IJCSI International Journal of Computer Science Issues, Vol. 9, Issue 3, No 2, May 2012 ISSN (Online): 1694-0814 www.IJCSI.org 99 The Influence of Service Recovery Strategies on Word Of Mouth: Views of Mobile Phone Users Samsudin Wahab and Nor Sabrina Norizan Center of Applied Management Studies Faculty of Business Management, Universiti Teknologi MARA 42300 Puncak Alam, Selangor Abstract This study explores the relationship between perceived customer dimensions of justice and word of
Words: 7405 - Pages: 30
MANAGEMENT Leading & Collaborating in a Competitive World Foundations of Management • Managing • The External Environment and Organizational Culture • Managerial Decision Making Planning: Delivering Strategic Value • Planning and Strategic Management • Ethics and Corporate Responsibility • International Management • Entrepreneurship Strategy Implementation Organizing: Building a Dynamic Organization • Organization Structure • Organizational Agility • Human Resources Management • Managing
Words: 27982 - Pages: 112
24, 369 – 385 Family interventions in the treatment of alcohol and drug problems ALEX G. COPELLO1, RICHARD D. B. VELLEMAN2 & LORNA J. TEMPLETON2 1 Birmingham and Solihull Substance Misuse Services and School of Psychology, University of Birmingham, UK and 2Mental Health Research and Development Unit, University of Bath, UK and Avon Witshire Mental Health Partnership NHS Trust Abstract Alcohol and drug problems affect not only those using these substances but also family members of the substance
Words: 14877 - Pages: 60
Alderfer’s ERG Theory 24-25 ✓ McClelland’s need theory 26 ✓ Vroom’s Expectancy Theory 27 ✓ Case Study 28 ACKNOWLEDGEMENT We would like to express our gratitude to Professor R.K Singh for encouraging us to prepare the term paper .The term paper would
Words: 7031 - Pages: 29
culture. 5 1.2 Relationship between structure and culture. 6 1.3 Factors influencing the behaviour of management and employees at Greenscape. 8 LO2. Right Boss, Wrong Company. 9 2.1 Leadership styles of Max Worthy and Brenda. 9 2.2 Managerial perspectives. 10 2.3 Differences in managerial and leadership approaches of Hogan and Worthy in running Fancy Footwear. 11 LO3. More Than a Pay Cheque. 13 3.1 Leadership in the company affecting the motivational level of Gibson? 13 3.2 Maslow’s Motivator-Hygiene
Words: 5472 - Pages: 22
and Gambling Service, Hornsby Hospital, Hornsby, NSW 2077, Australia a r t i c l e i n f o a b s t r a c t Despite being a significant issue, there has been a lack of systematic reviews on gambling and problem gambling (PG) among the Chinese. Thus, this paper attempts to fill this theoretical gap. A literature search of social sciences databases (from 1840 to now) yielded 25 articles with a total sample of 12,848 Chinese community participants and 3397 clinical participants. The major findings
Words: 13702 - Pages: 55
FOLASHADE DEPARTMENT OF TEACHER EDUCATION FACULTY OF EDUCATION UNIVERSITY OF IBADAN, IBADAN OYO STATE, NIGERIA. afolabigrace@yahoo.com +2348033682979 ABSTRACT The study investigated the effects of inquiry-based and competitive learning strategies on academic performance of students’ in physics. Quasi-experimental design was adopted for the study. A purposive sampling technique was used to select 2 schools out of 13-co-educational secondary schools in
Words: 31554 - Pages: 127
International Journal of Novel Research in Humanity and Social Sciences Vol. 2, Issue 4, pp: (42-55), Month: July - August 2015, Available at: www.noveltyjournals.com Influence of Social Media on Study Habits of Undergraduate Students in Kenyan Universities Dr. Langat Andrew Chris Lecturers Moi University Department of Communication Studies-Kenya Abstract: This study examined the influence of social media on study habits of undergraduate students in one of the Kenya universities. Social media
Words: 5027 - Pages: 21
FAMILY PAMPHLET TO MINIMIZE STIGMA FOR PERSONS LIVING WITH A SEVERE MENTAL ILLNESS A project presented to The Faculty and Staff of Saybrook University in partial fulfillment of the requirements for the degree of Master of Arts (M.A.) in Psychology by R. Paul Johnson San Francisco, CA December 2013 Approval of the Project FAMILY PAMHLET TO MINIMIZ STIGMA FOR PERSONS LIVING WITH A SEVERE MENTAL ILLNESS This project by R. Paul Johnson has been approved by the committee member below
Words: 12650 - Pages: 51
advance to a higher state | |of readiness, all group members should have an opportunity express their ideas and opinions without fear of | |censure. According to Wood: Failure to express disagreement and avoiding discussion of conflict producing issues| |leads to ineffective problem solving and poor decision making. (1989) ii | |[pic] |Conflict occurs when opinions differ about new ideas. Brilhart & | |
Words: 5629 - Pages: 23
