Contents
Welcome
Person Specification
Job Specific Skills
Role context
Terms and Conditions - Department to include
Equal opportunities
How to Apply
Role of Civil Service Commissioners
Dear Applicant,
Thank you for expressing interest in the Service Manager position.
[Introductory paragraph: responsibilities and vision of the department]
The government is resetting its approach to technology. In the past, senior technology leaders in the public sector have become too focused on the maintenance of large-scale, long-term outsourcing contracts. Systems and services have suffered from inflexibility, complexity and inefficiency.
This is a rare opportunity to play a key role in a large-scale programme of change that will radically change how government interacts with citizens. We are looking for candidates who can apply their on the ground experience of driving the digital transformation of organisations, not those who will maintain the status quo. This task will guided by some fundamental principles; putting the needs of users first, focusing on delivery and outcomes over process, and making the most of openness - open standards, open source, open data and open markets.
The Service Manager will deliver and run a world-class digital service based on user needs. They will be the owner of a high quality user experience between people and the department, and be the driving force behind service provision. They will be expected to manage the full product lifecycle - user research, design, delivery, continuous improvement - of one or more transactional services or platforms. They will also share expertise across government.
Watch Francis Maude MP, Minister for the Cabinet Office, briefly describing the
