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Zumwald Case

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Zumwald AG case

Zumwald produced and sold a range of medical diagnostic imaging systems, biomedical test equipment and instrumentation. The firm has a divisional structure and a highly decentralized basis. Managers of each division have lot of autonomy in decision-making and they are compensated based on achievement of budgeted targets and ROIC. Moreover, Zumwald is vertically integrated (some divisions produce components that are essential to the others). Thus three divisions involved in the dispute are very interdependent because both Heidelberg and ECD can manufacture components for ISD’s new product and both of these two divisions are dependent on business from inside of the company to succeed. (That does not seem coherent with the fact that the company allow department managers to outsource if they want)
Concerning the cost of the component at stake, Display technology PLC is far more competitive than Heidelberg. Heidelberg can’t afford to cut the price of its product below cost to match the lowest offer because it would destroy the division’s ROIC. In the same way, Mr. Bauer doesn’t want to buy the displays at prices above market levels. The divisions are profit centers and the problem is caused by the performance evaluation system based on financial targets.

Considering the fact that my criteria is to maximize the profitability of Zumland as a whole, the issues at stake in this case are:
- The lack of cooperation between the divisions to make decisions that benefit Zumland
- The need to define a transfer pricing policy
- The incompatibility between the vertical integration and the expectation of each division to maximize its own ROIC.

My recommendations: - Decisions should always be made with the effect on the overall firm in mind. For Zumwald, the sourcing decision that should be used is the one that would

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