasion is something he's practiced....
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...Apple Corporation is governed by a Board of Directors, a CEO and a standard Executive Board. Their Board of Directors includes such names as former Vice-President Al Gore, Chairman of the Walt Disney Company, Robert Iger, and Andrea Jung, Chairman of the Avon Corporation. Tim Cook took over CEO duties following the passing of Apple founder, Steve Jobs, last year. I studied both their Business Conduct documents and articles on employee satisfaction for this assignment (Apple, 2012). What immediately struck me were their basic principles of how they conduct their business. They are very focused on creating high-quality products and services and have four basic standards: * Honesty – demonstrate honesty and high ethical standards in all business dealings. * Respect – treat customers, suppliers, employees, and others with respect and courtesy. * Confidentiality – protect the confidentiality of Apple’s information and the information of our customers, suppliers and employees. * Compliance – ensure that business decisions comply with all applicable laws and regulations. (Apple, 2012). Second was the “Retaliation is Not Tolerated” policy, which states “Apple will not retaliate, and will not tolerate retaliation, against any individual for filing a good-faith complaint with management, HR, Legal, Internal Audit, Finance, or the Business Conduct Helpline, or for participating in the investigation of any such complaint” (Apple, 2012). Third, their Customer...
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...to information in all forms (text, graphics, audio, video) via a telephone or wireless connection. The term was first used in 1985 by the 45th US Vice President (1993-2001) Al Gore (born 1948) in an American context where every citizen is aimed to be so connected. The global information and communications network that includes the Internet and other networks and switching systems such as telephone networks, cable television networks, and satellite communication networks. | The American Heritage® Dictionary of the English Language, Fourth Edition copyright ©2000 by Houghton Mifflin Company. Updated in 2009. Published by Houghton Mifflin Company. All rights reserved An extensive electronic network (such as the internet) used for the rapid transfer of sound and video and graphics in digital form Definitions There are a number of definitions of this term. Wired Style: Principles of English Usage in the Digital Age defines the term as "the whole digital enchilada - interactive, cable, broadband, 500-channel [...] then-Senator Al Gore Jr. introduced it at a 1978 meeting of computer industry folk, in homage to his father, Senator Albert Gore Sr." (71). The McGraw-Hill Computer Desktop Encyclopedia defines the term as "a proposed high-speed communications system that was touted by the Clinton/Gore administration to enhance education in America in the 21st Century. Its purpose was to help all citizens regardless of their income level. The Internet was originally cited as...
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...AN INCONVENIENT TRUTH I. Introduction An Inconvenient Truth presents ex vice- president Al Gore and his passion to help save our planet. This documentary attempts to impact citizens through factual evidence about the reality of global warming and that it is caused by the actions of the people. Whether or not we agree with Mr. Gores theories obviously some kind of action must be taken. It is important that we as a people understand our position, so that we can shift the crisis effecting our world. Based upon the main ideas and a “ call to action” plan, Al Gore demonstrates a documentary that was personally informative and life altering. Gore distinguishes between fact and fiction. The accurate warnings and scientific analysis should not be disregarded. Gore focuses on the main issues that affects us as a whole by concentrating on the facts and setting politics aside.. Gore’s explanation of many factors that cause global warming were shocking. The various causes ranged from climate to fuels. Seasonal changes are effecting our gulf and jet streams. According to Al Gore, “the ten hottest years occurred within the last fourteen years,“ as a result we are faced with a climate shift. This shift creates hurricanes, typhoons, droughts and tornadoes to occur in unusual locations. Carbon dioxide and fossil fuel are at high levels. The more carbon dioxide released the warmer temperatures become. The disappearing canals, trees, and animals are key indicators of global warming. The melting...
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...increasing up and down movements), the atmospheric levels are on a constant increase. These patterns are cyclical in nature because in the spring, when the northern hemisphere is facing the sun (the northern hemisphere being where the largest amount of vegetation is located), the plant life absorbs the majority of the CO2 levels, reducing the levels of CO2 in the air. In the fall, when the northern hemisphere is facing away from the sun, the CO2 is released into the air, increasing the CO2 levels in the atmosphere. Evidence of an increasing atmospheric temperature is everywhere; Mount Kilimanjaro has virtually no snow covering its peaks and the polar ice caps are reducing in size at, as researchers would put it, at “extraordinary rates”. As Gore showed in his presentation, over the past 1000 years, the levels of CO2 in the atmosphere are directly correlated with the atmospheric temperatures. In Antarctica, the same has been shown in research going back as far as...
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...Discuss a few important characteristics of successful entrepreneurs. Our world is flooded with a multitude of successful entrepreneurs in the various social, business and techno spheres. It is only owing to their unique characteristics that 90% of the world’s jobs are created today. To begin with, entrepreneurs are very easily recognisable, even before they become one, due to their unorthodox and radical thinking. They have an ability and a sharp eye to spot the gaps/challenges/ pain points in the market place for products, services, technology and converting them effectively into opportunities. There are several things that contribute to their driving force /spark behind taking their ideas to execution of starting and running successful enterprises. These are, -- having a clear and large vision, having a leap of faith and a self belief in what they want to achieve, an aggressive ambition, unbounded energy, an obvious inner drive, a passion and a fire in the belly without which it would be absolutely impossible for them to overcome all the small and large ambiguous hurdles they need to cross. Once an enterprise is born, the entrepreneurs strive relentlessly for its successful journey by commercialising and scaling it up. Taking the example of possibly the world’s best known social entrepreneur, Mohammed Yunus, whose hunger to help transform the lives of the bottom rung of the society led him to innovate a completely new banking industry, ‘microfinance’, Grameen Bank....
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