Yo Sushi Notes
1) What are the operations performance objectives in the context of Yo
Sushi? Assess their relative performance.
To provide
• High quality fresh, healthy and safe food
• Knowledgeable and efficient service
• a fun and delicious dining and great quality experience
• To cater for diners with little as well as a lot of time
To get the customer to return at all costs
To really understand their customer base and very accurately predict offerings that would cater to them
To locate in well researched locations suitable to the Yo style of dining with good relevant footfall
Plan to produce food prior to known rush periods to entice passing customers and keep up with demand. Analysis of previous dining patterns in individual stores could be easily assessed with an adequate It infrastructure. This could also aid the management by centralising ordering (not delivery) and reduce the costs by buying in bulk and reduce labour requirements.
2) Examine the effects the operations performance objectives have on the capacity management, scheduling and quality at a Yo Sushi restaurant
This would ……
Staffing must be planned effectively – poorly planned levels could result in a terrible projection of the brand
3) If you were Robin what performance criteria would you consider important to measure with a view to improving the success of Yo! Sushi restaurant and why? Do YOu think the current mystery diner approach works well in this respect.
Server knowledge
Hygiene standards
Customer feedback
Analysis of the soups and hot food offerings to see if they could be removed from the menu to reduce the costs of serving staff
Documenting wastage effectively and analysing results with a view to tweaking the menu, the procedures, timing etc of when discarded dishes are