August 31, 2006 Mr. Shubhankar Shil Lecturer School of business Independent University, Bangladesh Subject: Submission of the internship report. Dear Sir, With due respect, I would like to inform you that it is a great pleasure for me to submit the internship report on “The effects of customer service management on business performance in Bangladesh cell phone industry an empirical analysis” as requirement for BBA 499 program. Through out the completion of the report, I came to know about
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© Academy of Management Executive. 1995 Vol. 9 No.1 AN ACADEMY CLASSIC On the folly of rewarding A, while hoping for B Steven Kerr Executive Overview This article, updated for AME, needs no introduction.1 Even today, the original article is still widely reprinted. Now part of the lexicon, it truly qualifies as an Academy of Management Classic for almost twenty years, its title has reminded executives and scholars alike-it's the reward system. stupid!" We hope you enjoy the update! Editor
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MGMT 371 – Test 1 (9,1,2,4,7,8) Chapter 9: Managerial Decision Making Decision: a choice made from available alternatives Decision-making: the process of identifying problems and opportunities and then resolving them Programmed decisions: involve situations that have occurred often enough to enable decision rules to be developed and applied in the future Non-programmed decisions: are made in response to situations that are unique, are poorly defined and largely unconstructed, and have important
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INTRODUCTION TO PRINCIPLES OF MANAGEMENT DEFINITIONS Management is a process of achieving organizational goals by engaging in the function of planning, organizing, leading and controlling. Kibera (1996) defines management as a set of activities directed at the efficient and effective utilization of resources in pursuit of one or more objectives. A manager is a person responsible for directing the efforts aimed at helping the organization achieve its goals. Managerial performance is
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How to Design Smart Business Experiments Design How to Managers now have the tools to conduct small-scale tests and gain real insight. But too many “experiments” don’t prove much of anything. Smart Business Experiments by Thomas H. Davenport hbr.org | E February 2009 | EVERY DAY, managers in your organization take steps to implement new ideas without having any real evidence to back them up. They fiddle with offerings, try out distribution approaches, and alter how work gets
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Background of the Report My internship program is an educational requirement of MBA Program under an assigned faculty of Business of University of Chittagong, which is a professional degree. MBA students have to do an internship program as a practical orientation to the workplace where he/she can amalgamate the traditional hypothetical knowledge with practical work experience. I have completed my MBA from Chittagong University however my streams were Human Resource Management, I have done my internship
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The Business Strategy Game Competing in a Global Marketplace • Home • Instructors • Students • Support Making A Branded Sales Forecast Explanations — Information on Rules/Procedures — Suggestions and Tips This screen is exceptionally important and, properly used, is a very powerful tool for making shrewd decisions. It should always be your starting point for making upcoming-year decisions because the number of branded pairs you anticipate selling drives how many pairs to produce
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Journal of Business Ethics (2007) 75:273–284 DOI 10.1007/s10551-006-9252-9 Ó Springer 2007 Cultural Values and International Differences Bert Scholtens Lammertjan Dam in Business Ethics ABSTRACT. We analyze ethical policies of firms in industrialized countries and try to find out whether culture is a factor that plays a significant role in explaining country differences. We look into the firm’s human rights policy, its governance of bribery and corruption, and the comprehensiveness, implementation
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Quality Frameworks Quality assurance, or QA for short, refers to a program for the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. It is important to realize also that quality is determined by the program sponsor. QA cannot absolutely guarantee the production of quality products, unfortunately, but makes this more likely. Two key principles characterize QA: "fit for purpose" (the product should be
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Scientific Research and Essays Vol. 6(3), pp. 580-591, 4 February, 2011 Available online at http://www.academicjournals.org/SRE ISSN 1992-2248 ©2011 Academic Journals Full Length Research Paper Applying six sigma to manufacturing processes in the food industry to reduce quality cost Hsiang-Chin Hung* and Ming-Hsien Sung Department of Industrial Engineering and Management, I-Shou University, Taiwan. Accepted 13 January, 2011 In recent years, an increasing number of companies have used
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