SERVQUAL: review, critique, research agenda Francis Buttle Manchester Business School, Manchester, UK SERVQUAL: a primer SERVQUAL provides a technology for measuring and managing service quality (SQ). Since 1985, when the technology was first published, its innovators Parasuraman, Zeithaml and Berry, have further developed, promulgated and promoted the technology through a series of publications (Parasuraman et al., 1985; 1986; 1988; 1990; 1991a; 1991b; 1993; 1994; Zeithaml et al., 1990; 1991; 1992;
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Education Quality of Private Universities in Bangladesh: faculty resources and infrastructure perspective Md. Abu Naser Student ID: 083286085 Master in Public Policy and Governance Program (MPPG) Department of General and Continuing Education (GCE) North South University Dhaka i Dedicated to My Grand-Father and Grand-Mother Late Moulvi Dana Mia Late Asmoter Nessa For their love, encouragement, and sacrifices for the education of their successors…. ii ABSTRACT After deregulation
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develop effective marketing strategies to meet consumer needs. (Assael 2001; 3) Today, the digital revolution of the market place allows much greater customization of products, services, and promotional messages than older marketing tools. Digital technologies enable marketers to collect and analyze increasingly complex data on consumers’ buying patterns and personal characteristics. Over a period of a decade, the digital revolution has introduced several drastic changes into the business environment:
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COMPUTER ORGANIZATION AND ARCHITECTURE DESIGNING FOR PERFORMANCE EIGHTH EDITION William Stallings Prentice Hall Upper Saddle River, NJ 07458 Library of Congress Cataloging-in-Publication Data On File Vice President and Editorial Director: Marcia J. Horton Editor-in-Chief: Michael Hirsch Executive Editor: Tracy Dunkelberger Associate Editor: Melinda Haggerty Marketing Manager: Erin Davis Senior Managing Editor: Scott Disanno Production Editor: Rose Kernan Operations Specialist: Lisa
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economy industries such as the assembly and manufacturing enterprises that are both skill-and capital-intensive and also the new economy sectors that are information-intensive. This study is exploratory in nature and offers a classification scheme using case research methodology, grounded theory approach, and modeling techniques. The five-cluster classification (visual map) may prove to be useful in many strategic and tactical
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carried out on behalf of the European Commission’s Directorate-General for Education and Culture. Views expressed represent exclusively the positions of the authors and do not necessarily correspond to those of the European Commission. Contents Index 1. .......................................................................................................................... 2 2. 3. 4. Executive Summary..............................................................................................
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NATURE OF MAN HISTORY AND PHILOSOPHY OF SCIENCE IN 10 MODULES E. Kolawole Ogundowole, Ph.D., D.Sc. Professor & Head of Philosophy Department University of Lagos. Akoka, Lagos. Nigeria Correct Counsels Limited Research. Counselling. Publishing. Book Supply First published 2003 Correct Counsels Ltd. P. O. Box 53 Akoka, Lagos. C E. Kolawole Ogundowole, 2003 ISBN: 978 -37004 - 0 – 5 This book is copyright. All rights reserved under the Copyright La
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STUDENTS “AT RISK” IN A REGULAR CLASS AS PERCEIVED BY GRADE 8 REGULAR AND SPED TEACHERS IN BATASAN HILLS NATIONAL HIGH SCHOOL BY Cupido, Luigi T. DR. ESTRELLA N. SAN ANDRES FEBRUARY 22, 2014 Chapter 1 The Problem and It’s Background Special Education is a privilege and a basic human right for any individual students. It is granted for those who are diagnosed with developmental disadvantages and students with special needs. This type of
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Andrew Light • Steven A. Moore Philosophy and Design From Engineering to Architecture Pieter E. Vermaas Delft University of Technology Delft the Netherlands Andrew Light University of Washington Seattle USA Peter Kroes Delft University of Technology Delft the Netherlands Steven A. Moore University of Texas Austin USA ISBN 978-1-4020-6590-3 e-ISBN 978-1-4020-6591-0 Library of Congress Control Number: 2007937486 © 2008 Springer Science + Business Media B.V. No part of this work may
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over the long-term or an NPO will not survive. —Glenn Rowe Key Topics: balanced score card, customer feedback, competitive comparison, strategic objectives, blue ocean strategy W hat makes an organization “good” at what it does? Or, as Jim Collins (2001) would ask, “What makes an organization great?” Most would acknowledge that accountability, effectiveness, and achievement of desired performance outcomes are minimal requirements for any organization’s success. These requirements demand a
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