International Journal of Techno-Management Research, Vol. 01, Issue 01, June 2013 ISSN: 2321-3744 Customer Satisfaction of Online Banking in SBI and ICICI-A Comparative Study in Pune City Dr. Priya Anand Irabatti Professor, Bharati Vidyapeeth Deemed University, Pune Abstract Online banking (or Internet banking) allows customers to conduct financial transactions on a secure website operated by their retail or virtual bank, credit union or building society. In today's demanding world, everybody
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“Discuss the concept of perceived value and its importance to consumer behaviour and marketing. Discuss the theory and then give practical examples of how customers perceive various brands and how this impacts on their behaviour” Background The perceived value is “the worth that a product of services has in the mind of the costumer. The costumer’s perceived value of a good or service affects the price that he or she willing to pay for it. For the most of the part, costumers are unaware of
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CHAPTER 1 THE PROBLEM AND ITS BACKGROUND INTRODUCTION A doughnut or donut is a type of fried dough confectionery or dessert food. The doughnut is popular in many countries and prepared in various forms as a sweet snack that can be homemade or purchased in bakeries, supermarkets, food stalls, and franchised specialty outlets. Doughnuts have a disputed history. One theory suggests they were invented in North America by Dutch settlers, who were responsible for popularizing other American desserts
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Factors Influencing Consumer’s Buying Pattern Towards Mineral Water In Bangladesh: A Study On Super Fresh Drinking Water in Bangladesh SUBMITTED TO Mahmud Zubayer Assistant Professor Department Of Business Administration East West University SUBMITTED BY Md. Abdur Rashid - 2012-2-10-231 Tanvir Hasan - 2013-1-10-367 Md.Farhan Safa -2013-1-10-011 Farhana Yasmin -2013-1-13-007 LETTER
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Customer Satisfaction is termed as a measure of how products and services supplied by a company meet or surpass customer expectation. Customer Satisfaction is a key requirement for organization’s success and growth. In this modern corporate world characterized by intensified competition, globalization and opening up of market, attracting and retaining customers is not a trouble-free process, but should be carried out after understanding customer requirements in the best possible manner. Customers
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moderates the relationship between service satisfaction and service switching. This paper will discuss the results of these two hypotheses tested using linear and moderated regression analysis. Data was obtained using a sample of about 500 employees and students of five public universities and two private universities in Malaysia. Findings from this study will develop insights to better strategize and effectively implement loyalty programs and so, prevent their customers from switching. Keywords: switching
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CHAPTER 1 AN INTRODUCTION TO THE STUDY OF CONSUMER BEHAVIOUR Consumer behaviour has changed dramatically in the past few decades. Today, consumers can order online many customised products ranging from trainers to computers. Many have replaced their daily newspapers with customised, online editions of these media and are increasingly receiving information from online sources. Students choosing a university no longer rely on receiving prospectuses through the post; instead, they have online access
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untapped segment of the market. Presently, nearly 60% of the population resides in rural India and their retail requirements are partially met by the unorganized retail stores. This study is an attempt to explore the potential of rural retail market of India, accessing their needs for products and brands. The study also aims at developing a business model for the rural retail market in India. I. Introduction: Today Indian consumers are becoming very unpredictable. The consumer today, is
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Business Studies SOUTHEAST UNIVERSITY, DHAKA, BANGLADESH Date of submission: 23rd January, 2015 1 Internship/Dissertation Report On Internship/Dissertation Title An internship/A dissertation report submitted to the School of Business Studies, Southeast University, Dhaka in partial fulfillment of the requirements for the award of the degree of Master of Business Administration Major in Finance By Md. Rubayet Hasn ID. NO.: 2013210005069 Program: MBA (Friday) School of Business Studies Under the
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Introduction When a procedure, a model, an approach, a case study, or other research is undertaken, generally some measure of the system's performance is presented and perhaps analyzed. A large number of different types of performance measures have been used to characterize systems, particularly production, distribution, and inventory systems. Such a large number of available performance measures makes performance measure selection difficult. Generally, performance measurement research focuses
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