Sonamla Shrestha
MKTG 577
Prof. Mark Stollar
6/10/14

You Decide

In my opinion Joe should have gotten a better sales training prior to the sales pitch. The sales manager should not have acted in the manner that he did, during the sales meeting as it shows a lack of professionalism. Joe certainly needs to gain more knowledge about the Genie Model 465, and the manager needs to be clear about the sales plan before a sales meeting, and not after the meeting, as now they have lost a key business prospect.
The sales manager twitching and squirming in his seat during the sales meeting was definitely not a proficient behavior and I would suggest that he should act in a more professional manner in business meetings given his position and experience in sales. This behavior of the sales manager might have caused Joe to get nervous and forget about what he wanted to say during the sales call in first place. Again, scribbling on paper and handing it to Joe during sales meeting is more of a childish behavior performed in middle school or high school and not meant for professional meetings. The sales manager had initially promised to Joe that he would not say anything during the sales call and therefore he should have either just stayed quiet and examined Joe's sales pitch or should have provided direct help to make a sale instead of giving indirect hints or remarks.
The Sales Manager was aware of the things that should have been said during the sales call, as he wondered about all the things about Genie Model 465 that Joe should have mentioned to the prospect. Instead of wondering why Joe didn't speak about them, the manager should have backed up Joe during the meeting providing valuable information on the spot, rather than losing a client. The manager could most certainly ask Joe about his lack of knowledge and performance later on but at the time of the meeting,