QUALITY MANAGEMENT MBA 453 PAPER 453 : QUALITY MANAGEMENT Unit – 1 Concept of Quality – Quality as customer delight – Quality as meeting standards – Actual vs Perceived quality – Concept of total quality – Design, inputs, process and output – Need for Quantity – Function of quality – Philosophy of quality – Old vs new – Quality as a problem and as a challenge – 6 sigma concept. Unit – 2 Quality Management : Fundamentals evolution and objectives – Planning for quality – Quality process –
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role of motivation in determining employee performance. 2. Classify the basic needs of employees. 3. Describe how fairness perceptions are determined and consequences of these perceptions. 4. Understand the importance of rewards and punishments. 5. Apply motivation theories to analyze performance problems. What inspires employees to provide excellent service, market a company’s products effectively, or achieve the goals set for them? Answering this question is of utmost importance if we are to
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Information Systems, whether they are from a computing or a business background, at undergraduate or masters level. In this book, the practical perspective and industry experience of the authors complements the clear explanation of project management theory and methodologies. The authors strike a good balance covering both the mechanics of project management and the human factors involved and plentiful case studies, exercises and good and bad examples from real life help the reader to put the
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Subject: FINANCIAL MANAGEMENT Course Code: M. Com Author: Dr. Suresh Mittal Lesson: 1 Vetter: Dr. Sanjay Tiwari FINANCIAL MANAGEMENT OF BUSINESS EXPANSION, COMBINATION AND ACQUISITION STRUCTURE 1.0 Objectives 1.1 Introduction 1.2 Mergers and acquisitions 1.2.1 Types of Mergers 1.2.2 Advantages of merger and acquisition 1.3 Legal procedure of merger and acquisition 1.4 Financial evaluation of a merger/acquisition 1.5 Financing techniques in merger/Acquisition
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| |1, 2, 3 | |1, 2 | | | | | |cept of sustainable earnings and indicate | | | | | | | | | | | |how irregular items are presented. | | | | | | | | | | | | | | | | | |
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arrive at a pragmatic, analysis-based action recommendation for improving company performance. eBook Connect Plus includes a media-rich eBook that allows you to share your notes with your students. Your students can insert and review their own notes, highlight the text, search for specific information, and interact with media resources. Using an eBook with Connect Plus gives your students a complete digital solution that allows them to access their materials from any computer. Tegrity
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Strategic dimensions. Along with cost and/or product differentiation, other dimensions along which firms distinguish themselves include (a) quality, (b) delivery speed, (c) delivery reliability, and (d) flexibility. 3. Classical view. The classical literature on manufacturing strategy indicates that strategy should be viewed in relation to one or more of the following issues: (a) time horizon, (b) focus, (c) evaluation, and (d) consistency. 4. Global competition. How do we measure our success and economic
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countries have been frequently disputed. The research we are undertaking is a pilot study based on documentary research. Our source of information is secondary data such as books, articles, newspapers and journals. The study employs a qualitative approach. Even though globalisation is often viewed as positive we have discovered that this is not always the case in relation to its effects in Nigeria. Judging from our analysis, globalisation through the IMF and Shell has had an overall negative impact
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the knowledge, skills and attitudes to provide the standard of product and service that customers expect. Knowing about the tourism industry, its component parts and especially where you fit in is an important starting point to a successful career in tourism. What Is Tourism? Tourism may be described as the activities of tourists and those who cater for them. It is a highly diversified business with many component parts ranging from airlines to hotels. Tourism is concerned with providing:
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sector. Nick is from New Zealand and has significant international experience having spent ten years living and working in Japan, Spain, Scotland, Ireland, Norway and Dubai. Before joining CCL, he ran his own consulting company and spent the last several years developing and implementing customized leadership programs for senior leaders around the world. Nick holds a master’s degree from Harvard University and undergraduate degrees in business administration and physical education from Otago University
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