CONTENTS CORPORATE OVERVIEW (1-31) Board of Directors Senior Management Corporate Information Chairman’s Statement Designed to Deliver Product Range Global Presence Milestones Winners From Tata Motors Customer Satisfaction Green Mobility Human Resources Corporate Social Responsibility FINANCIAL HIGHLIGHTS (32-45) Pace in Performance Summarised Balance Sheet and Statement of Profit and Loss (Standalone & Consolidated) Fund Flow Statement Subsidiary Companies: Financial Highlights Financial Statistics
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MARKETING COMMUNICATIONS To Caroline, Arthur, Dan and Becky MARKETING COMMUNICATIONS JOHN EGAN Australia G Canada G Mexico G Singapore G Spain G United Kingdom G United States Marketing Communications John Egan Publishing Director John Yates Production Editor Lucy Mills Typesetter Newgen, India Text Design Design Deluxe Ltd, Bath, UK Publisher Jennifer Pegg Manufacturing Manager Helen Mason Production Controller Maeve Healy Printer Rotolito
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challenges of planning, and implementing online blended and collaborative curriculum modalities in the context of institutional mergers. Keywords: Information systems, distance learning, online learning, merger, higher education, knowledge management 1 INTRODUCTION Higher education mergers have been undertaken with the view to achieve a variety of goals in a wide range of national systems, including South Africa (Jansen et al,2002, Hay and Fourie,2002). In the United Kingdom, and elsewhere, the
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6 per cent from other activities. We carried 760,000 tonnes of cargo to destinations in Europe, the Americas and throughout the world. At the end of March 2010 we had 238 aircraft in service. British Airways 2009/10 Annual Report and Accounts 1 2 British Airways at a glance 4 Financial and operational highlights 5 Chairman’s statement 9 Chief Executive’s statement overview 15 Chief Financial Officer’s statement 21 The markets we operate in 27 Our strategy and objectives 32 Our Key
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your expectations. Since words cannot fully describe the atmosphere at Sullivan University, please accept my personal invitation to visit and experience our campus for yourself. Sincerely, Glenn D. Sullivan President MESSAGE FROM THE PRESIDENT 1 Table of Contents Mission Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Sullivan University Success Story . . . . . . . . . . . . . . . . .
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The manufacturing TQM and service quality literatures: synergistic or conflicting paradigms? Rhian Silvestro Warwick Business School, University of Warwick, Warwick, UK Introduction Although most of the exponents of TQM explicitly claim that TQM is transferable to services, the precepts and practices have been derived from the experience of consultants and practitioners in manufacturing. Both the US and Japanese “gurus” focus and address their work primarily to manufacturers, with application
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Advanced Diploma of MECHANICAL ENGINEERING TECHNOLOGY COMMENCEMENT DATE: 8 February 2010 Take your existing skills in mechanical engineering or industrial technology and boost your career with practical knowledge of the latest technologies in this fast growing but critical field Ensure you and your company remain at the forefront of Mechanical Engineering Technology Through innovative e-learning participate from your home, office or facility WHAT YOU WILL GAIN: • Skills and know-how in the
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this report. Date: -10-8-201X Place: -Bhavnagar Signature XXXX XXXXX Contents CHAPTER PARTICULARS PAGE NO. 1. INTRODUCTION................................................................................ 1.
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Invest. Innovate. Inspire. For a new India. ANNUAL REPORT 2014-15 India is at the threshold of a new era of growth and opportunity. This is driven by increasing economic activity, ongoing ‘Make in India’ initiatives and a demographically well-placed, aspirational society. Reliance Industries Limited (RIL) continues to be a partner in India’s ongoing journey towards economic and social well-being, and remains committed to investing in and innovating for India. RIL is striving to meet and
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Management (50 Marks) Objectives: (a) To develop an understanding of the general and competitive business environment, (b) To develop an understanding of strategic management concepts and techniques, (c) To be able to solve simple cases. Contents 1. Business Environment General Environment–Demographic, Socio-cultural, Macro-economic, Legal/political, Technological, and Global; Competitive Environment. 2. Business Policies and Strategic Management Meaning and nature; Strategic management imperative;
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