Premium Essay

Writing Assignment 4 Procedural Message

In:

Submitted By badara10
Words 1107
Pages 5
ENGL510 Foundations of Professional Communication
Writing Assignment 3 -- Bad News Message

Instructions
In this assignment you will complete a collaborative project designed to solve the problem of delivering bad news. Communicating bad news is one example of a complex workplace problem. Incorporate strategies for analyzing group dynamics, resolving conflict, and communicating in a multicultural environment to complete the project. Each group has a dedicated discussion area to work on the assignment which begins with an individual effort.

Situation: Giving Bad News to a Customer

-------------------------------------------------
You are the sales manager at Easy to Be Green. One of the company’s services is to design and install energy-efficient heating, cooling, and insulation systems in both new and existing buildings. Because these systems are custom-designed and involve a variety of sub-contractors, no changes can be made to the design after a date specified in the contract.
-------------------------------------------------

-------------------------------------------------
This morning one of your sales people, Chris, comes to you with a problem. The construction manager at Greenfield Community College, a new client with a huge campus and many ongoing construction and renovation projects, has written to Chris requesting a change in the location of a venting apparatus to accommodate a change in the campus’s overall design plan. The request was made two weeks after the date specified in the contract and a month before the planned beginning of the installation.
-------------------------------------------------

------------------------------------------------- Chris contacted EBG’s design engineer who said that the change could be made even though it was past the deadline, though making the change at this point would add about $5000

Similar Documents

Premium Essay

Engl510-- Foundations of Professional Communication Writing Assignment 4 Procedural Message

...You have just been promoted from staff assistant in the Human Resources Office at Easy to Be Green to the new position of director of training, and your first project is to oversee the new reading, writing, and math courses. Recently, though, several department heads have complained that many employees do not know how to prepare and deliver presentations. You have begun to put together a short course on this, but the course will not be offered for a couple of months and only a small percentage of employees will be able to take it the first time anyway. You decide that, in the meantime, you will create an instructions document that can be sent to all employees immediately. For some employees, who just need a refresher, this document will probably be enough. For others, it will be an interim solution until they are able to take the course. Assignment 1. Drawing on ideas from the discussions and practice assignments as well as your own experiences in preparing and delivering presentations, compose a set of instructions on how to prepare and deliver an oral presentation to a live audience, that is, not for a presentation to be recorded for download. Follow these guidelines in writing your instructions. • Write the instructions in your own words, though of course you should draw on ideas and information that you have read and discussed for this course. If you do consult any sources apart from those used in the course, include citations throughout the document, placing...

Words: 550 - Pages: 3

Free Essay

Professional Communication

...Click the link above to submit your assignment. Students, please view the "Submit a Clickable Rubric Assignment" in the Student Center.  Instructors, training on how to grade is within the Instructor Center. Assignment 1.1: Procedural Message - Draft Version Write a procedural email to employees reminding them of key components of a company policy on acceptable use of email and text messaging. The policy should address security issues, privacy issues, and company monitoring of messages. Consider policies on appropriate message content, the consequences for using company equipment to send harassing messages, and a policy on the use of company system for sending personal email messages. The message should take the “form” of an email; however, you will submit your assignment to the online course shell. For the procedural message, you must: Follow proper format. * Use a descriptive title or heading * Use bullets as needed to emphasize key points * Include appropriate greeting and salutation Have the following content: 1. Introduce the main idea of the message in a concise, informative manner. 2. Itemize and explain three (3) to five (5) key points with details. 3. Provide information about where and to whom questions should be directed. 4. Use effective language and English usage. * Begin statements with action verbs * Use correct grammar, punctuation, mechanics * Avoid spelling errors Your assignment must: * Be typed, single spaced...

Words: 377 - Pages: 2

Premium Essay

Routine Message

...ENGL510 – Foundations of Professional Communication Writing Assignment 4 – Procedural Message Below you will find three documents: 1. The assignment itself – pages 2-3 2. A set of formatting guidelines for writing instructions – page 4 4. The criteria that will be used in grading the message – page 5 Please read all of these carefully and let me know if you have questions about any of them. Please save your assignment as a Word document using the file name “4yourlastname,” and post it in the Week 7 Writing Assignment 4 Dropbox by midnight Sunday. Please use the following basic formatting: • One-inch margins all around • Left-only justification • 12-point regular Times New Roman font. (Although 11-point Calibri is Word’s default font, serif fonts like Times New Roman are more reader friendly for longer texts because the serifs draw the eye forward, while sans-serif fonts like Calibri are more effective for very brief texts in which you want to hold the eye.) • Simple, visually crisp headings and bulleted or numbered lists. See the final bulleted point in the Formatting Guidelines on page 5 below. Please let me know if you have any questions at all the about the assignment or the procedures for submitting it! Writing Assignment 4 Procedural Message - Writing and Distributing a Set of Instructions Background You have just been promoted from staff assistant in the Human Resources Office at Easy...

Words: 1810 - Pages: 8

Premium Essay

Letter

...Foundations of Professional Communication Writing Assignment 4 Procedural Message Background: Writing and Distributing a Set of Instructions ------------------------------------------------- You have just been promoted from staff assistant in the Human Resources Office at Easy to Be Green to the new position of director of training, and your first project is to oversee the new reading, writing, and math courses. Recently, though, several department heads have complained that many employees do not know how to prepare and deliver presentations. You have begun to put together a short course on this, but the course will not be offered for a couple of months and only a small percentage of employees will be able to take it the first time anyway. ------------------------------------------------- You decide that, in the meantime, you will create an instructions document that can be sent to all employees immediately. For some employees, who just need a refresher, this document will probably be enough. For others, it will be an interim solution until they are able to take the course. Assignment 1. Drawing on ideas from the discussions and practice assignmentsas well as your own experiences in preparing and delivering presentations, compose a set of instructions on how to prepare and deliver an oral presentationto a live audience, that is, not for a presentation to be recorded for download. Follow these guidelines in writing your instructions.  * Write the instructionsin...

Words: 562 - Pages: 3

Premium Essay

Bout This

...Pasig campus pangilinan DSITI-AI Oct 27 15 Java Programming java programming Introduction in java programming Objectives * Object-Oriented Programming Language * Object-Oriented Programming Principle * Benefits Of Object-Oriented Programming * Introduction To Java Programming * Resources Used To Create a Java Programming *Structures Of a Java Programming * Result Of Executing The Java Programing Object Oriented Programming Language (OOPL) OOPL Is An Extension Of Procedural Language. Involves Creating Program Components as Object Related To The Real Word. Writing Object-Oriented Programs Involves Creating Object And Application That Uses Those Objects. An Object Contains Both Data Procedures Can be packaged Into a Single Unit. Based On Three Concepts Encapsulation Ability To Bind Data And Procedures Into an Object. Inheritance Ability Of Objects To Acquire The Attributes Or Behavior Of Other Objects Or Classes. Polymorphism Ability of An Object To Take Many Forms Or Identities. Benefits Of Object-Oriented Programming *Reusability -Able To Reuse The Defined Objects. *Adaptability –Able to fit in different environment. *maintainability –Able to change easily. *reliability –Able to operate...

Words: 1445 - Pages: 6

Premium Essay

Bull

...Department of Information Technology ENDT200: Introduction to Programming Credit Hours: 3 Length of Course: 8 Weeks Prerequisite(s): None | Table of Contents | Instructor Information | Evaluation Procedures | Course Description | Grading Scale | Course Scope | Course Outline | Course Objectives | Policies | Course Delivery Method | Academic Services | Course Resources | Selected Bibliography | Instructor Information | Instructor: Jason T. Black, PhD (also called “Dr. B”) Email: Use the Messages feature in the classroom to email me. Table of Contents Course Description (Catalog) | This course introduces students to writing computer programs. The class presents the principles of structured programming using the BASIC language, perhaps the most common language for personal computers. Because of its ease of use it is ideal as a first programming language and runs on both the PC and Macintosh platforms. The course is designed for people without previous programming experience who do not necessarily plan on becoming professional programmers. However, the knowledge gained in the class can be applied later to other languages such as C and Java. Participants learn to solve problems logically by breaking them into smaller pieces, which can then be solved. Topics include: introduction to computing - how does a computer work?; input and output - getting information to and from the user; variables and expressions - performing arithmetic; data...

Words: 2708 - Pages: 11

Free Essay

Syllabus

... |Course Outline | |Course Objectives |Policies | |Course Delivery Method |Academic Services | |Resources |Selected Bibliography | |Appendix A – Professor Biography |Appendix B – Weekly Student Course Guide | |Instructor Information | Instructor: Email: Use “MESSAGES” in the classroom> Phone: If you need to telephone me, send me an email so that we can arrange an appointment. Fax Office Hours: Bio: (Biography) Table of Contents |Course Description (Catalog)...

Words: 3056 - Pages: 13

Free Essay

Gucci Mane: a Thug Life

...Jennifer A. Livingston © 1997 by Jennifer A. Livingston "Metacognition" is one of the latest buzz words in educational psychology, but what exactly is metacognition? The length and abstract nature of the word makes it sound intimidating, yet its not as daunting a concept as it might seem. We engage in metacognitive activities everyday. Metacognition enables us to be successful learners, and has been associated with intelligence (e.g., Borkowski, Carr, & Pressley, 1987; Sternberg, 1984, 1986a, 1986b). Metacognition refers to higher order thinking which involves active control over the cognitive processes engaged in learning. Activities such as planning how to approach a given learning task, monitoring comprehension, and evaluating progress toward the completion of a task are metacognitive in nature. Because metacognition plays a critical role in successful learning, it is important to study metacognitive activity and development to determine how students can be taught to better apply their cognitive resources through metacognitive control. "Metacognition" is often simply defined as "thinking about thinking." In actuality, defining metacognition is not that simple. Although the term has been part of the vocabulary of educational psychologists for the last couple of decades, and the concept for as long as humans have been able to reflect on their cognitive experiences, there is much debate over exactly what metacognition is. One reason for this confusion is the...

Words: 7811 - Pages: 32

Premium Essay

Lawyering Skills

...LAWYERING SKILLS Professor Rogelio Lasso Summer 2012 Handout 5 THE BASIC OFFICE MEMORANDUM I. INTRODUCTION We have discussed how to analyze and apply legal authority. We have also discussed how to write a case brief, which law students usually write for their own use. Most legal writing, however, is done to communicate with others. As a law student (and new lawyer), you will receive legal problems and will be asked to analyze the problem and write up the results of that analysis. The typical vehicle that lawyers use to do this is the legal memorandum. When you write a memorandum, you will make use of the several analytical skills you have been developing. This handout explains the form and content of a legal memorandum. II. PURPOSE OF A MEMORANDUM A legal memorandum is a document written to convey information within a law firm or other organization. It is a written analysis of a legal problem. The memorandum is usually prepared by a junior attorney or by a law clerk for a more senior attorney early in the firm's handling of a legal dispute. The writer analyzes the legal rules that govern the issues raised by that problem and applies those rules to the facts of the case. These memoranda prepare attorneys to advise clients how to proceed, if at all, with prospective business dealings or litigation. The memo must be complete and objective including both the rules and facts that help the client and those that do not. In concludes with a considered opinion of...

Words: 7173 - Pages: 29

Free Essay

Online and Face to Face Education

...PRESENTATION 41 Introduction to Lesson Planning 43 Anticipatory Set 51 Learning Objectives Writing Questions and Objectives Using Bloom’s Taxonomy 57 Input and Modeling Implications of Short-Term Memory Research Implications of Long-Term Memory Research Presentation Skills: Verbal, Vocal, Visual Presentation Skills: Questioning 77 93 105 113 Guided Practice Cooperative Learning Learning Styles/Modalities: Multiple Intelligences 121 135 Independent Practice Differentiated Instruction Assessment 153 161 Closure 171 REFERENCES 177 1 2 3 4 5 6 Course Overview Lesson Planning •  •  •  •  •  •  •  •  •  •  •  Class Schedule •  Start Time •  Lunch •  Dismissal •  Breaks Class Agenda: what topics are taught on what days Review Anticipatory Set Objectives Purpose Input and Modeling Check for Understanding Guided Practice Closure Independent Practice (Sousa, 2011) The instructor is given what to teach, and he/she chooses how to teach it. We intend not to overwhelm students with information, and we will learn why in later lessons on memory. 7 Reliable Sources •  •  •  •  Quick reference guides Training manuals Manufacturer’s website or customer service Coworkers, other Subject Matter Experts (SMEs) Instructor Notes •  •  •  •  •  8 4 or less main points (McArdle, 1993); 5-9 chunks or individual pieces of information (Woolfolk, 2001;...

Words: 11421 - Pages: 46

Premium Essay

Job Analysis

...McGill University Fall 2014 McGill University Fall 2014 Individual Assignment: Job analysis M Pxxxx Student Number: XXXXXXX Employment ORGB 424 CHERIF ATALLAH Individual Assignment: Job analysis M Pxxx Student Number: Employment ORGB 424 CHERIF ATALLAH 08 Fall 08 Fall Contents: 1. Introduction……………………………………………………………. 3 2. Job Analysis………………………………………………………………4 3. Inventory of job duties and tasks………………………………..7 4. Analyzing the knowledge, skills and abilities.……………..11 5. Critical tasks……………………………………………………………..17 6. Selection plan……………………………………………………………19 7. Internal and external recruitment..…………………………….21 8. Critical dimensions #1……………………………………………….23 9. Critical dimensions #2……………………………………………….25 10.Conclusion………………………………………………………………...28 11. Appendix #1……………………………………………………………..29 12. References……………………………………………………………......30 Introduction The principle use of this assignment is to correlate the theories behind the staffing model and techniques. Before deciding the job requirements and specifications for hire, a manager must determine what are the tasks and duties necessary to accomplish the job efficiently. A job analysis must be done periodically due the introduction of new technologies; tasks will change and need to be adapted. Job Analysis There are three (3) key points that have to be taken into consideration when performing a job analysis. (Milkovich, Newman & al 156) 1. There...

Words: 4763 - Pages: 20

Premium Essay

Organization of Programing Languages

...or CMP 401 ASSIGNMENT | ORGANIZATION OF PROGRAMMING LANGUAGES | | ANZOTSA JOHN ALAKU | BHU/12/04/05/0042 COMPUTER SCIENCE 400 LEVEL | | | ABRSTRACT My objective for these research was to find out about different programming languages and paradigm in which they belong, the most important use in this research are text and journal by other researchers. After all studies where carried out, I came to a conclusion that one programing language can belong to more than one paradigm C++ C++ is a statically typed, free-form, multi-paradigm, compiled, general-purpose programming language. Some people say that C++ is a middle language because it has the features of high level and low-level language. As one of the most popular programming languages in the world, C++ is widely used in the software industry. C++ is also used for hardware design to analyze structure. Some of its application domains include systems software, application software, device drivers, embedded software, high-performance server and client applications, and entertainment software such as video games. AspectJ AspectJ is a general-purpose Aspect-Oriented extension to java programming language. It was created at Palo Alto Research Center Incorporated (PARC), now it is an open source project and part of the Eclipse Foundation. AspectJ has everything that Java has and more which...

Words: 3773 - Pages: 16

Free Essay

Business and Economics

...CALIFORNIA STATE UNIVERSITY, FULLERTON International Law for Business (Mgmt 346) Section 20579 Course Syllabus for Fall 2016 MIHAYLO COLLEGE OF BUSINESS AND ECONOMICS Professor Carl Pentis DEPARTMENT OF MANAGEMENT Office: SGMH 5385 Law Office telephone: (714)385-9682 Cell (text or call me!): (310)594-0869 Office hours: Tuesday, Thursday 5:00-5:30 pm; and by appointment School Office e-mail: cpentis@fullerton.edu Law Firm e-mail:carlpentis@gmail.com Law Firm fax: (714) 385-9682 Class day, hours and location: Tuesday and Thursday 5:30 to 6:45 p.m.; SGMH 1109 Course Description From the CSUF Catalog Prerequisite: Management 246 or equivalent. Textbook and Other Course Materials The course text is International Business Law and its Environment, by Schaffer, Agusti, Dhooge, Cengagge Learning, (9th ed. 2015). This can be an expensive textbook so you should consider purchasing the eBook at the Titan Bookstore. Also, I will provide links to PowerPoint presentations and other select added course materials on the course website. Course Mechanics and Procedures Open-Door Policy. My policy has always been “open-door.” Therefore, you should not hesitate to contact me in person or by e-mail1 or telephone. Reading. We will cover many chapters from the text during the semester. Course readings will include chapters from the text plus the assigned cases cited below. Bring your text to all class sessions since we will refer to it frequently. 1 ...

Words: 3880 - Pages: 16

Premium Essay

Restatements

...Contracts I Outline – go through mind map list the 4 big issues, each para under the issues can include subissues, can say it might not be an issue later ------------------------------------------------- Bern’s Model: TMJM ------------------------------------------------- Tsedeq- righteous moral standard ------------------------------------------------- Misphat- applied even handedly ------------------------------------------------- Jurisdiction- by one authority ------------------------------------------------- cannot force to love ------------------------------------------------- civil government has jurisdiction over evil-doer ------------------------------------------------- can use Israel example ------------------------------------------------- Meshar- producing evenness in outcomes in like cases ------------------------------------------------- "Together the three express the thought of the evenhanded and impartial application (mishpat) of a righteous moral standard (tseden) producing an evenness or equality (meshar) in outcomes in like cases." ------------------------------------------------- God has jurisdiction over all as creator. ------------------------------------------------- Man is made in the image of God and can contract based on language and promise ability. ------------------------------------------------- A person has reason to expect that a person made in the image of God should keep his promises. I. Bases for Enforcing Promises-Theories...

Words: 22394 - Pages: 90

Premium Essay

Business Communicaiton

...SECTION:-A Part One: 1.B 2.D 3.A 4. 5. 6.B 7.B 8.D 9.A 10.D Part Two: 1. Define Communication. How can you classify Communication? Ans: Communication is the process where the one person is expressing his or her idea and the other one is listening to the idea being expressed by the one who is talking. That is how you define communication. When this results to have an understanding to both of them, therefore there is already a communication. In other words, when a person is talking, the other person should listen so that he will understand to what the other person is talking about. When a person talks and nobody listens, then there is no communication happening because there is no understanding. The people just heard what the person in front of them is talking but they do not listen to it well that is why they do not understand about the topic. I will give you further examples for you to understand what communication is. There is a seminar for teachers at the school gym. All of the teachers of the school attended the seminar. Knowledgeable personnel were invited to talk in front of the teachers to discuss to them the new method of writing an effective lesson plan. While the personnel are talking in front, his audiences were not listening to him carefully. The teachers are not listening well. So, no communication is happening to the people in the gym. How will the teachers know the new method of writing an effective lesson plan if they will not...

Words: 9465 - Pages: 38