Measuring Customer Satisfaction Introduction In order to have a successful business, there must be customers. Customers are considered those who obtain goods or services. Clients may be viewed as those who seek professional advice or guidance. Those who acquire, or agree to acquire, ownership (in case of goods), or benefit or usage (in case of services), in exchange for money or other consideration under a contract of sale are buyers or purchasers (Business Dictionary Definitions, 2011).
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Volume II, January’13 ISSN – 2320-0073 CUSTOMER SATISFACTION AND EXPECTATION TOWARDS AIRCEL: A RESEARCH CONDUCTED IN WEST MIDNAPORE Debarun Chakraborty Sr. Lecturer, NIPS School of Management (NIPS Group), Kolkata Email: debarun84@gmail.com ABSTRACT The present study is aimed to determine the customer satisfaction & expectation towards a telecommunication company in West Midnapore which is a district of West Bengal. A descriptive study was conducted to achieve the objectives. In total
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Article: Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly Article information: To cite this document: Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly, (2011),"Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction", International Journal of Commerce
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relationship between online environments And Customer Satisfaction (Iran Computer Hardware Industry) Mahmoud Manafi (mahmoud_manafi@yahoo.com) Roozbeh Hohabri (rhojabri@gmail.com) Kamran Karimi (kami_harmonica@yahoo.com) Seyed Mehdi Fatemi (mehdi_fatemi_drh@yahoo.com) Seyed Salman Fatemi (salmanfatemi@gmail.com) Kaveh Mehrnia (k_m261156@yahoo.com) Abstract In this quantitative article research first, the main factors in customer satisfaction in online environment of Iran in hardware industry
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Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services
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CUSTOMERS SATISFACTION TOWARDS HONDA ACTIVA -A STUDY WITH SPECIAL REFERENCE TO NILAMBUR The Project Report Submitted to the partial fulfillment of B.com Degree Programme (CCSS 2009 Admission) By ABDUL SHAMEER. P AZAJBCM018 DEPARTMENT OF COMMERCE AMAL COLLEGE OF ADVANCED STUDIES, NILAMBUR 2012 DEPARTMETN OF COMMERCE AMAL COLLEGE OF ADVANCED STUDIES MYLADI, ERANHIMANGAD PO, NILAMBUR 679393 Certificate This is to certify that Mr
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SWITCHING COST AND CUSTOMERS LOYALTY IN THE MOBILE PHONE MARKET: THE NIGERIAN EXPERIENCE Joseph Omotayo Oyeniyi, Joachim Abolaji Abiodun Abstract Switching cost is one of the most discussed contemporary issues in marketing in attempt to explain consumer behaviour. The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian telecommunication market. Based on questionnaire administered to customers in the mobile telecommunication
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Guest Satisfaction With Hotel Services 1.Introduction With the change of the relationship between the hotel industry supply and demand and market competition, the hotel management concepts and methods of updating. In the 90's of the last century, new management concepts and methods of the hotel began to introduce the manufacturing industry widely implemented, emphasizing the quality of service is the key, the fundamental functions of the hotel is a one hundred percent customer satisfaction, providing
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this they can do their various banking activities without going to the bank and in a very short time. In this research study the researcher conducted a research on “Customer Satisfaction with Internet Banking Service Quality Based On Standard Bank ltd”. The main objective of this research is to identify the key factors that influence the internet banking and Helps to retain customers of the Standard Bank Ltd. 2. Background and Corporate Information of Standard Bank
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EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT “I declare that the above work is my own and that the material contained herein has not been substantially used in any other submission for an academic award”. WORD COUNT: 7621 words. TITLE: EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT AT AVON TRINIDAD AND TOBAGO ACKNOWLEDGEMENT I completed my thesis study during my time
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