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Woolworths

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9 August 2012,Woolworths today launched Australia’s first drive-thru supermarket allowing customers to collect their shopping without having to get out of their car. The first ‘click & collect drive-thru’ service will be at Woolworths Warringah Mall in Sydney and is free to use. From today, Woolworths customers can access the ‘click & collect drive-thru’ service when they shop at Woolworths Online (www.woolworthsonline.com.au) via their smartphone, tablet or PC. Once an order is complete, customers select the drive-thru option, choose a collection time between 10am and 7pm everyday and collect their groceries by presenting identification at the Woolworths drive-thru bay where an attendant will pack their shopping into the boot of their car. Since the launch of our highly successful ‘click & collect’ service, Woolworths received a large amount of customer feedback, especially from mums and dads, asking when woolwoths is going to offer a drive-thru service

“Woolworths ‘click & collect drive-thru’ will appeal to a broad range of customers; mums and dads who don’t want to unload the kids from the car when picking up their shopping and our time-poor customers who don’t want to spend time finding parking, going in-store or waiting for home delivery.

“This is another way Woolworths Online is using innovation and technology to improve ocustomer’s shopping experience. Woolworths is offering customers practical and simple solutions that will allow them to shop more efficiently.

“Woolworths Online customers can also be confident that they will get the best quality fresh food every time. At the ‘click & collect drive-thru’, a personal shopper picks and packs their order from the same shelves and aisles that customers browse every day.
“Our customers love to embrace new technologies and services that help make their life a little bit easier. Woolworths Online continues to go from strength to strength with mobile shopping and click & collect and we’re confident the drive-thru service will be just as popular,” said Mr Sturrock. This move continues Woolworths’ extensive track record in developing innovative solutions for customers. We are constantly looking at new innovation and technology to help our customers shop how they want and when they want.

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