IM56 Managing International Operations
Juliana Hsuan (Mikkola), Ph.D.
Professor Dept. of Operations Management (PEØ) Lecture 1 30.01.2014

Today’s Topics
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Introduction to Operations Management Course outline Exam The role of OM The objectives of OM

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Why Operations Management?
 OM is important – It is concerned with

creating products and services upon which we all depend
 OM is exciting – It is at the center of so many

changes affecting the business world
 OM is challenging – Promoting the creativity

which will allow organizations to respond to so many changes is becoming the prime task of operations managers
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Content
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The concepts global operations management Structuring global operations process networks (= supply/demand chains) Design of inter-organizational relationships and business processes Operations management information systems Operations philosophies (JIT, TQM, BPR) Product Design Project Management Performance measurement of OM
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Course Material
Paton, S., Clegg, B., Hsuan, J. and Pilkington, A. (2011) Operations Management. 1st Edition. McGraw-Hill. & Additional literature

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Synopsis-exam ... What does CBSstudy handbook say to that.
 The synopsis exam is a form of oral defense.  At the exam, the student must demonstrate a

comprehensive knowledge and understanding of topics, theories, methods and models that are covered in the course. starting point in a shorter written paper (normally focusing on a selected area of a larger syllabus) that the students write and submit in about 3 weeks prior to the oral exam.

 It differs from traditional oral exams by taking its

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Exam
 Individual oral exam based on a synopsis: ● 20 minutes per student  Synopsis requirements: ● Maximum