1.) If you were selling home electronics equipment, do you think you would be most likely to suggest the purchase of related, new or better quality merchandise? Explain the reasons for your answer.
In suggestion selling, a salesperson can suggest related, new or better quality merchandise with a sale. If I were selling home electronics equipment, I would first need to determine the needs of my customer before I can suggest the purchase of related, new or better quality merchandise. First I would speak to the customer and ask questions regarding what kind of product they are looking for before suggesting anything for them in order to diagnosis their needs. Once a customer decides on a product they don’t want to be confused by the multitude of other products that are one the market; this is where the sales person comes in and is able to assist them. Consider the example of a customer purchasing a television; there are costs, size, and quality to think about. I believe when wrapping up a sale it is best to offer the buyer additional items to complement and enhance their purchase. This will add value to their purchase and our relationship as a buyer and seller because I will be assisting them in making their purchase complete and they will be leaving my electronics store feeling satisfied with their purchase.
2.) Your sales staff includes four people, one of whom has gone above and beyond the call of duty to bring in sales this year despite personal problems and a slow economy. Because of the economic slowdown, you cannot reward the person financially. How would you reward that person?
If I had one staff member who went above and beyond the call of duty to bring in sales this year despite personal problems and a slow economy but I could not reward the person financially I would find another way to reward this person for their continuous hard work. According to Cindy