LITERATURE REVIEW The researcher will review existing literatures on customer service in the banking industry of Ghana. This chapter takes a look at the various variables that may influence important customer service amid fierce competition from the perspective of some writers and researchers. It starts with profile of the banking industry under study through to the importance and nature of the customer practices, Customer Satisfaction, Retention and Customer Loyalty, Customer Relationship Building
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CHAPTER 2 LITERATURE REVIEW 2.0 Introduction This chapter reviews the body of literature that is relevant to the research objectives. Since the main focus of the study is on the importance of guided reflection and reflective training to promote student teachers’ critical reflective thinking, it therefore, seeks to address the underlying premise of reflective practice, the defining terms as well as the related studies so far in the area of interest. 2.1 A Perspective of Effective Teaching
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Introduction: India and Vietnam are both Asian countries who are quite similar in a number of aspects, and as such it is important to examine and analyze how globalization and other factors have had an impact on them from a social, political, and economic perspective. During the late part of the 20th century, the International Monetary Fund and other organizations collaborated with countries that were struggling economically and offered financial assistance and the creation and implementation of
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Literature review Katha kartik in her article ‘Climate change and migration: a case study from rural Bangladesh’ stated that in costal Bangladesh, environmental threats like cyclone, raises sea level etc are damaging shelter, affecting livelihoods, decreasing the amount of safe water available and creating threat to life. All aspects effort as motivation towards migration, forcing people to go in search of safer environments that can offer them reliable livelihoods, and household security (Black
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Literature Review 1.1 Readiness, Perception and Awareness of people towards GST. The literature on the GST is extremely wide . The are many areas that can be focus on basically while doing my research . The most highlight areas on GST is on the public reaction towards GST in Malaysia before the implementation which can known their readiness , perception and awareness on GST. According to ( Mohd Rizal Palil ,2011) he has done a research in Malaysia on the impact of Good and Service Tax towards
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Literature Review BSHS 435 January 18 2016 Literature Review As a team, we chose to complete our literature review on what the effects are that a behavioral specialist has on the behavioral control for the mentally disabled. Often times the mentally disabled will see a behavioral specialists in hopes that the professional can help that patient control their behaviors and learn how to be as "normal" as possible in society, although many say that this technique does not work and offers
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REVIEW OF LITERATURE Clarke 2008 middle managers have the highest stress level simply because they are in the middle, which can cause a great deal of conflict. A survey conducted by the American Management Association indicated that 41% of middle management has more work than time. it add that middle managers must respond to sometimes conflicting demands from governmental agencies, union representatives, and the community, in addition to their supervisors and subordinates. They further found
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Abstract This research will display a review of the significant literature surrounding stakeholder theory to enable a perceptive of the connection between hospitality industry & its stakeholders. After introducing the stakeholder, a detailed & diverse.definition of the hospitality industry & tourism will be discussed. Following this, why it is necessary for firms to manage its stakeholders will be discussed. After that we will discuss the stakeholder relationship management & the stakeholder theories
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A Review On The Use of Mobile Devices In Teaching and Learning of English Abstract The purpose of this study is to present a review of modern mobile phone as an educational environment. The modern world has opened a new era with its opportunities. Modern mobile phone has become one of these opportunities in terms of its being a basic element in daily life. After enormous advances in mobile phone technology, the field of education has considered it necessary to bring modern mobiles
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three journal articles I am using for this literature review are as follows: Video Game Characters and the Socialization of Gender Roles: Young People’s Perceptions Mirror Sexist Media Depictions Dill, Karen E., and Kathryn P. Thill. "Video Game Characters and the Socialization of Gender Roles: Young People's Perceptions Mirror Sexist Media Depictions." Sex Roles 57.11-12 (2007): 851-64. ProQuest. Web. 9 Oct. 2013. Consequences of Play: A Systematic Review of the Effects of Online Gaming Sublette
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