HBR CASE STUDY The Customers’ Revenge Atida Motors’ decades-old complaint policy may be no match for unhappy customers who threaten to take their case to YouTube. by Dan Ariely Daniel Vasconcellos J IM MCINTIRE, vice president of customer service at Atida Motor Company, was just about to shut down for the day when he received an e-mail from his brother. “Go to Hell, Angel!” the subject line shouted. The message linked to a YouTube video. In “A Letter for Bill Watkins, CEO, Angel
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A History of Tylenol Tylenol: the early years Tylenol was developed by McNeil Laboratories. It has as its active ingredient a generic compound that can be manufactured by most pharmaceutical companies: acetaminophen. After Johnson & Johnson acquired McNeil in 1959, it began aggressively to advertise the product—to health professionals—as an analgesic that was as effective as aspirin but easier on the stomach. By 1970, sales of Tylenol were growing about 20 to 30 percent annually, with projected
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suddenly reshaped by the environment surrounding them. The Reverend Dr. Martin Luther King Jr. along with other ministers and civil rights leaders founded the SCLC, whereas African American college students with the support of and a small donation from the SCLC founded the SNCC. Thus the idea that the SCLC the parent of the civil rights movement whilst the SNCC was looked at as the youth movement for the cause. For a time, the two organizations shared the same philosophies of especially with respect
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Criminal Records in the Digital Age: A Review of Current Practices and Recommendations for Reform in Texas Helen Gaebler, Senior Research Attorney William Wayne Justice Center for Public Interest Law The University of Texas School of law March 2013 TABLE OF CONTENTS I. INTRODUCTION .............................................................................................................................4 II. THE PROBLEM: CRIMINAL RECORDS AND COLLATERAL CONSEQUENCES .................
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prosperous family. He was educated at the Oratorian Collège de Juilly, received a law degree from the University of Bordeaux in 1708, and went to Paris to continue his legal studies. On the death of his father in 1713 he returned to La Brède to manage the estates he inherited, and in 1715 he married Jeanne de Lartigue, a practicing Protestant, with whom he had a son and two daughters. In 1716 he inherited from his uncle the title Baron de La Brède et de Montesquieu and the office of Président à Mortier
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As advancements in technology become more widespread, so do the ethical issues that come with these advancements. Computer ethics boils down to a “what is right and what is wrong” mentality. While one person’s view on computer ethics may differ from another person’s view, one basic idea should always be kept in mind when making ethical decisions, “Do unto others as you would have done to you.” If everyone obeyed this “golden rule” we would not have nearly as many issues with computer ethics.
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Dickens was forced to leave school to work in a factory when his father was thrown into debtors' prison. Although he had little formal education, his early impoverishment drove him to succeed. Over his career he edited a weekly journal for 20 years, wrote 15 novels, five novellas and hundreds of short stories and non-fiction articles, lectured and performed extensively, was an indefatigable letter writer, and campaigned vigorously for children's rights, education, and other social reforms. Dickens
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other accountants to act as consultants or expert witnesses, and help expert witnesses form their opinions. Accountants acting as consultants will not be asked to testify in a judicial or regulatory proceeding, and their work usually will be protected from disclosure by the attorney work product privilege. ¶8016 Expert Witness An accountant may be retained by an attorney or court as an expert witness to testify in a judicial or administrative proceeding. Accountants often are asked to lend their expertise
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changed almost weekly from the beginning of my semester. I do understand things that I never thought I would’ve have known or even cared about in the least. The book Courtroom 302 has brought an even different side of thinking into this. The book goes into detail about the criminal court in Chicago. He watches all of the actions and different trials that come and go in the courtroom 302. He presents many different cases throughout the book which gives more insight then just a single case. Overview of
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heard from. The central relationship the novel follows – that between Cecilia and Robbie – is filled with as much passion as with confusion and despair: internal factors, their insurmountable emotions, and external factors, their stark class discrepancy, seem to draw the characters both near and apart until their end. In the course of the novel, other relationships also suffer detrimental effects: Lola fails to properly follow her motherly duties with her brothers which alienates them from her; she
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