...MARK 101 Case Study Cover Sheet (To be graded out of 10 and later converted to given weightage. 5 marks for written submission and 5 for class discussions) A. CASE: _______________________ Date: ________________ Day: ____________________ Group Leader: ____________________ B. Did group submit a case write-up? Yes / No C. Did Group Submit on Turnit-in? Yes/ No D. Names and participation of the Group members Id Number | Name | Involved in Case Study write-up (Yes/No) | Present in Class (Yes/No) | | | | | | | | | | | | | | | | | | | | | E. Marks awarded Id Number | Name | Marks for Case Study write-up | Marks for Class Participation | | | | | | | | | | | | | | | | | | | | | (Please attach a typed form along with the case study and hand over to the tutor before the class) Xerox introduced the first plain-paper office copier more than 50 years back and had a swift competitive advantage in all those years, Xerox experienced a grave tragedy within an 18-month period with a loss of an estimated 38 billion dollars. This happened because Xerox failed to keep up with the vast innovations that were happening in the late 90’s and their failure to adapt saw the legendary company almost crumble to its knees. Question 1) As is mentioned in the case that we have been provided with, Xerox had invented the concept of photocopiers. Due to the convenience that it caused for people, it soon rose as a very...
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...Running head: Xerox CASE STUDY Xerox Case Study January 29, 2012 Introduction In 1960 Haloid Xerox founded Haloid Company. After a few name changes and a few years it changed its name to the Xerox Corporation in 1961("Who we are," 2011). Xerox currently operates in 161 countries with over 136,000 employees. Xerox is currently running into a tuff scenario with a large portion of its staff preparing for retirement and the replacement staff all being a bit wet under the years. So Xerox has been considering many different methods of communication to be able to pass the knowledge between the elder members of the workforce and the newer members of the workfoce. Communities of Practice Communities of Practice (CoP) around Xerox may be driven by technology, however without the mentors and mentees of the company; they do not have the opportunity to survive (Nikols, 2003). The members of the CoP are the people who are feeding and utilizing the information provided. These will assist in the generation gap between the multiple generations because this creates an opportunity for Baby Boomers to learn from Gen X’ers and allows Gen X’ers to learn from the Baby Boomers. Since CoP’s are technology driven, the information that is provided by all levels of members is saved in an accessible manner that provides for future review and consideration when needed. There will come a time that the information that the Baby Boomers has provided will be needed and the Baby Boomers will not...
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...Xerox “The technicians in the field, they’re the ones that have the knowledge and experience -- and we’re simply using the BlackBerry to capture that knowledge, and move it into our frontend knowledgebase in an effort to increase its effectiveness.” - Gregg Bullen, program manager, Xerox Corporation Case study : Organization The world’s leading document management technology and services enterprise. Challenge Upgrade legacy mainframe CRM and wireless field service systems to empower front-line employees to have a hassle-free and more productive workday, automate and improve service delivery and enhance company knowledgebase. Solution Deploy a state of the art mobile field service solution to further differentiate company in a competitive market. results Increased productivity and more consistent delivery against customer Service Level Agreements (SLA) across all regions and the creation of a cohesive, centralized IT strategy to simplify, control and future-proof the enterprise mobility infrastructure for long-term ROI. Products and Services Antenna Mobility Platform, AMP Management Center and AMP Service mobile app on RIM BlackBerry smartphones. intrOduCtiOn The Xerox Services division of Xerox Corporation is relentless when it comes to customer satisfaction. The company leverages technology to drive innovation to achieve market leadership. Its goal is to deliver quality and excellence across the board and it seeks out the best technology to build flexible solutions...
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...Xerox Case Study Diana M. Orlando Palm Beach State College Abstract This case study discusses how Xerox makes diversity, equal success. As one of the world’s leading organizations in copiers and ink, Xerox has committed their leadership team to empower their employees to work collectively in bringing new innovative ideas, different view and knowledge to their organization. By creating such a successful diversified organizational team, and along with its leadership, it has allowed Xerox to be known as one of the most admired organizations in the computer industry (Schermerhorn, J. R., 2012). Diversity and Inclusion of Xerox Diversity is an essential part of Xerox’s corporate culture. It offers an equal opportunity to all employees, and allows leadership to take full advantage of different thoughts, views, knowledge and perspectives, which has created a strong workforce and its ability to stay in the top of their league. By creating an equal opportunity-based environment where innovative creativity happens, Xerox has the power fulfill its company goals to succeed. Diversity has changed over that last few decades and Xerox is using diversity to the best of their ability. As a global organization, its diverse workforce is with no question, strong. The thought of hiring people of color in organizations years ago would never be, however their idealism is more about striving for the ability to have a different way of thinking than their competitors. It established...
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...ORGANIZATIONAL STRATEGY 2.2 STAKEHOLDER MANAGEMENT Identifying Project Stakeholders Managing Stakeholders 2.3 ORGANIZATIONAL STRUCTURE 2.4 FORMS OF ORGANIZATION STRUCTURE Functional Organizations Project Organizations Matrix Organizations Moving to Heavyweight Project Organizations PROJECT MANAGEMENT RESEARCH IN BRIEF: The Impact of Organization Structure on Project Performance 2.5 PROJECT MANAGEMENT OFFICES 2.6 ORGANIZATIONAL CULTURE How Do Cultures Form? Organizational Culture and Project Management PROJECT PROFILE: Creating a Culture for Project Management: The Renault Racing Team Summary Key Terms Discussion Questions Case Study 2.1 – Rolls-Royce Corporation Case Study 2.2 – Paradise Lost: The Xerox Alto Case Study 2.3 – Project Task Estimation and the Culture of “Gotcha” Case Study 2.4 – Widgets ‘R Us Internet Exercises PMP Certification Sample Questions Integrated Project – Building Your Project Plan Bibliography TRANSPARENCIES 2.1 PROJECTS AND CORPORATE STRATEGY [pic] 2.2 PROJECT STAKEHOLDER RELATIONSHIPS [pic] 2.3 PROJECT STAKEHOLDER MANAGEMENT CYCLE [pic] 2.4 EXAMPLE OF A FUNCTIONAL ORGANIZATIONAL STRUCTURE 5. EXAMPLE OF A PROJECT ORGANIZATION STRUCTURE...
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...Name: Salman Saleh I.D.# 10992 CASE STUDY XEROX CORPORATION – “Leadership Through Quality” Answers to Questions: Ans 1) Unique characteristics of quality culture at Xerox are: * Leadership through quality * Educating employees about quality principles * Process qualified vendors * Feedback from customers for market information * Benchmarking system Ans 2) The major strategic goals of Xerox are: * Continuous quality improvement * Greater customer satisfaction * Enhance business performance Social responsibilities of an organization are: * Welfare programs for employees * Health & safety programs * Awareness of Environmental pollution Ans 3) Benchmarking system is developed to measure performance in about 240 key areas of product service and business against world leading industries. Market share by 1980 may loss to 50% which was strategically handled through leadership by quality that focus on improving quality while reducing cost. Other steps were customer feedback, greater employee involvement and competitive benchmarking system. Ans 4) The quality policy of Xerox is “Quality is the basic business principle of Xerox”. The management at Xerox play its role to adopt the quality policy in their work by motivationg employees for continuous quality improvement lesser wastage, reduced production cost and with this training their vendors to analyze production and process control. These practices help employees to...
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...Integrated Case Study: The Bandon Group INC. Sunday July 7, 2013 STRAYER UNIVERSITY Introduction The Bandon Group, Inc. is a successful company in the copier industry. The company has four different successful divisions. However, each division has its own information technology strategy. This places the company at a disadvantage to compete with competitors as well as grow as a company. The current information technology strategy is identified as well as the standard practices by their competitors. The limitations of Bandon Group are also identified as well as the direction they will like to grow into. Step 1 - Purpose and Scope of the Study The Bandon Group intends to have an information system study conducted to determine how they can best use Information Technology (IT) to meet the overall mission, goals and objectives of the organization over the next 3-5 years. The purpose of a Management Information System is to collect, store and process business information and to deliver it to decision makers in a format they can use. Information systems have gone through many changes. Experts currently refer to the current era as the “Customer-Focused Era” of modern computing (Petter & Mclean, 2012). Users expect to receive customized experiences based on their unique requirements. Currently Bandon has decentralized divisions around the country supported by a centralized IT infrastructure. The purpose of the study is to identify how Bandon Group can build a more...
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...DE LA SALLE UNIVERSITY Graduate School of Business Case Analysis Financial Management Big City Trust Company Group 2 Dean Atty. Joe-Santos Balagtas Bisquera Executive Summary Big City Trust Company Mr. Samuel Cooper, a senior trust officer of Big City Trust, discusses with Mr. Richard Brainard, an analyst in the trust department, on how BCT should finance the growth of Auto-Drive Company’s sales. He also wants Mr. Brainard to examine the funding schemes adopted by two giant companies, Xerox and Polaroid, in financing their capital expenditures between the years 1960-1964. Mr. Cooper would like to explore the possibility of adopting an efficient and effective business model in order to finance Auto-Drive. Auto-Drive Company Auto-Drive Company is developing Auto-Drive, an automatic pilot technology which is installed in cars. This technology makes it impossible for the car to run off the road or into another car. Mr. Cooper sees that this auto-pilot technology is the next big thing and expects a high demand in the future because of the benefits it could bring its customers especially as regards road safety. Big City Trust would like to gain insight on how Xerox and Polaroid financed its innovation and growth. BCT thinks it is appropriate to compare Auto-Drive Company with Xerox and Polaroid because there two are pioneers and innovators in their respective fields. Xerox and Polaroid Xerox was founded in 1906 in Rochester as The Haloid Photographic...
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...honorable course teacher, Mohammad Salahuddin Chowdhury, Lecturer, Department of Finance, University of Dhaka, who has assigned us a fictional case about a corporate scandal. We choose to work with Xerox scandal that took place in 2002. We use our knowledge of audit while working in this report. Also we learn about the ways of accounting manipulations that took place in the real world. Letter of transmittal 12th Nov, 2011 Mohammad Salahuddin Chowdhury Lecturer Department of Finance University of Dhaka Dear Sir Here is a report on the “Corporate scandal of Xerox Corporation”. In this report we have presented the whole history of the scandal, identified the cause of the mishap and showed the result of the scandal. At University of Dhaka, we appreciate having this assignment. If you need any assistance in interpreting this report or if you have any query, please contact with us on the given mail address starz@yahoo.com Sincerely yours, Shahriar Azad Shashi On behalf of the group 2nd Year 2nd Semester B.B.A 16th Batch Department of Finance. Executive Summary On April 11, 2002, the U.S. Securities and Exchange Commission filed a complaint against Xerox. The complaint alleged Xerox deceived the public between 1997 and 2000 by employing several "accounting maneuvers," the most significant of which was a change in which Xerox recorded revenue from copy machine leases – recognizing a "sale" when a lease contract was signed, instead of...
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...Trust Company” Case Analysis & Corporate Strategy Group 4 Report Estepa, Joan Carla E. | Member | BSC Management, Corporate Focus | Reyes, Corinne Erlyn L. | Member | BA Humanities with Professional Certificate in Business Management | Yan, Lee Rainier C. | Member | B.S. Chemical Engineering | Dean Atty. Joe-Santos Balagtas Bisquera MBA Professor Case Analysis Executive Summary According to the case, Auto-Drive Company is developing an Auto-Drive which will be installed in cars, a technology that would switch cars into automatic pilot. This kind of advancement will make it impossible for the car to run off the road or into another car. Mr. Cooper, a senior trust officer at Big City Trust Company, finds this innovation very promising for the automobile industry and believes that this would be a great investment. He sees the benefits it could bring to customers and he saw a market for this technology. The new venture leads Mr. Cooper to study the Xerox and Polaroid Company methods on how these two companies financed their growth, since they are both successful innovators in their own fields. Mr. Richard Brainard, an analyst in the trust department was asked to gather and examine the facts and financial statements of the two companies they will need for the analysis for the period 1960-1964. This study would help Big City Trust Company to determine what approach and financial model it can offer to Auto-Drive Company. Xerox, also known as...
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...WHAT IS BENCHMARKING? http://tqmgroups.blogspot.com/p/benchmarking.html “Benchmarking is simply the process of measuring the performance of one's company against the best in the same or another industry. Benchmarking is not a complex concept but it should not be taken too lightly. Benchmarking is basically learning from others. It is using the knowledge and the experience of others to improve the organization. It is analyzing the performance and noting the strengths and weaknesses of the organization and assessing what must be done to improve. REASONS FOR BENCHMARKING There are several reasons that benchmarking is becoming more commonly used in industry; • Benchmarking is a more efficient way to make improvements. Managers can eliminate trial and error process improvements. Practicing benchmarking focuses on tailoring existing processes to fit within the organization. • Benchmarking speeds up organization’s ability to make improvements. • Compare business practices with those of world class organizations • Challenge current practices and processes • Create improved goals and practices for the organization • Change the perspective of executives and managers. OBJECTIVES OF BENCHMARKING ϖ Becoming competitive ϖ Improving industry best practices ϖ Defining customer requirement ϖ Establishing effective goals and objectives ϖ Developing the measures of productivity ...
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...Case 1-2 Wal-Mart Stores, Inc. 1. What is Wal-Mart’s strategy? What is the basis on which Wal-Mart builds itscompetitive advantage? Answer : * Wal-Mart’s strategy is selling branded products at low cost. * The basis is Wal-Mart deliberately ensured it didn’t become too dependant on any one supplier, no single vendor constitued more than 4 percent of itsoverall purchase volume. * Wal-Mart used “saturation” strategy for store expansion. The standard was tobe able to drive from the distribution centre to a store within a day. * Wal-Mart built large discount stores in small rural towns. 2. How do Wal-Mart’s control systems help execute the firm’s strategy? Answer : * Each store constituted an investment center and was evaluated on its profitsrelative to its inventory systems. Data from over 5,300 stores on its such assales, expenses, and profit and loss were collected, analyzed, and transmittedelectronically on a real-time basis, rapidly revealing how a particular region,district, store, department within a store, or item within a department isperforming. Information enables the company to reduce the likelihood of stock-outs and the need for markdowns and slow moving stock, and tomaximize inventory turnover. * Wal-Mart instituted several other policies and programs for its associates:incentive bonuses, a discount stock purchase plan, promotion from within, payraises based on performance not seniority, and an open-door policy. * Wal-Mart had also persuaded...
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...CASE STUDY: Xerox Revamps Performance Appraisal System Xerox Corporation was faced with a problem its performance appraisal system was not working. Rather than motivating the employees. Its system was leaving them discouraged and disgruntled. Xerox recognized this problem and developed a new system to eliminate it. |THE OLD SYSTEM | |The original system used by Xerox encompassed seven main principles: | |The appraisal occurred once a year. | |It required employees to document their accomplishments. | |The manager would assess these accomplishments in writing and assign numerical ratings. | |The appraisal included a summary written appraisal and a rating from 1 (unsatisfactory) to 5 (exceptional). | |The ratings were on a forced distribution, controlled at the 3 level or below. | |Merit increases were tied to the summary ration level. ...
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...Business and Sustainability Write an essay on the following topic: Based on your personal definition of sustainability, how committed are organisations to sustainability practices? What changes in corporate strategy and policy are necessary in the journey to sustainable business? Illustrate your answer with examples. Introduction Conducting business in the global economy, enterprises are under more communities’ scrutiny on their operations (Dey & Sircar, 2012). Moreover, sustainability is considered as the focal point of enterprises in creating shareholder value, performing management practices (Epstein, 2008), instrumental to survival in an increased competitive environment (Eweje, 2011), and achieving competitive advantages (Galbreath, 2011). As a result, this issue draws much attention from a broad base of stakeholders, comprising of customers, communities, employees, governments, and shareholders (Hess & Warren, 2008; Eweje, 2011). However, how to employ sustainability has remained a challenge for business leaders (Epstein & Buhovac, 2010). Accordingly, sustainability is commonly executed “more coincidentally than with a clear strategy” (Baumgartner & Ebner, 2010, p. 77). To obtain a deeper understanding of the topic, this essay begins with exploring the definition of sustainability. Followed by which is the investigation of how committed organisations are. Thereafter, the way to incorporate sustainability in companies is examined. Finally...
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...BENCHMARKING AT XEROX Report submitted in partial fulfillment of the requirement for the Operations Management II Course PGDM Under the Supervision of Ms. Sanjita Jaipuria By Group R To Rajiv Gandhi Indian Institute of Management Mayurbhanj Complex, Nongthymmai, Shillong – 793 014 Nov. 2014 TABLE OF CONTENT Topics Page No. List of Figures……………………………………….................................. 5 List of Tables………………………………………................................... 6 Glossary…………………………………………………………..………. 7 Case……………………………………………………………………….. 8 Annexure 1 …………………………………………………….…………. 11 Annexure 2 ……………………………………………………………….. 12 Annexure 3………………………………………………..……………… 14 Annexure 4………………………………………………..……………… 15 Abstract We have used the Xerox methodology for benchmarking, with some slight modifications that place more emphasis on the planning and analysis phases which are thought to be more relevant to the stage of Total Quality Management. Benchmarking is defined as either internal or external, i.e. competitive, generic, or functional, and we can apply the Xerox methodology to both. We found internal benchmarking very useful initially as it enabled familiarization with the benchmarking process throughout the company and encouraged cross functional communication. It also enable people to make their benchmarking errors within the company. The external benchmarking has been mainly competitive and generic. Much of the benchmarking...
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