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Wyndam Resource

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Wyndham Vacation Resorts
250 Mariner Passage
Oxon Hill, MD 20745

February 5, 2013
Shavon Jackson
678 Fort Meade Drive
Suite 50
Crystal City, VA 20770

Dear Wyndham Resorts

I appreciate that you were able to call me in regarding’s to my stay at the Wyndham Resort. I also appreciate the special discount I received for being a valuable customer with your company.. I am writing this letter to ask for a refund for my stay at the resort. During my stay two weeks ago it wasn’t comfortable or pleasing. There was a bad storm in the area which caused our stay to be described as horrible. The winds cause the electricity to go out. We were in our rooms without light for five hours. It was also very hot we didn’t have any access to any type of cooling area except outside of the building. We weren’t able to get food for two days they you promised that was included in our so we had to spend more money out of our pocket. I feel that your expectations and services weren’t promise. I believe that the money-back guarantee is good for a full three weeks after purchase. The receipt for my purchased of my trip as well as additional items such as food and supplies are enclosed for your verification. I think you could have provided a better customer service way in at least apologizing or coming to check up on us to see how we were doing. Thank you very much for time and effort in reading this letter.

Sincerely,
Shavon

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