1. Run the asthma attack incident through the needs analysis process. What is the performance problem and is it important? Who are the stakeholders? What information would you collect by doing an organizational, task, and person analysis? What are some of the outcomes that would result from the needs analysis process?

The concern in this situation is important. The performance problem is that none of the employees at Tim Hortons reacted to an important situation. Stakeholders involved are not only the store but the chain as a whole. Some of the outcomes that would result from the needs analysis would be the solutions to performance gaps, where training is needed, the type of training, and who needs to be trained.

2. If Tim Hortons was to conduct a needs analysis following the asthma attack, what methods and sources should they use? Explain the advantages and disadvantages of each method and source.

Observation
Advantages – The biggest advantage to using this method would be that it minimizes interruption of routine and workflow. This would be beneficial to this company because of the fast pace environment of this particular establishment.

Disadvantages – Being observed in the workplace for a specific purpose have leave employees feeling uneasy while they are working. It could make some feel uncomfortable and as if they are being targeted alone and not as group.

The advantages of this method could be a good starting point to figure out what type of training in this workplace is needed.

Questionnaires
Advantages – Tim Hortons employee a lot of staff per store. By conducting a mandatory questionnaire, it would provide management with quick data regarding the situation. This is also a very inexpensive solution that can be summarized in a timely manner. It will also allow employees to provide feedback in an anonymous manner.
Disadvantages
If it is