ANS 1 (E) Dimensions of services quality 1. Tangibles: The physical appearance of the facilities, staff, buildings, etc., e.g. Does the equipment appear modern? How clean is the waitress’s apron? 2. Reliability: The ability to reproduce the same level of service again and again 3. Responsiveness: The speed with which queries etc. and dealt with e.g. Is feedback or reply given in time to customers. 4. Communication: The clarity and understandability of the information given to the client, e.g. Does
Words: 1088 - Pages: 5
Table of Content Table of Content………………………………………………………………………1 1. ZANE…………………………………………………………………………..2 1.1. Name meaning…………………………………………………………..2 1.2. Corporate culture………………………………………………………..2 1.3. Values……………………………………………………………………2 1.4. Vision and Mission……………………………………………………...2 1.5. Slogan…………………………………………………………………....2 1.6. Product Range…………………………………………………………...2 1.7. Target Market……………………………………………………………3 2. H&M………………………………………………………………………
Words: 7329 - Pages: 30
Theses/Dissertations/Professional Papers/Capstones 1-2008 Service dimensions of service quality impacting customer satisfaction of fine dining restaurants in Singapore Ko King Lily Harr University of Nevada, Las Vegas Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Food and Beverage Management Commons, and the Marketing Commons Repository Citation Harr, Ko King Lily, "Service dimensions of service quality impacting customer satisfaction of fine
Words: 9815 - Pages: 40
Watson’s theory of nursing, 2012) 1. Caring can be effectively demonstrated and practiced interpersonally 2. Caring results in the satisfaction of human needs 3. Caring promotes health and growth 4. Caring accepts a person as is and looks beyond to what that person may become 5. Caring offers the development of potential 6. Caring is equally important as curing 7. The practice of caring is central to nursing Three Major elements of the theory: The Carative Factors The Caring Occasion/The
Words: 1118 - Pages: 5
European Journal of Social Sciences – Volume 13, Number 3 (2010) 387 Relationship between Interpersonal Communication Skills and Organizational Commitment (Case Study: Jahad Keshavarzi and University of Qom, Iran) Hassan Zarei Matin Associate Professor, University of Tehran, Iran Golamreza Jandaghi Associate Professor, University of Tehran, Iran Fateme Haj Karimi Graduate, Public Management, University of Tehran, Iran Ali Hamidizadeh Graduate, Public Management, University of Tehran,
Words: 5339 - Pages: 22
(non-proprietary) information on successful performance strategies and actions, and benefits derived. Eligibility allows for two awards in each of three categories: • Manufacturing companies • Service companies • Small businesses • Education • Health Care (Education and Health Care were added in 1999) The following is an outline of the formal Baldrige process: 1. Applicants prepare an application, i.e. a description, of their quality/management system following the Baldrige guidelines. 2. For Phase I
Words: 694 - Pages: 3
Test Blueprint I. Health Promotion and Disease Prevention – 5% of test content A. Epidemiology (e.g., at-risk populations including cultures; socioeconomic status; age; occupations) B. Prevention (e.g., high risk behaviors; preventive health practices) II. Screening, Early Detection and Diagnosis – 7% of test content C. Risk factors for cancer D. Screening E. Early detection F. Risk Reduction Guidelines G. Diagnostic testing III. Scientific
Words: 526 - Pages: 3
Association (ADA), oral health is associated with diabetes and heart diseases (Ship, 2003). Frequent access to dental care will prevents oral disease, promotes oral health and general wellbeing (Association, 2013; US Department of Health and Human Services, 2000). Unfortunately, a section of the population does not benefit from dental services due to income, distance, race, age and location (Guay, 2004). Compared to other health conditions, oral health receives less attention in health policy discourses
Words: 1087 - Pages: 5
OBSERVATION SHEETS: Directions: Please record your observations on the following dimensions for Italy versus the United States from what you have seen and experienced during this program. This is an individual assignment—I am interested in reading your own views on these dimensions. You may, however, discuss these dimensions with other participants in the program including VT students, and you may ask Italians or others about their views on these matters. Please be reminded that
Words: 1714 - Pages: 7
........................... 4 2. Deriving Key Issues from the Case Study .............................................................. 6 2.1 External Key Issues ........................................................................................... 6 2.1.1 Limited Growth Opportunities ...................................................................... 6 2.1.2 Customers and Image
Words: 10251 - Pages: 42
