...Hotels Marriott Starwood Hotels Sheraton Westin Four Points In summary, Wyndham is much small (in terms of numbers of hotels and numbers of rooms) than their competition in this market segment. They have a problem overcoming this disadvantage. What is the Basis of Competition in the Hotel Industry? Start to generate general list and then focus on Wyndham’s segment (what is this and how might it differ from other segments?) See pg. 7 Wyndham targeted the upscale and luxury traveler—frequent business traveler 12-14 trips per year (pg 13) See Exhibit 6 (pg. 27 & pg 26)) Critical Factors for this market segment Clean rooms Service Safe Location Previous experience Value for price Reputation of chain Room price lower How does Wyndham intend to compete? What are Wyndham’s major problems? Low brand recognition among business and leisure travelers (pg 7) Wyndham’s name did not appear in the list of the top 20 most recognizable brands to business travelers. Issue of hotel rooms as a commodity Offer a similar product making their value propositions indistinguishable and leading to within-segment competition increasingly based on PRICE To be successful a firm must develop inimitable and sustainable differentiators and know their customers intimately Thus, Wyndham must: “Build a RECOGNIZED BRAND, CHANGE THE RULES OF ENGAGEMENT, AND CARVE A PROFITABLE NICHE THAT WE CAN DEFEND? What are rules of engagement...
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